May 19, 2020

The December edition of the Africa edition of Business Chief is live!

professo
2 min
The December edition of the Africa edition of Business Chief is live!

Welcome to the December issue of the Africa edition of Business Chief!

The cover of this month’s issue features Zimnat, the Zimbabwean life assurance and short-term insurance firm. Zimnat has been serving customers in Zimbabwe for over seven years by managing wealth, assets, and funds.

Recently the company has focused on radical transformation, using technology as a key driver in its operations. Zimnat is embracing the nation’s 15 million mobile customers and six million internet users whilst exceeding customer expectations and providing quality customer experience.

Elsewhere, we look at SBM Bank’s digital transformation journey and spoke to leaders from Compass Group South Africa.

We speak to SWIFT to discover how the mobile payment company implements innovative technology in the industry. The firm is responsible for connecting over 11,000 banking and securities organisations, market infrastructures, and corporate customers across more than 200 countries and territories.

The magazine focuses on the city of Yaoundé this month. We discover how Cameroon’s capital connects thousands of young people to future technologies. Earlier this year, the city revealed the Next Generation Center for Technology (NGCT) – the start-up incubator which is supported by Ministry of Vocational Training and Employment and UNICEF.

Finally, we detail at the top 10 most admired brands in Africa, based on a list compiled by Brand Africa. The companies cover food and beverages, consumer, and telecommunications across East, West and Southern Africa.

Enjoy the issue!

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Jun 14, 2021

5 minutes with... Janthana Kaenprakhamroy, CEO, Tapoly

Tapoly
Insurance
Leadership
Digital
Kate Birch
3 min
Heading up Europe’s first on-demand insurance platform for the gig economy, Janthana Kaenprakhamroy is winning awards and leading with diversity

Founder and CEO of award-winning insurtech firm Tapoly, Janthana Kaenprakhamroy heads up Europe’s first on-demand insurance platform for the gig economy, winning industry awards, innovating in the digital insurance space, and leading with inclusivity.

Here, Business Chief talks to Janthana about her leadership style and skills. 

What do you do, in a nutshell?

I’m founder and CEO of Tapoly, a digital MGA providing a full stack of commercial lines insurance specifically for SMEs and freelancers, as well as a SaaS solution to connect insurers with their distribution partners. We build bespoke, end-to-end platforms encompassing the whole customer journey, but can also integrate our APIs within existing systems. We were proud to win Insurance Provider of the Year at the British Small Business Awards 2018 and receive silver in the Insurtech category at the Efma & Accenture Innovation in Insurance Awards 2019.

How would you describe your leadership style?

I try to be as inclusive a leader as possible. I’m committed to creating space for everyone to shine. Many of the roles at Tapoly are performed by women and I speak at industry events to encourage more people to get involved in insurance/insurtech. Similarly, I always try to maintain a growth mindset. I think it’s important to retain values to support learning and development, like reliability, working hard and punctuality.

What’s the best leadership advice you’ve received?

Build your network and seek advice. As a leader, you need smart people around you to help you grow your business. It’s not about personally being the best, but being able to find resources and get help where needed.

How do you see leadership changing in a COVID world?

I think the pandemic has proven the importance of inclusive leadership so that everyone feels supported and valued. It’s also shown the importance of being flexible as a leader. We’ve had to remain adaptable to continue delivering high levels of customer service. This flexibility has also been important when supporting employees as everyone has had individual pressures to deal with during this time. Leaders should continue to embed this flexibility within their organisations moving forward.

They say ‘from every crisis comes opportunity’, what opportunities do you see?

The past year has been challenging, but it has also proven the importance of digital transformation in insurance. When working from home was required, it was much harder for insurers to adjust who had not embedded technology within their operating processes because they did not have data stored in the cloud and it caused communication delays with concerned customers at a time when this communication should have been a priority, which ultimately impacts the level of customer satisfaction. This demonstrates the importance of what we are trying to achieve at Tapoly in driving digitalisation in insurance and making communication between insurers and distribution partners seamless. 

What advice would you give to your younger self just starting out in the industry?

Start sooner, don’t be afraid to take (calculated) risks and make sure you raise enough money to get you through the initial seed stage.

 

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