Zimnat’s Chief Digital Officer Tendayi Chirokote talks digital transformation with the Africa edition of Business Chief
(Norwich, UK, 12/07/2018) Zimnat’s Group Chief Digital Officer Tendayi Chirokote on the challenges he faced transforming the digital culture of the Zimbabwean life assurance company
IT consultant Tendayi Chirokote was working for African telco Econet when Zimbabwean insurer Zimnat tasked him with spearheading a digital transformation at the company.
“I was working with Econet Wireless for about seven to eight years,” he explains. “Yeah, it was quite an exciting coming up with a lot of mobile solutions: mobile money, money farming and mobile tracking, plus a lot of work integrating the Econet business into one ERP solution.”
Insurance had become a dirty word across the African continent since the economic collapse of 2008 had seen so many companies go to the wall. Needing to remodel the public’s perception of insurance, particularly when times were tough, led Zimnat to pursuing better communications both externally and internally.
“The first area we looked at was the legacy technology, which was not at the level where the business needed to be. We put in place plans to modernise the technology and came up with a strategy of how to continually modernise it over a period of three to five years. It’s been an incredible journey!”
Read the full story in July’s issue of the Africa edition of Business Chief