Healix International shares top tips for travelling in South Africa
Healix has been providing healthcare and risk management solutions to clients around the world since 1992. Its combined medical and risk management expertise places it in a unique position to deliver cost-efficient solutions without compromising high quality support for the end-user. As a result, Healix have an impressive list of clients across corporate, government, NGO and insurance sectors. Here it shares with Business Chief its top tips for travelling in South Africa:
We consider South Africa to be a MODERATE risk country (ranked third-highest on a five-tier scale), though some townships and lower-income areas of cities carry a HIGH risk owing to the heightened impact and likelihood of violent crime. Tourists are attracted to the country for its cities, beaches and wildlife parks, but as one of the African continent’s largest and most developed economies, South Africa is also a common destination for business travellers and expatriates.
The primary risk faced by business travellers is crime. South Africa has one of the highest recorded rates of crime in Africa. There is an elevated risk of crime in the less-developed townships and informal settlements. A number of townships have increasingly gentrified over recent years, and some are becoming safer. However, the majority continue to pose a risk. Although a lot of violent crime is concentrated in lower-income communities, no area of the country can be considered immune to the risk.
The majority of crime in major cities is of an opportunistic nature, such as pick-pocketing, bag-snatching and smash-and-grab incidents. Central Business Districts house opportunistic street gangs, in particular at weekends and evening hours. ATMs are also regularly targeted by criminals, either for muggings or for ‘bombings’, which occur late at night. Violent crimes including street mugging, carjackings, armed robberies, residential break-ins and home invasions also occur, and vary in sophistication. During muggings, criminals will generally pull a knife or a gun on their victim. In city centres, their primary concern is taking money as quickly as possible and making their escape, so unless they face resistance, it’s fairly rare that attackers will resort to violence.
Kidnapping is not a major risk in South Africa; there is no established kidnap industry and reports of long-term kidnappings are rare. Local nationals are much more likely to be impacted than foreign business travellers. More common however, are ‘express’ kidnappings, where a victim is temporarily taken hostage and forced to withdraw large amounts of money from multiple ATMs. The victim is generally released unharmed, although there have been reports of the incident ending in violent assault.
Business travel may also be impacted by social unrest. Protests occur on an almost weekly basis and tend to increase in scale and intensity around political events. The primary driver of unrest is socio-economic grievances, which again largely stem from high levels of economic inequality in the country. Most often, these protests are over the perceived disparity in the delivery of basic services, with the townships and lower-income areas predictably exhibiting the highest levels of discontent. Protests often start with little or no warning, most commonly in the morning. Protesters are liable to block roads with debris and engage in vandalism and arson. Townships and the roads leading into and out of them are known flashpoints, as are central business areas, political and judicial sites and university campuses.
There have been no terrorist incidents in South Africa in recent years. However, there are occasional reports of terrorist elements based in the country. Threats are issued sporadically, often against European or US diplomatic buildings, and are generally assessed to be linked to groups or individuals associated with the al-Shabaab extremist group. The US has closed its diplomatic premises several times in recent years due to threats issued by terrorist groups which have never materialised. The operational capability of cells in the country likely remains limited, and the security services are effective at pre-empting and preventing attacks before they enter the operational phase.
Adhering to basic security precautions and maintaining a heightened sense of situational awareness will go a long way to mitigating many of these risks. The following recommendations make a good starting point:
Request a pre-deployment briefing from your security assistance provider. They will be able to provide you with up to date information on the location of travel, as well as bespoke advice tailored to your risk profile.
Arrange a meet-and-greet service. This could be arranged by your hotel, host company or security provider. When meeting the driver, ensure they have the correct passenger details (names, drop-off location etc…). It is advisable to set up a code word in advance to ensure you are meeting the correct person.
Maintain a low profile. Avoid overt signs of wealth and avoid bringing non-essential valuables into the country. Keep valuables close to your person, and store them in a secure hotel safe where possible.
Utilise an accredited driver. Avoid pedestrian travel wherever possible, especially after dark. Park as close as possible to your destination. Keep car windows and doors locked when moving, and keep valuables in the foot well as opposed to on display on a seat.
Only use secure ATMs. Preference should be given for ATMs inside banks or upmarket hotels. Do not use the machine if there appears to be signs of tampering. Be wary of individuals standing close behind you.
In the event of being accosted by a criminal, do not resist. Assume the attacker is armed even if they do not immediately show a weapon. Keep your hands on show and avoid direct eye contact as this can be viewed as provocative. Remain compliant, and be prepared to hand over your personal belongings.
Avoid all protests. Even seemingly peaceful protests have the potential for violence to break out. Monitor local and social media, and consult with local partners on protest dates and locations.
5 minutes with... Janthana Kaenprakhamroy, CEO, Tapoly
Founder and CEO of award-winning insurtech firm Tapoly, Janthana Kaenprakhamroy heads up Europe’s first on-demand insurance platform for the gig economy, winning industry awards, innovating in the digital insurance space, and leading with inclusivity.
Here, Business Chief talks to Janthana about her leadership style and skills.
What do you do, in a nutshell?
I’m founder and CEO of Tapoly, a digital MGA providing a full stack of commercial lines insurance specifically for SMEs and freelancers, as well as a SaaS solution to connect insurers with their distribution partners. We build bespoke, end-to-end platforms encompassing the whole customer journey, but can also integrate our APIs within existing systems. We were proud to win Insurance Provider of the Year at the British Small Business Awards 2018 and receive silver in the Insurtech category at the Efma & Accenture Innovation in Insurance Awards 2019.
How would you describe your leadership style?
I try to be as inclusive a leader as possible. I’m committed to creating space for everyone to shine. Many of the roles at Tapoly are performed by women and I speak at industry events to encourage more people to get involved in insurance/insurtech. Similarly, I always try to maintain a growth mindset. I think it’s important to retain values to support learning and development, like reliability, working hard and punctuality.
What’s the best leadership advice you’ve received?
Build your network and seek advice. As a leader, you need smart people around you to help you grow your business. It’s not about personally being the best, but being able to find resources and get help where needed.
How do you see leadership changing in a COVID world?
I think the pandemic has proven the importance of inclusive leadership so that everyone feels supported and valued. It’s also shown the importance of being flexible as a leader. We’ve had to remain adaptable to continue delivering high levels of customer service. This flexibility has also been important when supporting employees as everyone has had individual pressures to deal with during this time. Leaders should continue to embed this flexibility within their organisations moving forward.
They say ‘from every crisis comes opportunity’, what opportunities do you see?
The past year has been challenging, but it has also proven the importance of digital transformation in insurance. When working from home was required, it was much harder for insurers to adjust who had not embedded technology within their operating processes because they did not have data stored in the cloud and it caused communication delays with concerned customers at a time when this communication should have been a priority, which ultimately impacts the level of customer satisfaction. This demonstrates the importance of what we are trying to achieve at Tapoly in driving digitalisation in insurance and making communication between insurers and distribution partners seamless.
What advice would you give to your younger self just starting out in the industry?
Start sooner, don’t be afraid to take (calculated) risks and make sure you raise enough money to get you through the initial seed stage.