Jasco Enterprise earns double honours at Avaya PartnerConnect 2014
Jasco wins Contact Centre Partner of the Year and Outstanding Individual Contribution Award for the second consecutive year
Jasco Enterprise, an Avaya Platinum Partner, was awarded the Contact Centre Partner of the Year Award at the Avaya PartnerConnect 2014 conference, held at the Sandton Convention Centre on January 23,2014.
At the conference, Jasco Enterprise also received the Outstanding Individual Contribution award. This is the second year running that Jasco Enterprise has been awarded both of these prestigious accolades.
The Avaya PartnerConnect conference is an annual event aimed at providing Avaya partners and resellers with an opportunity to network and gain insight into Avaya products, services and solutions.
As part of the event, awards are given to partners who have attained excellence or have made notable achievements during the past year.
Jasco Enterprise, a long-time Avaya Platinum Partner, has been recognised frequently over the years, and views these awards as an affirmation of the company’s dedication and commitment.
Steve Briggs, Managing Director of Jasco Enterprise, said: “Jasco Enterprise is all about making contact centres work. This is our key business and we invest heavily into ensuring our skills are top notch and our reputation in the market is sound.
“Being recognised as the Avaya Contact Centre Partner of the Year for the second year in a row is confirmation that we are on the right track.
Achieving this award cements our position as leaders in the contact centre implementation space, particularly on the Avaya platform. This assures our customers of our dedication to service and solution excellence.”
Aside from its achievement as a whole, Jasco Enterprise was also honoured for the individual contribution of Johan Janse van Vuuren from the Jasco Enterprise Cape Town office.
Janse van Vuuren received this award for excellence in his work at one of Jasco’s key clients.
Andre Deetlefs, Channel Account Manager at Avaya, said: “The Contact Centre Partner of the Year award was given to Jasco in recognition of their strong Contact Centre focus and continued leadership in Contact Centre deployments for 2013.
“Avaya remains the number one supplier of Contact Centre solutions and we rely on partners like Jasco to keep us in this position.
“An individual award was also made to one of Jasco’s engineers in Cape Town who went beyond the call of duty to ensure a customer issue was rectified.
“ He literally did not sleep until the fault was cleared. This commitment from Johan is very encouraging and he deserves the accolade.”
5 minutes with... Janthana Kaenprakhamroy, CEO, Tapoly
Founder and CEO of award-winning insurtech firm Tapoly, Janthana Kaenprakhamroy heads up Europe’s first on-demand insurance platform for the gig economy, winning industry awards, innovating in the digital insurance space, and leading with inclusivity.
Here, Business Chief talks to Janthana about her leadership style and skills.
What do you do, in a nutshell?
I’m founder and CEO of Tapoly, a digital MGA providing a full stack of commercial lines insurance specifically for SMEs and freelancers, as well as a SaaS solution to connect insurers with their distribution partners. We build bespoke, end-to-end platforms encompassing the whole customer journey, but can also integrate our APIs within existing systems. We were proud to win Insurance Provider of the Year at the British Small Business Awards 2018 and receive silver in the Insurtech category at the Efma & Accenture Innovation in Insurance Awards 2019.
How would you describe your leadership style?
I try to be as inclusive a leader as possible. I’m committed to creating space for everyone to shine. Many of the roles at Tapoly are performed by women and I speak at industry events to encourage more people to get involved in insurance/insurtech. Similarly, I always try to maintain a growth mindset. I think it’s important to retain values to support learning and development, like reliability, working hard and punctuality.
What’s the best leadership advice you’ve received?
Build your network and seek advice. As a leader, you need smart people around you to help you grow your business. It’s not about personally being the best, but being able to find resources and get help where needed.
How do you see leadership changing in a COVID world?
I think the pandemic has proven the importance of inclusive leadership so that everyone feels supported and valued. It’s also shown the importance of being flexible as a leader. We’ve had to remain adaptable to continue delivering high levels of customer service. This flexibility has also been important when supporting employees as everyone has had individual pressures to deal with during this time. Leaders should continue to embed this flexibility within their organisations moving forward.
They say ‘from every crisis comes opportunity’, what opportunities do you see?
The past year has been challenging, but it has also proven the importance of digital transformation in insurance. When working from home was required, it was much harder for insurers to adjust who had not embedded technology within their operating processes because they did not have data stored in the cloud and it caused communication delays with concerned customers at a time when this communication should have been a priority, which ultimately impacts the level of customer satisfaction. This demonstrates the importance of what we are trying to achieve at Tapoly in driving digitalisation in insurance and making communication between insurers and distribution partners seamless.
What advice would you give to your younger self just starting out in the industry?
Start sooner, don’t be afraid to take (calculated) risks and make sure you raise enough money to get you through the initial seed stage.