NetCom Group/Comdata: 12 years of innovative collaboration
Founded in 2006 by a group of engineers with specialties in the telecommunications and ICT sectors, NetCom Group over the last 15 years has grown significantly, reaching international levels by having an innovative impact through its research and development (R&D) of automation systems.
Speaking with Founder and CEO of NetCom Group, Domenico Lanzo explains the history of NetCom Group and Core Informatica which the Group acquired in 2017. “NetCom Group, founded in 2006 and grown in size, has always had the vocation for applied engineering, and in particular, automation systems. Our strong presence in strategic markets such as the Automotive, Multimedia and Digital Media markets, as well as Cyber Security market, has called for a complete offer that included the improvement of remote technical support to our Customers. The acquisition of Core Informatica completed our previous offer by providing technical support,” says Lanzo.
Coming from strong experience in maintenance, Lanzo adds that Core Informatica is an old company built on solid foundations by providing technical support to Olivetti. “The company’s strong ability to provide support on HW and SW has made it possible to enter new markets where organisation, multilingual technical support, and above all, strong problem-solving skills were required. Such skills have made it possible for Core Informatica to remain and stand out in a rapidly growing market along with other players in the ICT sector.”
NetCom Group’s services for the supply chain and procurement
Explaining that NetCom Group is a service and product company, Lanzo says: “We design and develop solutions for the players in the engineering and ICT fields, where embedded software is written to digitally control automation systems.”
“NetCom Group and Core Informatica use their monitoring platforms for access control of supplies, along with their security and control systems for the supply chain. They also provide maintenance of commercial and sales platforms for the final offer to the Customers.”
NetCom Group’s Partnership with Comdata
Beginning their collaborative relationship in 2009, Lanzo reflects that “the historical presence of Core Informatica among the major suppliers of Comdata gives us the honor of considering ourselves a partner rather than a supplier. Our knowledge of the needs of Comdata, during all these years, has made it possible to build, through loyalty policies, our work group which, due to their speed of response to requests, is able to offer quick access to instant technical support.”
Over the years Core Informatica and Comdata’s collaborative partnership has gone from strength to strength. “From the remote and on-site helpdesk services provided from 14 offices, it has now moved on to managing 25 offices in 2020. NetCom Group helps Comdata in managing not only workstations and user services, but also provides support in managing new orders, selling ICT devices, provisioning of licenses, as well as in Data Loss Prevention and Virtual Patching.”
5 minutes with... Janthana Kaenprakhamroy, CEO, Tapoly
Founder and CEO of award-winning insurtech firm Tapoly, Janthana Kaenprakhamroy heads up Europe’s first on-demand insurance platform for the gig economy, winning industry awards, innovating in the digital insurance space, and leading with inclusivity.
Here, Business Chief talks to Janthana about her leadership style and skills.
What do you do, in a nutshell?
I’m founder and CEO of Tapoly, a digital MGA providing a full stack of commercial lines insurance specifically for SMEs and freelancers, as well as a SaaS solution to connect insurers with their distribution partners. We build bespoke, end-to-end platforms encompassing the whole customer journey, but can also integrate our APIs within existing systems. We were proud to win Insurance Provider of the Year at the British Small Business Awards 2018 and receive silver in the Insurtech category at the Efma & Accenture Innovation in Insurance Awards 2019.
How would you describe your leadership style?
I try to be as inclusive a leader as possible. I’m committed to creating space for everyone to shine. Many of the roles at Tapoly are performed by women and I speak at industry events to encourage more people to get involved in insurance/insurtech. Similarly, I always try to maintain a growth mindset. I think it’s important to retain values to support learning and development, like reliability, working hard and punctuality.
What’s the best leadership advice you’ve received?
Build your network and seek advice. As a leader, you need smart people around you to help you grow your business. It’s not about personally being the best, but being able to find resources and get help where needed.
How do you see leadership changing in a COVID world?
I think the pandemic has proven the importance of inclusive leadership so that everyone feels supported and valued. It’s also shown the importance of being flexible as a leader. We’ve had to remain adaptable to continue delivering high levels of customer service. This flexibility has also been important when supporting employees as everyone has had individual pressures to deal with during this time. Leaders should continue to embed this flexibility within their organisations moving forward.
They say ‘from every crisis comes opportunity’, what opportunities do you see?
The past year has been challenging, but it has also proven the importance of digital transformation in insurance. When working from home was required, it was much harder for insurers to adjust who had not embedded technology within their operating processes because they did not have data stored in the cloud and it caused communication delays with concerned customers at a time when this communication should have been a priority, which ultimately impacts the level of customer satisfaction. This demonstrates the importance of what we are trying to achieve at Tapoly in driving digitalisation in insurance and making communication between insurers and distribution partners seamless.
What advice would you give to your younger self just starting out in the industry?
Start sooner, don’t be afraid to take (calculated) risks and make sure you raise enough money to get you through the initial seed stage.