Is your organisation future proof? There's a quiz for that:
Are you a C-level executive anxious about the future of your business? Or are you an employee who wants to understand your place in the changing business world? The Future-Proof Workplace, a book by Morag Barrett and Dr. Linda Sharkey has you covered. We can't post the entire survival guide here, but we can provide one of the authors' bespoke quizzes. How can you tell if your organisation is future-proof? Answer these questions:
1. How would you describe the leadership in your organisation?
a. Innovative leaders of change. I have confidence in their ability
b. We have inconsistent leadership with both bright spots (role models) and hot spots (brilliant jerks)
c. Struggling to keep up. I don't have much confidence in them.
2. When it comes to our organisation's culture...
a. We walk the talk. There is clear line of site between what we are trying to achieve and how we do it.
b. Guarded. There are elephants in the room, topics we don't discuss and try to work around.
c. We tolerate toxic behaviors and attitudes that undermine success.
3. Regarding the purpose of our organisation...
a. Our purpose is to deliver value to our customers and respect the impact our organisation has on the community.
b. I think we have posters that state our vision and mission in our lobby.
c. Profit, profit, profit - it's all about the numbers.
4. When it comes to relationships, in our organisation...
a. Business is personal. We strive to be allies. We actively seek out opportunities to collaborate and to deliver mutual success.
b. My team is solid, if those folks over there need help, they'll ask. We are happy to help.
c. It's not personal. It's business. Politics, silos, and turf wars.
5. As it relates to inclusion, at our company...
a. We value and seek out differences and ensure that everyone feels like they belong on the team.
b. We have an Affirmative Action plan.
c. Only the strong survive.
6. Regarding the use of technology...
a. We love cool new tech. We are early adopters and seek out opportunities for business efficiency through technology.
b. We introduce new technology only to see it languish unused because we didn't consider the human interface.
c. The government gets new tech faster - our's is a closed environment controlled by IT.
7. When it comes to learning, our company...
a. Is focused on learning agility. It's what keeps us at the forefront of our industry. We have numerous tools and resources available to all.
b. We invest "high potentials," and occasionally send someone to a conference.
c. Our training budget is always the first item to be cut.
8. Describe your office environment...
a. Our office space is light and airy, with collaborative spaces. It's somewhere where we want to be and can thrive
b. It's a meerkat-laden cubicle farm
c. It's very beige.
9. How would you describe your company's flexible work practices?
a. The organisation encourages us to work when, where, and how we need to achieve our results.
b. We're allowed to work from home, occasionally, and must be at our desks
c. What's flexible working?
10. Regarding attitude to employees, at our company...
a. Employees are treated as responsible adults.
b. We can wear jeans on Fridays and sometimes have beer at company functions.
c. There's a rule for everything. We can't wear jeans.
11. Describe your company's overall outlook toward the future-proof workplace.
a. We are the disrupter in our industry and are always looking to the future possibilities.
b. We are focused on the here and now and on maintaining the status quo.
c. We are at risk of being disrupted and miss the 'good old days'
How future-proof is your organization?
Mostly A's - Congratulations! You are on your way to being a 21st century organisation.
Read The Future-Proof Workplace for additional insights to accelerate your impact.
Mostly B's - you have work to do and seem to be stuck in the 20th Century. The
Future-Proof Workplace can help with insights and actions that will help you navigate the new
Mostly C's - it's not too late to embrace the changes happening in the world of work. The
Future-Proof Workplace can give insights and actions that will prevent you from becoming
5 minutes with... Janthana Kaenprakhamroy, CEO, Tapoly
Founder and CEO of award-winning insurtech firm Tapoly, Janthana Kaenprakhamroy heads up Europe’s first on-demand insurance platform for the gig economy, winning industry awards, innovating in the digital insurance space, and leading with inclusivity.
Here, Business Chief talks to Janthana about her leadership style and skills.
What do you do, in a nutshell?
I’m founder and CEO of Tapoly, a digital MGA providing a full stack of commercial lines insurance specifically for SMEs and freelancers, as well as a SaaS solution to connect insurers with their distribution partners. We build bespoke, end-to-end platforms encompassing the whole customer journey, but can also integrate our APIs within existing systems. We were proud to win Insurance Provider of the Year at the British Small Business Awards 2018 and receive silver in the Insurtech category at the Efma & Accenture Innovation in Insurance Awards 2019.
How would you describe your leadership style?
I try to be as inclusive a leader as possible. I’m committed to creating space for everyone to shine. Many of the roles at Tapoly are performed by women and I speak at industry events to encourage more people to get involved in insurance/insurtech. Similarly, I always try to maintain a growth mindset. I think it’s important to retain values to support learning and development, like reliability, working hard and punctuality.
What’s the best leadership advice you’ve received?
Build your network and seek advice. As a leader, you need smart people around you to help you grow your business. It’s not about personally being the best, but being able to find resources and get help where needed.
How do you see leadership changing in a COVID world?
I think the pandemic has proven the importance of inclusive leadership so that everyone feels supported and valued. It’s also shown the importance of being flexible as a leader. We’ve had to remain adaptable to continue delivering high levels of customer service. This flexibility has also been important when supporting employees as everyone has had individual pressures to deal with during this time. Leaders should continue to embed this flexibility within their organisations moving forward.
They say ‘from every crisis comes opportunity’, what opportunities do you see?
The past year has been challenging, but it has also proven the importance of digital transformation in insurance. When working from home was required, it was much harder for insurers to adjust who had not embedded technology within their operating processes because they did not have data stored in the cloud and it caused communication delays with concerned customers at a time when this communication should have been a priority, which ultimately impacts the level of customer satisfaction. This demonstrates the importance of what we are trying to achieve at Tapoly in driving digitalisation in insurance and making communication between insurers and distribution partners seamless.
What advice would you give to your younger self just starting out in the industry?
Start sooner, don’t be afraid to take (calculated) risks and make sure you raise enough money to get you through the initial seed stage.