May 19, 2020

[How-to] Protect Your Business Network from Intelligent Cyber Criminals

ICT Spring
Alex Raistrick
3 min
[How-to] Protect Your Business Network from Intelligent Cyber Criminals

As technology continues to rapidly develop, it’s no surprise that cyber criminals are becoming innovative when it comes to breaking through network security.

It was just recently that the heartbleed bug made headlines, allowing anyone using the internet to read memory systems protected by compromised versions of the OpenSSL software.

This allowed those wanting to do harm to encrypt traffic while accessing both the names and passwords of users and their important information. Attackers had the ability to intercept communications while being able to steal data directly from businesses or users as they wished.

According to our recent application and usage threat report, it’s not going to get easier for businesses to keep their networks free of malware made to steal data. The report findings are based on analysis of traffic data collected from 5,500 network assessments and billions of threat logs over a 12-month period.

The survey revealed that even social media is starting to be used as a regular means for cyber attackers to sneak into networks. Social media sites or applications are widely used and often trusted, so it’s a natural target for cyber criminals to access networks while stealing data.

While SSL software protects privacy, it can also be leveraged by hackers to hide their malware. According to the report, 30 percent of all applications running over networks use SSL.

This means that it can be difficult for companies to be sure that their encrypted traffic is free of malware, as with the case of the heartbleeed bug. A worrisome aspect - since many cyber criminals target the applications that companies need to conduct their everyday business.

Most significant network breaches start with an application such as e-mail delivering an exploit. Then, once on the network, attackers use other applications or services to continue their malicious activity – in essence, hiding in plain sight.

Knowing how cyber criminals exploit applications will help enterprises make more informed decisions when it comes to protecting their organizations from attacks.

However, there are several critical steps businesses can take to ensure better security of their networks. Companies can create and execute a safe enablement policy for common sharing applications.

It’s important to remember that in order for the policy to be successfully, it must be documented and consistently updated, as well as making sure employees are educated on how to follow it.

Businesses can also avoid risk by controlling unknown traffic. This means carefully monitoring and controlling unknown User Datagram Protocol (UDP) as well as Transmission Control Protocal (TCP) which will help eliminate a significant volume of malware.

Lastly, determining and selectively decrypting applications that use SSL can help businesses uncover and eliminate potential places that cyber threats might be hiding.

While malware will continue to evolve to be more intelligent, making sure the right steps and protocols are in place to mitigate attacks, can help businesses avoid losing critical information and incurring costs from cyber-attacks.

For an infographic on the study please see:


Alex Raistrick is VP EMEA of Palo Alto Networks

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May 28, 2021

Automation of repetitive tasks leads to higher value work

Kate Birch
4 min
As a new report reveals most office workers are crushed by repetitive tasks, we talk the value of automation with UiPath’s MD of Northern Europe, Gavin Mee

Two-thirds of global office workers feel they are constantly doing the same tasks over and over again. That’s according to a new study (2021 Office Worker Survey) from automation software company UiPath.

Whether emailing, inputting data, or scheduling calls and meetings, the majority of those surveyed said they waste on average four and a half hours a week on time-consuming tasks that they think could be automated.

Not only is the undertaking of such repetitious and mundane tasks a waste of time for employees, and therefore for businesses, but it can also have a negative impact on employees’ motivation and productivity. And the research backs this up with more than half (58%) of those surveyed saying that undertaking such repetitive tasks doesn’t allow them to be as creative as they’d like to be.

When repetitive, unrewarding tasks are handled by people, it takes time and this can cause delays and reduce both employee and customer satisfaction,” Gavin Mee, Managing Director of UiPath Northern Europe tells Business Chief. “Repetitive tasks can also be tedious, which often leads to stress and an increased likelihood to leave a job.”

And these tasks exist at all levels within an organisation, right up to executive level, where there are “small daily tasks that can be automated, such as scheduling, logging onto systems and creating reports”, adds Mee.

Automation can free employees to focus on higher value work

By automating some or all of these repetitive tasks, employees at whatever level of the organisation are freed up to focus on meaningful work that is creative, collaborative and strategic, something that will not only help them feel more engaged, but also benefit the organisation.

“Automation can free people to do more engaging, rewarding and higher value work,” says Mee, highlighting that 68% of global workers believe automation will make them more productive and 60% of executives agree that automation will enable people to focus on more strategic work. “Importantly, 57% of executives also say that automation increases employee engagement, all important factors to achieving business objectives.”

These aren’t the only benefits, however. One of the problems with employees doing some of these repetitive tasks manually is that “people are fallible and make mistakes”, says Mee, whereas automation boosts accuracy and reduces manual errors by 57%, according to Forrester Research. Compliance is also improved, according to 92% of global organisations.

Repetitive tasks that can be automated

Any repetitive process can be automated, Mee explains, from paying invoices to dealing with enquiries, or authorising documents and managing insurance claims. “The process will vary from business to business, but office workers have identified and created software robots to assist with thousands of common tasks they want automated.”

These include inputting data or creating data sets, a time-consuming task that 59% of those surveyed globally said was the task they would most like to automate, with scheduling of calls and meetings (57%) and sending template or reminder emails (60%) also top of the automation list. Far fewer believed, however, that tasks such as liaising with their team or customers could be automated, illustrating the higher value of such tasks.

“By employing software robots to undertake such tasks, they can be handled much more quickly,” adds Mee pointing to OTP Bank Romania, which during the pandemic used an automation to process requests to postpone bank loan instalments. “This reduced the processing time of a single request from 10 minutes to 20 seconds, allowing the bank to cope with a 125% increase in the number of calls received by call centre agents.”

Mee says: “Automation accelerates digital transformation, according to 63% of global executives. It also drives major cost savings and improves business metrics, and because software robots can ramp-up quickly to meet spikes in demand, it improves resilience.

Five business areas that can be automated

Mee outlines five business areas where automation can really make a difference.

  1. Contact centres Whether a customer seeks help online, in-store or with an agent, the entire customer service journey can be automated – from initial interaction to reaching a satisfying outcome
  2. Finance and accounting Automation enables firms to manage tasks such as invoice processing, ensuring accuracy and preventing mistakes
  3. Human resources Automations can be used across the HR team to manage things like payroll, assessing job candidates, and on-boarding
  4. IT IT teams are often swamped in daily activity like on-boarding or off-boarding employees. Deploying virtual machines, provisioning, configuring, and maintaining infrastructure. These tasks are ideal for automation
  5. Legal There are many important administrative tasks undertaken by legal teams that can be automated. Often, legal professionals are creating their own robots to help them manage this work. In legal and compliance processes, that means attorneys and paralegals can respond more quickly to increasing demands from clients and internal stakeholders. Robots don’t store data, and the data they use is encrypted in transit and at rest, which improves risk profiling and compliance.

“To embark on an automation journey, organisations need to create a Centre of Excellence in which technical expertise is fostered,” explains Mee. “This group of experts can begin automating processes quickly to show return on investment and gain buy-in. This effort leads to greater interest from within the organisation, which often kick-starts a strategic focus on embedding automation.”


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