Deloitte’s Abdi Goodarzi on the Future of the Enterprise
Deloitte Consulting’s Enterprise Performance leader will be the cover feature in the June issue of Business Chief. In this exclusive interview, Abdi Goodarzi, Deloitte Consulting’s Enterprise Performance (EP) Portfolio Leader, opens up about how his personal experiences drive his vision for EP.
In this wide-ranging conversation, Abdi will provide insights on what enterprise leaders should be contemplating as they prepare their organisations to become more Clean, Intelligent, Inclusive, and Responsive.
● Enterprise Performance – Why It Matters, Lessons from the COVID-19 Crisis
● A Smarter World and the Rise of the Kinetic Enterprise
● Ecosystems and the Importance of Innovation
● Evolution of the CXO, Driving Value Through Innovation
● Investing in People, Culture, and Diversity and Inclusion
● The Power of Teams and Authenticity in Leadership
Addressing the expansion of enterprise solutions, Abdi states: “We’ve gone from an age when it was important to have the right technology to an age where you can have all the technology you want”. During the interview, Abdi discusses EP’s Kinetic Enterprise framework that assists enterprises in aligning their technology planning to business objectives.
Abdi discusses the evolution of the enterprise CXO, stating, “[The CXO] mindset about what they were expecting out of their investments is changing – those expectations are increasing by significant multipliers. The only way that enterprises can reach these multipliers is by taking advantage of more innovation and technology, such as cloud and AI”.
On the significance of innovation, Abdi reiterates a bold perspective on the future of industry competitiveness: “It has to be part of any organisation’s strategy - otherwise, you will not see a rise and decline as the only direction”.
BizClik Senior Editor Paddy Smith said: “Abdi Goodarzi’s unique take on how people, business, technology, ecosystems, innovation, and unique perspectives must come together to create resilient, thriving companies of the future made for a fascinating interview. Enterprise technologists shouldn’t miss this opportunity to get unique insights into where ERP is going in the next decade and beyond”.
5 minutes with... Janthana Kaenprakhamroy, CEO, Tapoly
Founder and CEO of award-winning insurtech firm Tapoly, Janthana Kaenprakhamroy heads up Europe’s first on-demand insurance platform for the gig economy, winning industry awards, innovating in the digital insurance space, and leading with inclusivity.
Here, Business Chief talks to Janthana about her leadership style and skills.
What do you do, in a nutshell?
I’m founder and CEO of Tapoly, a digital MGA providing a full stack of commercial lines insurance specifically for SMEs and freelancers, as well as a SaaS solution to connect insurers with their distribution partners. We build bespoke, end-to-end platforms encompassing the whole customer journey, but can also integrate our APIs within existing systems. We were proud to win Insurance Provider of the Year at the British Small Business Awards 2018 and receive silver in the Insurtech category at the Efma & Accenture Innovation in Insurance Awards 2019.
How would you describe your leadership style?
I try to be as inclusive a leader as possible. I’m committed to creating space for everyone to shine. Many of the roles at Tapoly are performed by women and I speak at industry events to encourage more people to get involved in insurance/insurtech. Similarly, I always try to maintain a growth mindset. I think it’s important to retain values to support learning and development, like reliability, working hard and punctuality.
What’s the best leadership advice you’ve received?
Build your network and seek advice. As a leader, you need smart people around you to help you grow your business. It’s not about personally being the best, but being able to find resources and get help where needed.
How do you see leadership changing in a COVID world?
I think the pandemic has proven the importance of inclusive leadership so that everyone feels supported and valued. It’s also shown the importance of being flexible as a leader. We’ve had to remain adaptable to continue delivering high levels of customer service. This flexibility has also been important when supporting employees as everyone has had individual pressures to deal with during this time. Leaders should continue to embed this flexibility within their organisations moving forward.
They say ‘from every crisis comes opportunity’, what opportunities do you see?
The past year has been challenging, but it has also proven the importance of digital transformation in insurance. When working from home was required, it was much harder for insurers to adjust who had not embedded technology within their operating processes because they did not have data stored in the cloud and it caused communication delays with concerned customers at a time when this communication should have been a priority, which ultimately impacts the level of customer satisfaction. This demonstrates the importance of what we are trying to achieve at Tapoly in driving digitalisation in insurance and making communication between insurers and distribution partners seamless.
What advice would you give to your younger self just starting out in the industry?
Start sooner, don’t be afraid to take (calculated) risks and make sure you raise enough money to get you through the initial seed stage.