May 18, 2020

Du signs agreement with Western Union

Du
Western Union
telecoms UAE
money transfer UAE
Bizclik Editor
2 min
Du signs agreement with Western Union

Leading UAE telecoms company du has signed an agreement with The Western Union Company to benefit customers in the region.

The agreement was signed by Osman Sultan, CEO, du, and Jean-Claude Farah, Executive Vice President and President, Middle East, Africa, Asia Pacific, Eastern Europe and CIS, Western Union, at a ceremony held in Dubai.

Both Western Union and du entered into this relationship to offer relevant and interesting propositions to consumers, and giving them value-added services. The first initiative is the My WU du loyalty card.

Jean-Claude Farah said: “This agreement with du represents a milestone for Western Union, and is a continuation of our extensive engagement with local communities in the UAE and the region. Western Union has an active user base in the UAE, and aligning our service portfolio and nationwide reach to du’s strong telecom subscriber base will enable both of our organizations to offer an integrated proposition that brings greater value to our mutual users. The launch of the My WU du loyalty card demonstrates our shared commitment to create targeted activities that have a positive impact on the lives of consumers in the UAE, and is the first of many more joint initiatives to come."

Osman Sultan, Chief Executive Officer, du, said: “Our collaboration is a step in the right direction as it emphasizes and deepens our commitment to our vision of enhancing the quality of life, and we look forward to what we can accomplish together in this long standing collaboration with WU. The My WU du loyalty card is designed especially for our Alo prepaid users, and provides outstanding value and benefits that create a real difference in their lives.”

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Jun 14, 2021

5 minutes with... Janthana Kaenprakhamroy, CEO, Tapoly

Tapoly
Insurance
Leadership
Digital
Kate Birch
3 min
Heading up Europe’s first on-demand insurance platform for the gig economy, Janthana Kaenprakhamroy is winning awards and leading with diversity

Founder and CEO of award-winning insurtech firm Tapoly, Janthana Kaenprakhamroy heads up Europe’s first on-demand insurance platform for the gig economy, winning industry awards, innovating in the digital insurance space, and leading with inclusivity.

Here, Business Chief talks to Janthana about her leadership style and skills. 

What do you do, in a nutshell?

I’m founder and CEO of Tapoly, a digital MGA providing a full stack of commercial lines insurance specifically for SMEs and freelancers, as well as a SaaS solution to connect insurers with their distribution partners. We build bespoke, end-to-end platforms encompassing the whole customer journey, but can also integrate our APIs within existing systems. We were proud to win Insurance Provider of the Year at the British Small Business Awards 2018 and receive silver in the Insurtech category at the Efma & Accenture Innovation in Insurance Awards 2019.

How would you describe your leadership style?

I try to be as inclusive a leader as possible. I’m committed to creating space for everyone to shine. Many of the roles at Tapoly are performed by women and I speak at industry events to encourage more people to get involved in insurance/insurtech. Similarly, I always try to maintain a growth mindset. I think it’s important to retain values to support learning and development, like reliability, working hard and punctuality.

What’s the best leadership advice you’ve received?

Build your network and seek advice. As a leader, you need smart people around you to help you grow your business. It’s not about personally being the best, but being able to find resources and get help where needed.

How do you see leadership changing in a COVID world?

I think the pandemic has proven the importance of inclusive leadership so that everyone feels supported and valued. It’s also shown the importance of being flexible as a leader. We’ve had to remain adaptable to continue delivering high levels of customer service. This flexibility has also been important when supporting employees as everyone has had individual pressures to deal with during this time. Leaders should continue to embed this flexibility within their organisations moving forward.

They say ‘from every crisis comes opportunity’, what opportunities do you see?

The past year has been challenging, but it has also proven the importance of digital transformation in insurance. When working from home was required, it was much harder for insurers to adjust who had not embedded technology within their operating processes because they did not have data stored in the cloud and it caused communication delays with concerned customers at a time when this communication should have been a priority, which ultimately impacts the level of customer satisfaction. This demonstrates the importance of what we are trying to achieve at Tapoly in driving digitalisation in insurance and making communication between insurers and distribution partners seamless. 

What advice would you give to your younger self just starting out in the industry?

Start sooner, don’t be afraid to take (calculated) risks and make sure you raise enough money to get you through the initial seed stage.

 

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