May 19, 2020

Gartner hosts annual Symposium in Cape Town

South Africa
Cape Town
Gartner
CIO
professo
2 min
Gartner hosts annual Symposium in Cape Town

The US-based research company, Gartner, is hosting its annual Symposium in Cape Town, South Africa, between 17-19 September.

The Symposium/ITxpo has addressed technology trends in the research industry and the role of the Chief Information Officer (CIO).

The firm’s recent CIO survey noted the role’s importance for change and defining new business models.

According to the survey, 63% of CIOs in Africa are adopting the lead role in the implementation of new business models.

The survey also claims that IT is one of the biggest aspects of a new business model.

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“For 90 percent of CIOs in Africa, IT is very or extremely important to business model change,” remarked Tomas Nielsen, Research Director at Gartner.

“African CIOs are still catching up on their digital business efforts compared with their CIO peers globally.”

“More than half of CIOs in Africa are showing an interest or at the designing stage, while the majority of the top global performers are scaling their digital initiatives, optimising them or seeking new opportunities.”

Gartner’s Regional Vice President of Sales in South Africa, Paul Morrison, also addressed the importance of technology.

“You know and your organisations know that to overcome the challenges, you need technology,” Morrison stated.

“To deliver better public services at lower cost, to grow your business out of the recession, to optimise costs so that you can reinvest in frontline services and other growth opportunities, and to reduce unemployment and equip our young people with the skills they need to thrive in the 21st century.”

“The key to all of that is technology.”

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Jun 14, 2021

5 minutes with... Janthana Kaenprakhamroy, CEO, Tapoly

Tapoly
Insurance
Leadership
Digital
Kate Birch
3 min
Heading up Europe’s first on-demand insurance platform for the gig economy, Janthana Kaenprakhamroy is winning awards and leading with diversity

Founder and CEO of award-winning insurtech firm Tapoly, Janthana Kaenprakhamroy heads up Europe’s first on-demand insurance platform for the gig economy, winning industry awards, innovating in the digital insurance space, and leading with inclusivity.

Here, Business Chief talks to Janthana about her leadership style and skills. 

What do you do, in a nutshell?

I’m founder and CEO of Tapoly, a digital MGA providing a full stack of commercial lines insurance specifically for SMEs and freelancers, as well as a SaaS solution to connect insurers with their distribution partners. We build bespoke, end-to-end platforms encompassing the whole customer journey, but can also integrate our APIs within existing systems. We were proud to win Insurance Provider of the Year at the British Small Business Awards 2018 and receive silver in the Insurtech category at the Efma & Accenture Innovation in Insurance Awards 2019.

How would you describe your leadership style?

I try to be as inclusive a leader as possible. I’m committed to creating space for everyone to shine. Many of the roles at Tapoly are performed by women and I speak at industry events to encourage more people to get involved in insurance/insurtech. Similarly, I always try to maintain a growth mindset. I think it’s important to retain values to support learning and development, like reliability, working hard and punctuality.

What’s the best leadership advice you’ve received?

Build your network and seek advice. As a leader, you need smart people around you to help you grow your business. It’s not about personally being the best, but being able to find resources and get help where needed.

How do you see leadership changing in a COVID world?

I think the pandemic has proven the importance of inclusive leadership so that everyone feels supported and valued. It’s also shown the importance of being flexible as a leader. We’ve had to remain adaptable to continue delivering high levels of customer service. This flexibility has also been important when supporting employees as everyone has had individual pressures to deal with during this time. Leaders should continue to embed this flexibility within their organisations moving forward.

They say ‘from every crisis comes opportunity’, what opportunities do you see?

The past year has been challenging, but it has also proven the importance of digital transformation in insurance. When working from home was required, it was much harder for insurers to adjust who had not embedded technology within their operating processes because they did not have data stored in the cloud and it caused communication delays with concerned customers at a time when this communication should have been a priority, which ultimately impacts the level of customer satisfaction. This demonstrates the importance of what we are trying to achieve at Tapoly in driving digitalisation in insurance and making communication between insurers and distribution partners seamless. 

What advice would you give to your younger self just starting out in the industry?

Start sooner, don’t be afraid to take (calculated) risks and make sure you raise enough money to get you through the initial seed stage.

 

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