Rolls-Royce Moves into Middle East with New Subsidiary
Rolls-Royce has set up MTU Middle East as a new regional sales and service subsidiary with head office in Dubai. MTU Middle East is to support distributors and business partners of MTU, MTU Onsite Energy and Bergen Engines in 21 countries in the Middle East and North Africa.
The goal is to achieve an even more tightly knit sales and service network. In this region, high-speed and medium-speed large diesel and gas engines, drive systems and on-site power generation systems are mainly deployed in electrical power generation, the oil and gas industry, and to drive trains and agricultural machinery.
MTU, MTU Onsite Energy and Bergen Engines are part of Rolls-Royce Power Systems within the Land & Sea division of Rolls-Royce.
Dr Michael Haidinger, Chief Sales Officer at Rolls-Royce Power Systems, said: "With our new sales and service centre in Dubai, we are seeking to leverage the huge potential that markets in the Middle East and North Africa carry, and to drive forward our business there in an even more targeted way."
To support its partners, the subsidiary has its own MTU service technicians at its disposal locally for carrying out repairs on all products and across all applications, quickly and on demand. Its warehouse with spare parts store also facilitates fast reaction times and high availability.
Rolls-Royce has customers in more than 120 countries, comprising more than 380 airlines and leasing customers, 160 armed forces, 4,000 marine customers, including 70 navies, and 1,200 power and nuclear customers.
5 minutes with... Janthana Kaenprakhamroy, CEO, Tapoly
Founder and CEO of award-winning insurtech firm Tapoly, Janthana Kaenprakhamroy heads up Europe’s first on-demand insurance platform for the gig economy, winning industry awards, innovating in the digital insurance space, and leading with inclusivity.
Here, Business Chief talks to Janthana about her leadership style and skills.
What do you do, in a nutshell?
I’m founder and CEO of Tapoly, a digital MGA providing a full stack of commercial lines insurance specifically for SMEs and freelancers, as well as a SaaS solution to connect insurers with their distribution partners. We build bespoke, end-to-end platforms encompassing the whole customer journey, but can also integrate our APIs within existing systems. We were proud to win Insurance Provider of the Year at the British Small Business Awards 2018 and receive silver in the Insurtech category at the Efma & Accenture Innovation in Insurance Awards 2019.
How would you describe your leadership style?
I try to be as inclusive a leader as possible. I’m committed to creating space for everyone to shine. Many of the roles at Tapoly are performed by women and I speak at industry events to encourage more people to get involved in insurance/insurtech. Similarly, I always try to maintain a growth mindset. I think it’s important to retain values to support learning and development, like reliability, working hard and punctuality.
What’s the best leadership advice you’ve received?
Build your network and seek advice. As a leader, you need smart people around you to help you grow your business. It’s not about personally being the best, but being able to find resources and get help where needed.
How do you see leadership changing in a COVID world?
I think the pandemic has proven the importance of inclusive leadership so that everyone feels supported and valued. It’s also shown the importance of being flexible as a leader. We’ve had to remain adaptable to continue delivering high levels of customer service. This flexibility has also been important when supporting employees as everyone has had individual pressures to deal with during this time. Leaders should continue to embed this flexibility within their organisations moving forward.
They say ‘from every crisis comes opportunity’, what opportunities do you see?
The past year has been challenging, but it has also proven the importance of digital transformation in insurance. When working from home was required, it was much harder for insurers to adjust who had not embedded technology within their operating processes because they did not have data stored in the cloud and it caused communication delays with concerned customers at a time when this communication should have been a priority, which ultimately impacts the level of customer satisfaction. This demonstrates the importance of what we are trying to achieve at Tapoly in driving digitalisation in insurance and making communication between insurers and distribution partners seamless.
What advice would you give to your younger self just starting out in the industry?
Start sooner, don’t be afraid to take (calculated) risks and make sure you raise enough money to get you through the initial seed stage.