Epson: more than just printers
It may come as a surprise to discover that Epson has been making robots for more than 30 years.
The renowned printing specialist has, even by its own admission, marketed this area of expertise far too well. Ask a consumer what Epson makes, chances are they will reply printers.
True, printing and inkjet innovation are still crucial, game changing projects for Epson. However, the company is heavily invested in many technological fields from visual communication and wearables to virtual reality and robotics.
The latter was the focus of attention at a conference held at Epson’s Dusseldorf offices and innovation centre, showcased as a one of the four key pillars of innovation for the company.
Feel the force
On display were robots armed with new force-sensing characteristics. Employing Epson’s proprietary piezoelectric quartz sensing technology, the new S250 series force sensors are durable and sensitive, allowing them to accurately and consistently sense minimal amounts of force in six directions.
Rob Clark, Senior Vice President of Epson Europe and Managing Director of Epson UK, explains: “Essentially this is a step towards making the robot act more like a human. It is able to sense and understand how to pick up and place items into very difficult situations. The robot must apply movement and pressure in order to place objects in the right place, it learns its environment.”
What this allows is for less complex, less accurate robots to become more accurate by learning on the job, greatly assisting manufacturers which may not possess the most advanced automation capabilities. It also enables robots to assemble and move parts made to less precise specifications by getting them to fit into spaces as any human would.
All of this is part of a wider ambition to introduce dual arm robots to the assembly line.
“Imagine moving three bricks with the middle brick held by the force of two either side of it,” says Dirk Folkens, Factory Automation Sales Manager for Epson Deutschland. “You don’t want the middle brick to fall onto the floor, so this is why a dual arm robot needs a force sensor for both arms to work together.
“This is a core development for the dual arm robot, which will bring future technologies into today’s robot. Combine this with 3D printing the components the robots assemble, and automation could play an even bigger part in the whole manufacturing process.”
Economy and ecology
The potential economic savings this could bring are obvious, with robots taking over from even more repetitive and mundane assembly tasks. However, a trend both Folkens and Clark have noticed is that companies in Europe are becoming increasingly conscious of their ecological output.
Clark says: “Ecology is something we have a strong focus on, a message that resonates particularly strongly in Germany. Companies are looking to the likes of Epson to provide technologies and solutions that are in tune with the environment. Ecological IT is growing all the time, and the priority of eco versus cost is going up. One day cost and ecology will have an equal billing.”
“We have more customers who are taking care of their total cost of ownership, which includes the power consumption of a robot over its lifetime as well as its environmental footprint,” Folkens adds. “Our robots don’t need 380 volts – the power consumption is extremely low across our range of products, not just robots.”
Epson’s main focus in Europe centres on France, the UK and Germany, the latter a particularly strong market due to its enormous automotive sector. “If you compare the UK to the rest of Europe it is actually a little bit behind in terms of robots per 10,000 workers,” Folkens comments. “The country with the highest density is Japan, but Germany is not far off.”
For decades Epson has been an undisputed force in the printing industry, but Clark is keen to emphasise the company’s wider expertise and the unveiling of the force-sensing technology demonstrates its pioneering capacity beyond printing.
“We’ve been number one in the market for projectors for the last 15 years,” he says. “I know there is a perception that we are printing experts – we did far too good a job marketing printing in that respect. We’ve been selling robots for over 30 years and produced the robots in the first place because we needed them to produce watches for the Seiko brand – at the time there weren’t any robots precise enough so we built our own.”
Folkens adds: “In the four-axis SCARA robot space we have a 37 percent market share and are by far the number one producers. We are now in the six-axis robot space and trying to do as much as we can there too.”
Given the robotics market is far more B2B sales-driven than the marketing-driven printing sector, it is easy to see how Epson robots have gone somewhat under the radar with everyday consumers. That said, people have a fascination for robots.
“We put a robot into Media Mart in Dusseldorf to show consumers how it fills ink tanks for our Ecotank printers, and what it certainly did was attract people because everybody loves robots,” Clark explains. “However, did it help sell more Ecotanks? Possibly. Did it sell us any more robots? No it didn’t. We can do the marketing but it’s not what makes the sale.”
Robotics investment is far more sensibly channelled into research and development. A massive $1.3 million is spent by Epson every day on R&D across the four pillars of innovation, allowing it to file 5,000 patents a year.
“They are what allows us to move from one generation onto the next,” Clark says. “I’m sure 10 years ago they didn’t imagine we’d be launching the force sensor today.”
Read the August 2016 issue of Business Review Europe magazine.
Automation of repetitive tasks leads to higher value work
Two-thirds of global office workers feel they are constantly doing the same tasks over and over again. That’s according to a new study (2021 Office Worker Survey) from automation software company UiPath.
Whether emailing, inputting data, or scheduling calls and meetings, the majority of those surveyed said they waste on average four and a half hours a week on time-consuming tasks that they think could be automated.
Not only is the undertaking of such repetitious and mundane tasks a waste of time for employees, and therefore for businesses, but it can also have a negative impact on employees’ motivation and productivity. And the research backs this up with more than half (58%) of those surveyed saying that undertaking such repetitive tasks doesn’t allow them to be as creative as they’d like to be.
“When repetitive, unrewarding tasks are handled by people, it takes time and this can cause delays and reduce both employee and customer satisfaction,” Gavin Mee, Managing Director of UiPath Northern Europe tells Business Chief. “Repetitive tasks can also be tedious, which often leads to stress and an increased likelihood to leave a job.”
And these tasks exist at all levels within an organisation, right up to executive level, where there are “small daily tasks that can be automated, such as scheduling, logging onto systems and creating reports”, adds Mee.
Automation can free employees to focus on higher value work
By automating some or all of these repetitive tasks, employees at whatever level of the organisation are freed up to focus on meaningful work that is creative, collaborative and strategic, something that will not only help them feel more engaged, but also benefit the organisation.
“Automation can free people to do more engaging, rewarding and higher value work,” says Mee, highlighting that 68% of global workers believe automation will make them more productive and 60% of executives agree that automation will enable people to focus on more strategic work. “Importantly, 57% of executives also say that automation increases employee engagement, all important factors to achieving business objectives.”
These aren’t the only benefits, however. One of the problems with employees doing some of these repetitive tasks manually is that “people are fallible and make mistakes”, says Mee, whereas automation boosts accuracy and reduces manual errors by 57%, according to Forrester Research. Compliance is also improved, according to 92% of global organisations.
Repetitive tasks that can be automated
Any repetitive process can be automated, Mee explains, from paying invoices to dealing with enquiries, or authorising documents and managing insurance claims. “The process will vary from business to business, but office workers have identified and created software robots to assist with thousands of common tasks they want automated.”
These include inputting data or creating data sets, a time-consuming task that 59% of those surveyed globally said was the task they would most like to automate, with scheduling of calls and meetings (57%) and sending template or reminder emails (60%) also top of the automation list. Far fewer believed, however, that tasks such as liaising with their team or customers could be automated, illustrating the higher value of such tasks.
“By employing software robots to undertake such tasks, they can be handled much more quickly,” adds Mee pointing to OTP Bank Romania, which during the pandemic used an automation to process requests to postpone bank loan instalments. “This reduced the processing time of a single request from 10 minutes to 20 seconds, allowing the bank to cope with a 125% increase in the number of calls received by call centre agents.”
Mee says: “Automation accelerates digital transformation, according to 63% of global executives. It also drives major cost savings and improves business metrics, and because software robots can ramp-up quickly to meet spikes in demand, it improves resilience.
Five business areas that can be automated
Mee outlines five business areas where automation can really make a difference.
- Contact centres Whether a customer seeks help online, in-store or with an agent, the entire customer service journey can be automated – from initial interaction to reaching a satisfying outcome
- Finance and accounting Automation enables firms to manage tasks such as invoice processing, ensuring accuracy and preventing mistakes
- Human resources Automations can be used across the HR team to manage things like payroll, assessing job candidates, and on-boarding
- IT IT teams are often swamped in daily activity like on-boarding or off-boarding employees. Deploying virtual machines, provisioning, configuring, and maintaining infrastructure. These tasks are ideal for automation
- Legal There are many important administrative tasks undertaken by legal teams that can be automated. Often, legal professionals are creating their own robots to help them manage this work. In legal and compliance processes, that means attorneys and paralegals can respond more quickly to increasing demands from clients and internal stakeholders. Robots don’t store data, and the data they use is encrypted in transit and at rest, which improves risk profiling and compliance.
“To embark on an automation journey, organisations need to create a Centre of Excellence in which technical expertise is fostered,” explains Mee. “This group of experts can begin automating processes quickly to show return on investment and gain buy-in. This effort leads to greater interest from within the organisation, which often kick-starts a strategic focus on embedding automation.”