One Small Step for Asiacell, But One Giant Step for Iraq
"Asiacell gets the first Tier certification in Iraq, We didn't do the first one, we did the first two!" was announced by Amir Abdelazin, the Chief Technology and Information (CTIO) at Asiacell Communications. In fact, more than that. After the two uptime Tier III certification obtained in September 2020, Asiacell will receive Tier III design certification in the next three data centers, which means that Iraq has a local high-quality Cloud Data Center cluster from scratch. They will provide high-quality data center services to customers throughout Iraq (Remark: Uptime is the world's most authoritative third-party organization for data center design and construction certification. The TCDD(Tier Certifications of Design Documents）of Tier III certification is the most accepted and widely used Uptime certification and is widely recognized by all industries around the world.)
The era calls for high-Tier Data Centers in Iraq
In the digital era, people enjoy the convenience of big data, but also need to face data security risks. The Government of Iraq has long taken note of the importance of the security of data assets, it has issued a clear document that if data generated in the country, and the data have to be stored and managed in the country.
It is believed that the digitalization trend requires more reliable and secure data center services which can meet or higher than Tier III standard for the development of all industries.
First, the banking sector. Bank data involves the financial transactions of enterprises and individuals. Once a failure occurs, the consequences will be unimaginable. Therefore, bank data has high requirements on security and reliability. In the past, because the data center was not reliable enough, so banks had to store and back up data in multiple locations, which was extremely costly. However, as services continued to grow, this mode became increasingly unsustainable.
Second, the rise of social platforms such as YouTube, Facebook, and Tik Tok in Iraq, and Tencent mobile games such as Jedi Survival have enriched people's lives. The current data center situation in Iraq obviously cannot meet people's desire for better Internet experience.
Finally, the digital transformation of government is also imminent. Different from other countries in the world, the business of the Iraqi government is also handled on the spot. For example, the visa business in Baghdad needs to be handled in different place and more than 10 seals are required. However, the COVD-19 in 2020 will make the on-site office very difficult. In order to ensure the normal operation of the society, half of the civil servants have to take the risk of infection to work in office.
"One Small Step for Asiacell, But One Giant Step for Iraq Digitization"
Asiacell is aware that the construction and operation of high-quality cloud data centers will provide strong support for Iraq's digital transformation. As the largest mobile operator in country, Asiacell is one of the few enterprises that have rich experience in computer room management. Based on the research on data center services, Asiacell has made the following four aspects:
- In line with the international standards, that is to obtain the most authoritative Uptime Tier III certification, which not only ensures the use of domestic customers, but also allows overseas customers to settle in.
- Rapid service deployment is supported. Currently, the global digital process is surging, and digital services in Iraq are ready to be launched. Only by rapid construction and capacity expansion can cope with the ever-changing era.
- The power supply must be stable. The quality of Iraq's power grid is unstable, therefore, 2N redundancy must be implemented for the power supply architecture to ensure the stability.
- High reliability components. Details determine the success or failure. For the key subsystems such as power supply and distribution, temperature control and other key subsystems of the data center, it is necessary to adopt international famous brands with good product quality and service in place.
Amir Abdelazim, the CTIO of Asiacell at Communications, said: "Asiacell is always committed to providing the most reliable services for customers in Iraq. Therefore, Asiacell cooperates with Huawei, a leading enterprise in the data center field, to build the most secure and reliable cloud data center with Uptime Tier III certification in Iraq by adopting the prefabricated modular solution."
The prefabricated modular data center adopted by Asiacell has strict quality control. The whole data center is a single product, which is manufactured, commissioned and tested in the factory, and only needs to be hoisted and assembled onsite. It is basically not affected by the ability of workers and construction conditions on site. The data center is fast and secure, reliable, and intelligently managed. For example, a data centers with over 300 racks, delivery can be completed in 10 months. The modular design can quickly meet the capacity expansion requirements of subsequent services.
To match the actual environment in Iraq, the prefab modules is made of customized steel structure, which features high reliability and a normal service life of up to 25 years. In addition, the prefab modules is equipped with thermal insulation materials and can work at a maximum temperature of 55°C.
“The way forward is endless. Acquiring the first batch of Uptime TCDD certifications in Iraq is only the first step for Asiacell to develop its data center business.” Amir Abdelazim added, “In the future, we will continue to make efforts to apply for the Uptime Tier III design certification for all DCs involved in B2B services, cover the whole territory of Iraq with high-level data centers, narrow the digital experience gap between Iraq and other regions in the world, and provide continuous driving force for digital transformation of government and enterprise customers for whole country.”
Automation of repetitive tasks leads to higher value work
Two-thirds of global office workers feel they are constantly doing the same tasks over and over again. That’s according to a new study (2021 Office Worker Survey) from automation software company UiPath.
Whether emailing, inputting data, or scheduling calls and meetings, the majority of those surveyed said they waste on average four and a half hours a week on time-consuming tasks that they think could be automated.
Not only is the undertaking of such repetitious and mundane tasks a waste of time for employees, and therefore for businesses, but it can also have a negative impact on employees’ motivation and productivity. And the research backs this up with more than half (58%) of those surveyed saying that undertaking such repetitive tasks doesn’t allow them to be as creative as they’d like to be.
“When repetitive, unrewarding tasks are handled by people, it takes time and this can cause delays and reduce both employee and customer satisfaction,” Gavin Mee, Managing Director of UiPath Northern Europe tells Business Chief. “Repetitive tasks can also be tedious, which often leads to stress and an increased likelihood to leave a job.”
And these tasks exist at all levels within an organisation, right up to executive level, where there are “small daily tasks that can be automated, such as scheduling, logging onto systems and creating reports”, adds Mee.
Automation can free employees to focus on higher value work
By automating some or all of these repetitive tasks, employees at whatever level of the organisation are freed up to focus on meaningful work that is creative, collaborative and strategic, something that will not only help them feel more engaged, but also benefit the organisation.
“Automation can free people to do more engaging, rewarding and higher value work,” says Mee, highlighting that 68% of global workers believe automation will make them more productive and 60% of executives agree that automation will enable people to focus on more strategic work. “Importantly, 57% of executives also say that automation increases employee engagement, all important factors to achieving business objectives.”
These aren’t the only benefits, however. One of the problems with employees doing some of these repetitive tasks manually is that “people are fallible and make mistakes”, says Mee, whereas automation boosts accuracy and reduces manual errors by 57%, according to Forrester Research. Compliance is also improved, according to 92% of global organisations.
Repetitive tasks that can be automated
Any repetitive process can be automated, Mee explains, from paying invoices to dealing with enquiries, or authorising documents and managing insurance claims. “The process will vary from business to business, but office workers have identified and created software robots to assist with thousands of common tasks they want automated.”
These include inputting data or creating data sets, a time-consuming task that 59% of those surveyed globally said was the task they would most like to automate, with scheduling of calls and meetings (57%) and sending template or reminder emails (60%) also top of the automation list. Far fewer believed, however, that tasks such as liaising with their team or customers could be automated, illustrating the higher value of such tasks.
“By employing software robots to undertake such tasks, they can be handled much more quickly,” adds Mee pointing to OTP Bank Romania, which during the pandemic used an automation to process requests to postpone bank loan instalments. “This reduced the processing time of a single request from 10 minutes to 20 seconds, allowing the bank to cope with a 125% increase in the number of calls received by call centre agents.”
Mee says: “Automation accelerates digital transformation, according to 63% of global executives. It also drives major cost savings and improves business metrics, and because software robots can ramp-up quickly to meet spikes in demand, it improves resilience.
Five business areas that can be automated
Mee outlines five business areas where automation can really make a difference.
- Contact centres Whether a customer seeks help online, in-store or with an agent, the entire customer service journey can be automated – from initial interaction to reaching a satisfying outcome
- Finance and accounting Automation enables firms to manage tasks such as invoice processing, ensuring accuracy and preventing mistakes
- Human resources Automations can be used across the HR team to manage things like payroll, assessing job candidates, and on-boarding
- IT IT teams are often swamped in daily activity like on-boarding or off-boarding employees. Deploying virtual machines, provisioning, configuring, and maintaining infrastructure. These tasks are ideal for automation
- Legal There are many important administrative tasks undertaken by legal teams that can be automated. Often, legal professionals are creating their own robots to help them manage this work. In legal and compliance processes, that means attorneys and paralegals can respond more quickly to increasing demands from clients and internal stakeholders. Robots don’t store data, and the data they use is encrypted in transit and at rest, which improves risk profiling and compliance.
“To embark on an automation journey, organisations need to create a Centre of Excellence in which technical expertise is fostered,” explains Mee. “This group of experts can begin automating processes quickly to show return on investment and gain buy-in. This effort leads to greater interest from within the organisation, which often kick-starts a strategic focus on embedding automation.”