Pega & Vodafone: Procurement’s Digital Transformation
With 6,000 global employees across North America, Europe, Latin America, and Asia-Pacific, Pega has joined forces with Vodafone, a leading British technology communications company. We recently spoke to Joaquin Reixa, Pega’s Vice President & Managing Director, EMEA, to see what this partnership will hold. ‘This is a joint digital transformation journey’, he told us. ‘To accelerate Vodafone’s digitalisation, Pega is focused on leveraging our unique and complementary technology skill sets’.
What Does Pega Do?
Pega delivers innovative software that crushes business complexity. From maximising customer lifetime value to streamlining service to boosting efficiency, it helps the world’s leading organisations solve problems fast and transformation for tomorrow. Since its founding, the company has brought business and IT together with low-code, cloud-native technology, while its scalable architecture helps brands stay ahead of rapid change. Overall, the company’s solutions help save people time, so their clients’ employees and customers can get back to what matters most.
Here are some of the highly compelling findings that Forrester Consulting derived based on interviews with 20 Pega clients:
- One-to-one customer engagement. 489% ROI, < 6 months payback
- Intelligent automation. 186–598% ROI, < 3–12 months payback
- Unrivalled customer service. 298% ROI, < 6 months payback
Pega’s simple yet sophisticated architecture enables clients to rapidly build, deploy, and automate their proprietary workflows. The company sets business processes apart from slow legacy systems, which allows companies like Vodafone to streamline their procurement operations rapidly and without major surgery in their system landscape. In short, Pega’s solutions are perfect for complex supply chains.
As Joaquin Reixa put it: ‘Pega allows you to do your work without logging into six different systems. Now, events occur in 10 minutes instead of 10 days. And Vodafone has chosen to move fast and adapt itself to this new reality’.
Both Vodafone and Pega bring unique strengths to this new partnership. Overall, Pega will provide the digital foundation—its intelligent automation platform—and Vodafone will add specialised procurement knowledge. According to Reixa, this will allow Vodafone to offer a better experience to its customers and allow its procurement division, Vodafone Procurement Company (VPC), to automate key operational processes, from supplier onboarding and risk management to the full array of purchasing journeys.
Furthermore, Vodafone will benefit from Pega’s unique ability to build common global processes while maintaining regional complexity. Fundamentally, Pega is built to manage the scale and multi-dimensional complexity present in their client’s businesses. Said Reixa: ‘You want to have a global common process, but couple it with the flavour of the local country and culture’.
What Does the Future Hold?
As clients and suppliers alike try to determine the answer, Pega and Vodafone will be one step ahead. Both know that businesses are struggling to manage newly remote workforces and operations worldwide. Therefore, the duo intends to lead the way forward—developing industry-leading procurement models, equipped with the global expertise to pull it off.
Over the next 12 to 18 months, Vodafone and Pega will build a supply chain model that showcases automated risk evaluation, supplier onboarding, and supply chain management. This platform will not only transform Vodafone’s digital processes, but represent an industry-leading achievement.
Overall, Vodafone and Pega’s partnership will drive agility, optimise supply chains, offer customers a personalised experience, and accelerate Vodafone’s operations. Reixa summed it up: ‘In these moments of chaos, companies must speed up their digital transformation. If you’re not prepared, you stand the risk of irrelevance. This is the time to pursue change’.
Future-tech and IXAfrica: Full Life Cycle Expertise
Future-tech is unique among data centre consultancies for a number of reasons. Not only does the Reading-based firm have high levels of expertise in markets ranging from Helsinki to Johannesburg, but Future-tech offers services across the complete life cycle of a facility.
“We are involved with projects from the initiation to completion,” explains James Wilman, Future-tech’s CEO. “We go from initiation phase - which could mean the site selection process or technical due diligence for a merger or acquisition - all the way through establishing the brief, the various design stages, construction oversight, commissioning, operation, end of life cycle replenishment, and can start right back at the beginning with refurbishment.”
While some factors, like the facility requirements for major tenants, remain the same no matter where you are, Wilman explains that “it's the environmental conditions, construction methodologies, supply chain, and skill sets available in different locations that vary, and that makes this a very interesting job.”
Future-tech was selected by IXAfrica as the life cycle design strategic partner for its hyperscale campus project in Nairobi, Kenya. Wilman explains that, over the past year, Future-tech has been leveraging its strong local knowledge, working closely with Kenyan architects and engineers, and collaborating with both Guy Wilner and Clement Martineau, to help IXAfrica successfully deliver Kenya’s largest hyperscale data centre.
“Future-tech did its first project on the African continent in 2012 in Kenya. I've been involved in the data centre space there for a long time, and have known Guy for a number of years through projects and interaction in Europe,” says Wilman. “As the IXAfrica project came into being, Guy and I spoke about it as he knew that we were already quite familiar with the area. We assisted out with the initial planning and project design, and the relationship really grew from there.”
Wilman adds that the experience helping Future-tech support the IXAfrica project has been hard-won. “It's been a steep learning curve, figuring out how to work in Africa. Some of our earlier projects were quite challenging, but we're fortunate to be at a point now where working throughout the region feels really comfortable,” he explains. “One of the things about Nairobi - which we found out when we were working on our first project in the city back in 2012 - is that, because it's about 1,200 metres above sea level, the altitude actually de-rates the onsite equipment. Having your equipment perform less well because of the altitude can massively impact the whole facility.” Understanding the factors that define a local environment can be the difference between success and disaster for a data centre, and Future-tech’s extensive experience in Kenya is a key supporting factor for IXAfrica’s success in Nairobi.
Wilman has also developed a strong collaborative relationship with Guy and Clement. “We've got over a gigawatt of design projects going through our office at the moment with different clients, which means that we're always learning new things. What is refreshing about working with Guy and Clement is that when we bring them a new idea, they listen to us,” says Wilman. “We've had a good run in Nairobi with IXAfrica built off of a long relationship, and I hope we get to continue working with them on their future projects.”