May 19, 2020

Vodafone to design 'smart stadiums' for Qatar World Cup after Besiktas success

Internet of Things
Vodafone Turkey
Smart stadiums
Besiktas
Real GDPR
3 min
Vodafone to design 'smart stadiums' for Qatar World Cup after Besiktas success

Vodafone is leveraging the power of the Internet of Things (IoT) technology to develop better connected stadia for sports fans in Europe and the Middle East.

In Istanbul, senior executives from Vodafone Qatar, Vodafone Turkey and Turkish football club Besiktas JK signed a memorandum of understanding (MoU) designed to accelerate the transfer of knowledge, expertise and technological know-how from Turkey’s first smart-stadium, the Vodafone Arena.

During the last match played at Vodafone Arena, nearly 12,000 people used a total of 413 GB data through Vodafone SuperNet 4.5G with speeds up to 150 Gbps, and about 7,000 people used a total of 785 GB data through Vodafone SuperNet Wi-Fi with speeds up to 300 Gbps. This highlights how around the world, football fans are becoming increasingly digital and expect greater levels of connectivity as more and more people take to social media to post during games.

Such technologies are set to become a fundamentally important element in the infrastructure/stadia and venues being built for major sports events across the region – from the IAAF World Athletics Championships in Qatar in 2019, the Qatar 2022 World Cup and beyond. 

Vodafone Arena’s Smart Stadium provides a glimpse into the fan experience of the future. At every home game played by Turkish Super League side, Besiktas JK, more than 40,000 fans have access to Wi-Fi, 2G, 3G, and 4.5G ready broadband network connections, rich-content displays on the 850 video walls, and Vodafone Arena mobile application, as well as interactive HD screens that broadcast all the content that fans dream of – including interviews, match statistics and live updates on other games. Moreover, spectators and visitors on match days are offered an end-to end digital experience. Visitors are offered premium comfort during match days through location-based services based on Beacon technology that will be in use starting from the next season.

Gökhan Ogut, CEO, Vodafone Turkey, said: “We have been sponsoring Besiktas JK since 2013. We successfully carry on Turkey’s largest sponsorship agreement worth more than 150 million dollars in total. We have made and continue to make significant investments to Besiktas and Vodafone Arena brands since the beginning of our sponsorship thanks to a powerful marketing communication plan. The largest of our investments includes Vodafone Arena, Turkey’s first smart stadium. We have built one of the world’s most advanced technological infrastructures to Vodafone Arena that has already taken its place in the heart of Istanbul and Turkey as a monument of our Digital Transformation vision.”

“And now we feel quite excited to export this smart infrastructure to Qatar. Vodafone Arena will act as a model for Vodafone Qatar for the smart stadium infrastructures that are planned to be built at eight stadiums that will be used during 2022 Qatar World Cup. As Vodafone Turkey, we will share our smart stadium know-how and experience with Vodafone Qatar, providing them with all the support they need.”

Mahmud Awad, Chief Business Officer of Vodafone Qatar was also extrememly excited by the proposals, and is lookng to build on successes from the London 2012 Olympics. 

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May 28, 2021

Automation of repetitive tasks leads to higher value work

Automation
UiPath
technology
repetitivetasks
Kate Birch
4 min
As a new report reveals most office workers are crushed by repetitive tasks, we talk the value of automation with UiPath’s MD of Northern Europe, Gavin Mee

Two-thirds of global office workers feel they are constantly doing the same tasks over and over again. That’s according to a new study (2021 Office Worker Survey) from automation software company UiPath.

Whether emailing, inputting data, or scheduling calls and meetings, the majority of those surveyed said they waste on average four and a half hours a week on time-consuming tasks that they think could be automated.

Not only is the undertaking of such repetitious and mundane tasks a waste of time for employees, and therefore for businesses, but it can also have a negative impact on employees’ motivation and productivity. And the research backs this up with more than half (58%) of those surveyed saying that undertaking such repetitive tasks doesn’t allow them to be as creative as they’d like to be.

When repetitive, unrewarding tasks are handled by people, it takes time and this can cause delays and reduce both employee and customer satisfaction,” Gavin Mee, Managing Director of UiPath Northern Europe tells Business Chief. “Repetitive tasks can also be tedious, which often leads to stress and an increased likelihood to leave a job.”

And these tasks exist at all levels within an organisation, right up to executive level, where there are “small daily tasks that can be automated, such as scheduling, logging onto systems and creating reports”, adds Mee.

Automation can free employees to focus on higher value work

By automating some or all of these repetitive tasks, employees at whatever level of the organisation are freed up to focus on meaningful work that is creative, collaborative and strategic, something that will not only help them feel more engaged, but also benefit the organisation.

“Automation can free people to do more engaging, rewarding and higher value work,” says Mee, highlighting that 68% of global workers believe automation will make them more productive and 60% of executives agree that automation will enable people to focus on more strategic work. “Importantly, 57% of executives also say that automation increases employee engagement, all important factors to achieving business objectives.”

These aren’t the only benefits, however. One of the problems with employees doing some of these repetitive tasks manually is that “people are fallible and make mistakes”, says Mee, whereas automation boosts accuracy and reduces manual errors by 57%, according to Forrester Research. Compliance is also improved, according to 92% of global organisations.

Repetitive tasks that can be automated

Any repetitive process can be automated, Mee explains, from paying invoices to dealing with enquiries, or authorising documents and managing insurance claims. “The process will vary from business to business, but office workers have identified and created software robots to assist with thousands of common tasks they want automated.”

These include inputting data or creating data sets, a time-consuming task that 59% of those surveyed globally said was the task they would most like to automate, with scheduling of calls and meetings (57%) and sending template or reminder emails (60%) also top of the automation list. Far fewer believed, however, that tasks such as liaising with their team or customers could be automated, illustrating the higher value of such tasks.

“By employing software robots to undertake such tasks, they can be handled much more quickly,” adds Mee pointing to OTP Bank Romania, which during the pandemic used an automation to process requests to postpone bank loan instalments. “This reduced the processing time of a single request from 10 minutes to 20 seconds, allowing the bank to cope with a 125% increase in the number of calls received by call centre agents.”

Mee says: “Automation accelerates digital transformation, according to 63% of global executives. It also drives major cost savings and improves business metrics, and because software robots can ramp-up quickly to meet spikes in demand, it improves resilience.

Five business areas that can be automated

Mee outlines five business areas where automation can really make a difference.

  1. Contact centres Whether a customer seeks help online, in-store or with an agent, the entire customer service journey can be automated – from initial interaction to reaching a satisfying outcome
  2. Finance and accounting Automation enables firms to manage tasks such as invoice processing, ensuring accuracy and preventing mistakes
  3. Human resources Automations can be used across the HR team to manage things like payroll, assessing job candidates, and on-boarding
  4. IT IT teams are often swamped in daily activity like on-boarding or off-boarding employees. Deploying virtual machines, provisioning, configuring, and maintaining infrastructure. These tasks are ideal for automation
  5. Legal There are many important administrative tasks undertaken by legal teams that can be automated. Often, legal professionals are creating their own robots to help them manage this work. In legal and compliance processes, that means attorneys and paralegals can respond more quickly to increasing demands from clients and internal stakeholders. Robots don’t store data, and the data they use is encrypted in transit and at rest, which improves risk profiling and compliance.

“To embark on an automation journey, organisations need to create a Centre of Excellence in which technical expertise is fostered,” explains Mee. “This group of experts can begin automating processes quickly to show return on investment and gain buy-in. This effort leads to greater interest from within the organisation, which often kick-starts a strategic focus on embedding automation.”

 

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