May 18, 2020

[Report] Standard Chartered Reveals 82 Percent of High Net Worth Firms have Internationalised

business review middle east
Vodafone Qatar
Middle East business magazine
digital magazine
Bizclik Editor
2 min
[Report] Standard Chartered Reveals 82 Percent of High Net Worth Firms have Internationalised

More than eight in 10 High Net Worth (HNW) businesses in the Middle East have already internationalised compared with 58 percent in Asia and 42 percent in Africa according to a survey by Standard Chartered Private Bank.

The finance giant, in partnership with Campden Wealth Research, has launched “Business Before wealth”, a report on the wealth management needs and preferences of High Net Worth business owners in Asia, Africa and the Middle East.

The research surveyed stakeholders in family businesses with a 2012 turnover and family net worth in excess of $100 million, as well as stakeholders in non-family businesses with a 2012 turnover and individual net worth in excess of $25 million.

Michael Benz, Global Head, Private Banking Clients, Standard Chartered Private Bank, said: “Our footprint markets coincide with the fastest growing wealth pools in the world and entrepreneurs are a key driver of this economic growth and the creation of jobs in Asia, Africa and the Middle East.

“These emerging market entrepreneurs are fast becoming an ever-more crucial client segment. This research reveals the dynamics of business and personal wealth of this new segment of wealthy individuals, and hopefully generates thought and discussion on how private banks can adapt to serve them better.”

The report showed that growing their business remains the primary and dominant goal for HNW business owners in the Middle East.

An overwhelming majority (85 percent) of respondents are heavily involved in the daily management and financial affairs of their business. Together with the main focus on growing their business, this leaves less time for personal wealth strategies, including planning for the eventual transfer of wealth, thus giving companies such as Standard Chartered extensive opportunities to assist firms in this way. 

To read the full report, please visit www.sc.com/privatebank/en/campden.html.

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May 12, 2021

Frictionless banking, the Salesforce way

Salesforce
santander uk
Alan Donnelly
2 min
The head of financial services at Salesforce talks Santander partnerships and digital engagement with customers

Alan Donnelly has enjoyed a long and successful career in the IT and financial services industry. He has worked with banks, insurers, payments companies, fintechs and more in support of business transformation programmes for some of the biggest names in the business for the past 27 years.

Today, he’s head of financial services for Salesforce UK, the leading global, cloud-based CRM platform that integrates customers and companies. Donnelly is also currently leading the Salesforce operation that is digitally transforming the UK arm of the Madrid-based Santander Group.

“I have had the pleasure of working with many financia

l institutions over many years,” he says. “Typically, it was involved in helping customers build big banking systems and banking platforms that ran what we would call systems of record. But now, as I've moved into Salesforce and we're building our financial services business, we are really now helping our customers engage with their customers.”

The partnership withSantander is a multi channel operation that sees Salesforce helping the bank to engage better with corporate clients and retail customers via their branches and the internet, says Donnelly.

“We're also helping them with customers, who maybe wish to acquire mortgages and mortgages for the life events. I guess it's a multi connectivity environment. But in every case, Santander needs to understand the customer's requirements and better serve those customers in the right time and the right fashion,” Donnelly explains

He adds, “I also think the ability to contact customers whenever they need help and support, as we've seen in the recent pandemic, has proven critical - so I think technology is definitely much more connectable and effective than it was before.”

 

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