Ricoh: Empowering Vodafone’s digital capabilities

By Scott Birch
Joanna Parker, Business Development Director at Ricoh UK Ltd on delivering vital IT services directly into Vodafone UK & Group...

A global organisation historically known for its print services, Ricoh is also recognised today for IT services in its own right – empowering digital workplaces using innovative technologies and services to enterprise organisations around the world.

Joanna Parker, Business Development Director at Ricoh UK Ltd, is responsible for delivering cyber security and field services into Vodafone.

“Ricoh has worked in partnership with Vodafone since 2004,” says Parker, “supporting their mobile and, more recently, their fixed network with solutions and professional services around security infrastructure, cyber security services, and cloud infrastructure.”

When it comes to cyber security, for instance, Ricoh has a dedicated engineering team working with Vodafone’s own highly skilled security engineers, providing design, implementation and support for Vodafone’s critical security infrastructure.

“We also have a dedicated professional services team within security who support high-level design and implementation of global security infrastructure for Vodafone,” says Parker. “That team provides support across all areas of professional service in regard to cyber security, dedicated teams within product development, application development working with DevSecOps, right at the forefront of Vodafone security infrastructure, security application and infrastructure requirements.

“We support implementation, rationalisation and consolidation, as well as specific programmes to manage increased demand and generate more efficiencies across the Vodafone cellular network.”

Ricoh has over 90,000 employees, giving the company significant capability to support field services and field engineering globally. Boosting their capabilities even further, Ricoh has also recently acquired MTI Technology – specialising in data and cyber security, data centre modernisation, IT managed services and IT transformation services. MTI provide a range of professional and managed services designed to help customers accelerate and de-risk their IT transformation projects.

“MTI are able to support our dedicated on-site teams across the UK and across Europe with innovations in cyber and are uniquely positioned to support the dedicated security team that we have on-site within Vodafone,” says Parker.

That acquisition proved timely when it came to coping with the extra demands caused by the COVID-19 pandemic, and Parker says Ricoh were well prepared and fortunate to be able to work remotely while still having access to all critical infrastructure. 

“Where teams needed to be on-site or working within data centres, we have been able, by working in partnership with Vodafone, to ensure that any implementation, rationalisation or consolidation has still been undertaken by all of our teams,” says Parker. “We fully supported all projects and programmes and did not cause any delay or impact across Vodafone's project and programme rollouts that we were responsible for delivering.”

From a business development perspective, both for Ricoh and for its partnership with Vodafone, Parker believes there are even more opportunities over the next 12 to 18 months. 

“We see a great opportunity to be able to support Vodafone with regard to Ricoh’s IT services portfolio – our data centre capabilities, technologies and security innovation, but also around our digital workplace solutions, data and analytics, and our infrastructure and cloud solutions,” she says.

“This enables us to not just support Vodafone but also Vodafone's customers who are looking at cloud-based and secure managed security infrastructures.”

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