SmartShuttle: Sion's driverless bus system
For the first time in Switzerland, autonomous shuttles are running in a city centre and moving passengers as part of the existing transport system. The two shuttles, created by the French manufacturer Navya are part of the project lead by PostBus and bringing together the Swiss Federal Institute of Technology Lausanne and BestMile.
We spoke to BestMile CEO and Co-Founder Raphael Gindrat about the project.
What is the rationale behind the project in Sion?
The public transport sector is on the verge of a revolution. Most cities have reached their saturation point in terms of traffic and pollution. In addition, indefinitely increasing the number of traditional transport vehicles is not possible without consequently raising the operating costs which would in turn affect the price paid by the users. It is a necessity to change the way we move in cities.
The goal of the project is to find out if and how the service of autonomous shuttles in the public sphere is technically and operationally feasible and if it offers an added value to the customers. Whether or not it is possible to use the autonomous shuttles in public areas, e.g. in pedestrian and car-free zones, or on company premises is being specifically called into question.
The transport operator, PostBus, also wants to gain experience in working with new personal mobility types and make it possible to connect places that were not previously serviced by public transport. However, the objective is not to replace buses on existing routes with autonomous vehicles, but rather to diversify the transport modes in order to cover as many passenger mobility needs as possible. The hope is to find new mobility solutions for public transport, at the interface with private transport options.
How has the service been received by passengers?
So far we’ve only received positive feedback on this project and people are thrilled to try out the shuttles. Passengers are very curious about the technologies and how the whole system operates.
The questions revolve around the same topics: Does it really work without any human operator? How does it detect obstacles? Passengers are impressed like they would of a magic trick, but they know it is not magic but advanced technology.
In addition, many other cities and transport operators have reached out following the announcement of the project in Sion to discuss the possibility of using autonomous shuttles combined with our solution to offer a comprehensive autonomous transport system. We are convinced that even before the end of the project in Sion (two years from now) numerous cities and private sites will be equipped with their own autonomous transport system.
Describe the technology BestMile developed and how this works.
BestMile is a Swiss startup (with a subsidiary company in the US) developing cloud technology that leverages the full potential of autonomous vehicles to tackle urban mobility challenges. A spinoff of the Swiss Federal Institute of Technology in Lausanne (EPFL), BestMile is the first company to provide a fleet management platform designed to connect, operate and optimize any fleet of autonomous vehicles.
It manages both scheduled trips and on-demand service, and is independent of any vehicle manufacturer, thus allowing customers to remotely manage heterogeneous fleets composed of autonomous vehicles of different types and brands. With its cutting-edge technology, BestMile is shaping “individual robots” into an intelligent, innovative and flexible mobility system.
Unlike other monitoring systems that are passive, BestMile B2B2C platform translates schedules and real-time demand into executable missions for autonomous vehicles. As well, the platform takes care of dispatching and sending active commands to the right vehicle at the right time. BestMile technology acts as remote intelligence for autonomous vehicle fleets that brings on-demand autonomous mobility to people.
Using cutting-edge algorithms and machine learning techniques, BestMile empowers customers to increase the efficiency of their fleet with a reduced number of vehicles while ensuring compliance regarding frequency and schedules or real-time demand.
Thanks to its flexible and modular platform, BestMile provides either a turnkey solution, including a smartphone application, or interfaces with customers’ existing infrastructures and applications.
BestMile posits that in the long run, and at the scale required to support thousands of autonomous vehicles, there is an even greater need for a global fleet management solution to optimize real-time dispatching and routing, network between fleets, and reduce the ecological footprint. The cloud platform is operating as the backbone for various mobility providers – both public and private – to integrate and offer effective mobility services for wide-ranging applications, including public bus and shuttle services, taxi fleets, ride-sharing and car-sharing services, among others.
What sort of testing took place before SmartShuttle fully launched?
The statutory regulations for the use of autonomous vehicles on public roads have not yet been finalized. As a result, special permits were required from the authorities in order to carry-out “SmartShuttle” in Sion.
In order to have this authorizations delivered, the shuttles were put to the test during six months in a private area near the city (Sion). PostBus collaborated closely with the manufacturer and the relevant authorities at the federal, cantonal and municipal levels. Passenger safety was the top priority for all the companies and institutions involved in the test.
To meet the requirements, the two autonomous vehicles had to undergo further development. They now have air conditioning, and feature permanent ventilation and windscreen wipers for optimum visibility through the windshield. A second battery with an output of 16.5 kW ensures greater autonomy of the vehicles, and thanks to a ramp, people with limited mobility can also use the shuttles.
For legal reasons, during the first phase of the project a groom will be present on the shuttles to welcome passengers, answer any of their questions and ensure safety but, in the long run, there won’t be a groom in the shuttles.
What are the early findings suggesting about the integration of driverless vehicles into urban areas?
The early findings suggest autonomous vehicles are well accepted by users, who prefer using the shuttles over walking. Nevertheless, there are still some steps to be taken before having a competitive transport service. The fleet’s size will increase, vehicles will evolve at higher speed and most importantly the area deserved will be bigger and denser. Technologic improvements come at a fast pace, these steps will be overcome in the next months.
What are your future plans regarding SmartShuttle?
Since the approval of the pilot project by the responsible authorities in June, the autonomous shuttles have been operating in public areas and are transporting people in the pedestrian zone and shared space in Sion’s old town. If the tests in this area are successful, the vehicles may also be introduced on other routes in the city of Sion.
Do you believe that, one day, driverless vehicles will fully and safely integrate with human-controlled vehicles? What dangers need to be overcome?
The driverless vehicles on the market today are safe around human-controlled vehicles given their embedded technologies and speed. In fact, in Sion, the shuttles are driving partly on public roads and interact daily with human-driven vehicles.
But in order to have a fully integrated autonomous transport system, there is the need for a global supervision and management solution. BestMile’s platform will soon take into account not only the driverless vehicles, but also the location and status of other cars / buses etc.
Automation of repetitive tasks leads to higher value work
Two-thirds of global office workers feel they are constantly doing the same tasks over and over again. That’s according to a new study (2021 Office Worker Survey) from automation software company UiPath.
Whether emailing, inputting data, or scheduling calls and meetings, the majority of those surveyed said they waste on average four and a half hours a week on time-consuming tasks that they think could be automated.
Not only is the undertaking of such repetitious and mundane tasks a waste of time for employees, and therefore for businesses, but it can also have a negative impact on employees’ motivation and productivity. And the research backs this up with more than half (58%) of those surveyed saying that undertaking such repetitive tasks doesn’t allow them to be as creative as they’d like to be.
“When repetitive, unrewarding tasks are handled by people, it takes time and this can cause delays and reduce both employee and customer satisfaction,” Gavin Mee, Managing Director of UiPath Northern Europe tells Business Chief. “Repetitive tasks can also be tedious, which often leads to stress and an increased likelihood to leave a job.”
And these tasks exist at all levels within an organisation, right up to executive level, where there are “small daily tasks that can be automated, such as scheduling, logging onto systems and creating reports”, adds Mee.
Automation can free employees to focus on higher value work
By automating some or all of these repetitive tasks, employees at whatever level of the organisation are freed up to focus on meaningful work that is creative, collaborative and strategic, something that will not only help them feel more engaged, but also benefit the organisation.
“Automation can free people to do more engaging, rewarding and higher value work,” says Mee, highlighting that 68% of global workers believe automation will make them more productive and 60% of executives agree that automation will enable people to focus on more strategic work. “Importantly, 57% of executives also say that automation increases employee engagement, all important factors to achieving business objectives.”
These aren’t the only benefits, however. One of the problems with employees doing some of these repetitive tasks manually is that “people are fallible and make mistakes”, says Mee, whereas automation boosts accuracy and reduces manual errors by 57%, according to Forrester Research. Compliance is also improved, according to 92% of global organisations.
Repetitive tasks that can be automated
Any repetitive process can be automated, Mee explains, from paying invoices to dealing with enquiries, or authorising documents and managing insurance claims. “The process will vary from business to business, but office workers have identified and created software robots to assist with thousands of common tasks they want automated.”
These include inputting data or creating data sets, a time-consuming task that 59% of those surveyed globally said was the task they would most like to automate, with scheduling of calls and meetings (57%) and sending template or reminder emails (60%) also top of the automation list. Far fewer believed, however, that tasks such as liaising with their team or customers could be automated, illustrating the higher value of such tasks.
“By employing software robots to undertake such tasks, they can be handled much more quickly,” adds Mee pointing to OTP Bank Romania, which during the pandemic used an automation to process requests to postpone bank loan instalments. “This reduced the processing time of a single request from 10 minutes to 20 seconds, allowing the bank to cope with a 125% increase in the number of calls received by call centre agents.”
Mee says: “Automation accelerates digital transformation, according to 63% of global executives. It also drives major cost savings and improves business metrics, and because software robots can ramp-up quickly to meet spikes in demand, it improves resilience.
Five business areas that can be automated
Mee outlines five business areas where automation can really make a difference.
- Contact centres Whether a customer seeks help online, in-store or with an agent, the entire customer service journey can be automated – from initial interaction to reaching a satisfying outcome
- Finance and accounting Automation enables firms to manage tasks such as invoice processing, ensuring accuracy and preventing mistakes
- Human resources Automations can be used across the HR team to manage things like payroll, assessing job candidates, and on-boarding
- IT IT teams are often swamped in daily activity like on-boarding or off-boarding employees. Deploying virtual machines, provisioning, configuring, and maintaining infrastructure. These tasks are ideal for automation
- Legal There are many important administrative tasks undertaken by legal teams that can be automated. Often, legal professionals are creating their own robots to help them manage this work. In legal and compliance processes, that means attorneys and paralegals can respond more quickly to increasing demands from clients and internal stakeholders. Robots don’t store data, and the data they use is encrypted in transit and at rest, which improves risk profiling and compliance.
“To embark on an automation journey, organisations need to create a Centre of Excellence in which technical expertise is fostered,” explains Mee. “This group of experts can begin automating processes quickly to show return on investment and gain buy-in. This effort leads to greater interest from within the organisation, which often kick-starts a strategic focus on embedding automation.”