Careem appoints Ramy Kato as Head of Operations at Careem Egypt
Careem has announced the appointment of Ramy Kato as the Head of its operations in Egypt in addition to his current role as Vice President of Careem Care.
Careem is the region’s leading app-based car service that makes ordering chauffeur-driven cars reliable, safe, convenient, and affordable. Customers can book a car by using the company’s app, website or by calling a call centre. Careem’s mission is to make people’s lives simpler by revolutionizing the transportation and logistics industry in the region.
Careem was founded in July 2012 and it operates across 50 cities in the Middle East North Africa (MENA) region including Abu Dhabi, Alexandria and the north coast of Egypt, Amman, Beirut, Cairo, Casablanca, Dammam, Doha, Dubai, Jeddah, Kuwait and Riyadh.
In his new position, Kato will be responsible for managing all Careem operations in Egypt including overlooking Careem’s expansion plans in the local market, government relations and day-to-day business operations.
Joining Careem last year as Vice President of Careem’s call centre named ‘Careem Care’, Ramy brings over 21 years of experience in operations, care, general management and business development to his new post. With a Bachelor of Arts in economics from the American University in Cairo and an E.M.B.A from the University of E.S.C Rennes in France, Kato has worked in various industries, from the energy sector to the telecommunications industry, where he spent most of his career working with Vodafone and Orascom Telecom. He also participated in the launch of 'Djezzy' where he built the first call centre in Algeria. Before joining Careem, Ramy was the CEO of Xceed, where he was responsible for overseeing the full operations of the call centre structure in Egypt. He achieved remarkable results and managed to grow Xceed by creating the first call centre in Upper Egypt and growing the Morcco Xceed affiliate.
Mudassir Sheikha (CEO and Co-founder, Careem) commented: “With the expansion of Careem’s network in Egypt to include seven cities and the newly upgraded product offering, this is an exciting time for Careem in Egypt. With the introduction of GO and GO to standardize affordable transportation, Ramy will now help drive business growth for each of the cities as well as support with strategic partnerships, R&D, the creation of jobs and economic prosperity for all captains.”
5 minutes with... Janthana Kaenprakhamroy, CEO, Tapoly
Founder and CEO of award-winning insurtech firm Tapoly, Janthana Kaenprakhamroy heads up Europe’s first on-demand insurance platform for the gig economy, winning industry awards, innovating in the digital insurance space, and leading with inclusivity.
Here, Business Chief talks to Janthana about her leadership style and skills.
What do you do, in a nutshell?
I’m founder and CEO of Tapoly, a digital MGA providing a full stack of commercial lines insurance specifically for SMEs and freelancers, as well as a SaaS solution to connect insurers with their distribution partners. We build bespoke, end-to-end platforms encompassing the whole customer journey, but can also integrate our APIs within existing systems. We were proud to win Insurance Provider of the Year at the British Small Business Awards 2018 and receive silver in the Insurtech category at the Efma & Accenture Innovation in Insurance Awards 2019.
How would you describe your leadership style?
I try to be as inclusive a leader as possible. I’m committed to creating space for everyone to shine. Many of the roles at Tapoly are performed by women and I speak at industry events to encourage more people to get involved in insurance/insurtech. Similarly, I always try to maintain a growth mindset. I think it’s important to retain values to support learning and development, like reliability, working hard and punctuality.
What’s the best leadership advice you’ve received?
Build your network and seek advice. As a leader, you need smart people around you to help you grow your business. It’s not about personally being the best, but being able to find resources and get help where needed.
How do you see leadership changing in a COVID world?
I think the pandemic has proven the importance of inclusive leadership so that everyone feels supported and valued. It’s also shown the importance of being flexible as a leader. We’ve had to remain adaptable to continue delivering high levels of customer service. This flexibility has also been important when supporting employees as everyone has had individual pressures to deal with during this time. Leaders should continue to embed this flexibility within their organisations moving forward.
They say ‘from every crisis comes opportunity’, what opportunities do you see?
The past year has been challenging, but it has also proven the importance of digital transformation in insurance. When working from home was required, it was much harder for insurers to adjust who had not embedded technology within their operating processes because they did not have data stored in the cloud and it caused communication delays with concerned customers at a time when this communication should have been a priority, which ultimately impacts the level of customer satisfaction. This demonstrates the importance of what we are trying to achieve at Tapoly in driving digitalisation in insurance and making communication between insurers and distribution partners seamless.
What advice would you give to your younger self just starting out in the industry?
Start sooner, don’t be afraid to take (calculated) risks and make sure you raise enough money to get you through the initial seed stage.