Data analytics for good – the next frontier
David González, Head of Big Data and Advanced Analytics, Vodafone Business, on the opportunity to use big data for social good.
In 2018, data visualisation company DOMO predicted that by 2020, 1.7MB of data will be created every second for every person on earth. The New Year is now only one month away and this explosion of data is showing no sign of slowing down. As digitalisation becomes the norm across more industries and IoT adoption continues, even more data will be generated. Industries like healthcare and manufacturing have been turning data into insights that drive improvements to customer service, processes and products. Outside of these use cases, could this data driven approach also be applied to tackle social challenges?
Moving beyond the enterprise
It would be short-sighted to assume that data analytics can only be relevant within the enterprise. Improved connectivity and advances in IoT is creating vast volumes of data. As more people interact with these connected devices, the data generated will increase exponentially to represent every aspect of society. This will enable us to gain a better understanding of how processes work across myriad areas of modern life, granting us the ability to then use those insights to address existing and future problems. Aggregated and anonymised large-scale data has the potential to generate immense positive social impact.
For example, managing the aftermath of natural disasters can consume resources when time is precious. Planning aid in advance is key, and data analytics can be used to inform a plan to assist those in need. Governments and NGOs need to know where the impacted people are, in which direction they are moving and how the environment is changing. Only then can they respond effectively and efficiently to the effects of the disaster.
In a similar way, data analytics can be applied to protect public health by predicting the spread of a pandemic. Accurate predictions allow authorities to put measures in place which mitigate the effects and control the incidence of new cases.
Closer to home
Data can make a difference on a global scale, but what about in urban centres? Today, 55% of the world’s population lives in urban areas. This proportion is expected to increase to 68% by 2050. That’s another 2.5bn people dwelling in urban areas. This increase will place significant demands on infrastructure, retailers, banks, healthcare systems and educational institutions. In addition, preventing crime will also be a top priority. There is the potential for huge social impact, improving the management of cities and the quality of life of their citizens. For example, data collected by law enforcement can improve safety by better predicting crime spots and implementing measures such as improved lighting or CCTV.
Preparing for this scenario begins now, and it starts with understanding the movement of people. Governments and businesses alike can use this information to make significant decisions. In transport, for example, it can inform where to build bridges and footpaths or place electric car charging points.
The success of these initiatives relies on accurate insight into the needs and habits of urban populations. This must start with democratising access to population data intelligence, in a secure and anonymised way that protects the privacy of future citizens.
Keeping data private
The main concern about widespread data collection is data privacy; many high-profile companies have come under scrutiny for their use of customer data. However, it becomes more concerning when it is related to sensitive information, such as individual location or health status. Where will this data be stored and how will it be collected? Who will ultimately be responsible for keeping it safe from malicious actors? How can citizens be assured that their data will be anonymised and only be used for the stated purpose? The answers to these questions will affect the extent of the public’s support. Transparency in communicating with the public will be critical to the success of any data analytics initiatives, even if the purpose is for good.
Working together to keep data safe
Unlocking the full potential of data will require a concerted effort between different organisations. Those who collect the data must work together to ensure the insights are used by the most appropriate organisations who are able to effect change.
Vodafone is part of a wider alliance – the GSMA’s Big Data for Social Good initiative – where mobile operators share insights with NGOs to build an ecosystem that supports timely planning and response. Location intelligence – where location-based insights are used to solve problems and identify new opportunities – plays a role here, in building a safer, more sustainable world.
The increasing digitisation of industries provides the best opportunity for data to be mined for social good, as a positive ‘side effect’ of collection. In addition to making services more efficient, streamlined and personalised, the same data can be used to predict how populations move and react. As urban areas grow, these insights will be critical to informing how the safety and health of citizens will be managed. It is important that the right decisions are made now, regarding data collection and analytics. Only then will we be prepared to tackle the social challenges of the future.
For more information on business topics in the Middle East and Africa, please take a look at the latest edition of Business Chief MEA.
5 minutes with... Janthana Kaenprakhamroy, CEO, Tapoly
Founder and CEO of award-winning insurtech firm Tapoly, Janthana Kaenprakhamroy heads up Europe’s first on-demand insurance platform for the gig economy, winning industry awards, innovating in the digital insurance space, and leading with inclusivity.
Here, Business Chief talks to Janthana about her leadership style and skills.
What do you do, in a nutshell?
I’m founder and CEO of Tapoly, a digital MGA providing a full stack of commercial lines insurance specifically for SMEs and freelancers, as well as a SaaS solution to connect insurers with their distribution partners. We build bespoke, end-to-end platforms encompassing the whole customer journey, but can also integrate our APIs within existing systems. We were proud to win Insurance Provider of the Year at the British Small Business Awards 2018 and receive silver in the Insurtech category at the Efma & Accenture Innovation in Insurance Awards 2019.
How would you describe your leadership style?
I try to be as inclusive a leader as possible. I’m committed to creating space for everyone to shine. Many of the roles at Tapoly are performed by women and I speak at industry events to encourage more people to get involved in insurance/insurtech. Similarly, I always try to maintain a growth mindset. I think it’s important to retain values to support learning and development, like reliability, working hard and punctuality.
What’s the best leadership advice you’ve received?
Build your network and seek advice. As a leader, you need smart people around you to help you grow your business. It’s not about personally being the best, but being able to find resources and get help where needed.
How do you see leadership changing in a COVID world?
I think the pandemic has proven the importance of inclusive leadership so that everyone feels supported and valued. It’s also shown the importance of being flexible as a leader. We’ve had to remain adaptable to continue delivering high levels of customer service. This flexibility has also been important when supporting employees as everyone has had individual pressures to deal with during this time. Leaders should continue to embed this flexibility within their organisations moving forward.
They say ‘from every crisis comes opportunity’, what opportunities do you see?
The past year has been challenging, but it has also proven the importance of digital transformation in insurance. When working from home was required, it was much harder for insurers to adjust who had not embedded technology within their operating processes because they did not have data stored in the cloud and it caused communication delays with concerned customers at a time when this communication should have been a priority, which ultimately impacts the level of customer satisfaction. This demonstrates the importance of what we are trying to achieve at Tapoly in driving digitalisation in insurance and making communication between insurers and distribution partners seamless.
What advice would you give to your younger self just starting out in the industry?
Start sooner, don’t be afraid to take (calculated) risks and make sure you raise enough money to get you through the initial seed stage.