Oct 20, 2020

Emirates signs agreement with Airlink expanding reach in SA

Emirates
Airlink
agreement
South Africa
Georgia Wilson
2 min
Emirates plane
Emirates signs an agreement with Airlink expanding its reach in South Africa...

In an announcement made by Emirates the company has signed an interline agreement with Airlink. The agreement will expand Emirate’ reach in South Africa.

As part of the agreement the two companies will provide customers with enhanced connectivity at its Johannesburg and Cape Town gateways with access to over 25 domestic destinations in South Africa, as well as over 20 regional destinations. 

“Emirates is pleased to partner with Airlink on a new interline agreement that will help us strengthen our presence and give customers more choice, flexibility and enhanced connections across 45 cities in Southern Africa. We are committed to our operations in South Africa, as we continue to look at ways to build our extended network for customers, and help them benefit with diverse travel options,” commented Sir Tim Clark, President Emirates Airline.

The agreement between the two companies will provide customers with unique connections that are currently not offered by other airlines.

In addition the two companies will provide easy single ticket travel and one stop baggage check-ins for those travelling fromJohannesburg and Cape Town to domestic points

“The interline agreement that has gone into effect with Airlink is only the start of further collaboration, and we are looking forward to exploring more opportunities to widen the scope of our partnership in the future,” added Clark.

“We are proud and excited about our new interline commercial agreement with Emirates. We have a deep respect for the airline, its values and its global reach. We are confident that the relationship will deliver enhanced travel options to customers given the designed interconnectivity that will be enabled at OR Tambo International Airport and Cape Town International Airport. Airlink’s offering of connectable destinations includes most key points within Southern Africa such as; Cape Town, Durban, Port Elizabeth, East London, Bloemfontein, Harare, Lusaka, Maputo, Gaborone, Windhoek, amongst many others,” commented Rodger Foster, CEO, Airlink.

Emirates operations in Johannesburg and Cape Town will resume on October 1, and October 8 in Durban. The company has enhanced its safety measures across its entire onboard and on ground touchpoints.

For more information on business topics in Europe, Middle East and Africa please take a look at the latest edition of Business Chief EMEA.

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Image source: Emirates 

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Jun 14, 2021

5 minutes with... Janthana Kaenprakhamroy, CEO, Tapoly

Tapoly
Insurance
Leadership
Digital
Kate Birch
3 min
Heading up Europe’s first on-demand insurance platform for the gig economy, Janthana Kaenprakhamroy is winning awards and leading with diversity

Founder and CEO of award-winning insurtech firm Tapoly, Janthana Kaenprakhamroy heads up Europe’s first on-demand insurance platform for the gig economy, winning industry awards, innovating in the digital insurance space, and leading with inclusivity.

Here, Business Chief talks to Janthana about her leadership style and skills. 

What do you do, in a nutshell?

I’m founder and CEO of Tapoly, a digital MGA providing a full stack of commercial lines insurance specifically for SMEs and freelancers, as well as a SaaS solution to connect insurers with their distribution partners. We build bespoke, end-to-end platforms encompassing the whole customer journey, but can also integrate our APIs within existing systems. We were proud to win Insurance Provider of the Year at the British Small Business Awards 2018 and receive silver in the Insurtech category at the Efma & Accenture Innovation in Insurance Awards 2019.

How would you describe your leadership style?

I try to be as inclusive a leader as possible. I’m committed to creating space for everyone to shine. Many of the roles at Tapoly are performed by women and I speak at industry events to encourage more people to get involved in insurance/insurtech. Similarly, I always try to maintain a growth mindset. I think it’s important to retain values to support learning and development, like reliability, working hard and punctuality.

What’s the best leadership advice you’ve received?

Build your network and seek advice. As a leader, you need smart people around you to help you grow your business. It’s not about personally being the best, but being able to find resources and get help where needed.

How do you see leadership changing in a COVID world?

I think the pandemic has proven the importance of inclusive leadership so that everyone feels supported and valued. It’s also shown the importance of being flexible as a leader. We’ve had to remain adaptable to continue delivering high levels of customer service. This flexibility has also been important when supporting employees as everyone has had individual pressures to deal with during this time. Leaders should continue to embed this flexibility within their organisations moving forward.

They say ‘from every crisis comes opportunity’, what opportunities do you see?

The past year has been challenging, but it has also proven the importance of digital transformation in insurance. When working from home was required, it was much harder for insurers to adjust who had not embedded technology within their operating processes because they did not have data stored in the cloud and it caused communication delays with concerned customers at a time when this communication should have been a priority, which ultimately impacts the level of customer satisfaction. This demonstrates the importance of what we are trying to achieve at Tapoly in driving digitalisation in insurance and making communication between insurers and distribution partners seamless. 

What advice would you give to your younger self just starting out in the industry?

Start sooner, don’t be afraid to take (calculated) risks and make sure you raise enough money to get you through the initial seed stage.

 

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