May 19, 2020

Kenya sees mobile cash payments rise by Sh268bn

Technology
Banking
Mobile
professo
2 min
Kenya sees mobile cash payments rise by Sh268bn

In the first 11 months of 2017, the total combined value of mobile cash transactions rose by Sh267.52bn (US$2.59bn) from the same period of 2016.

According to data released on 11 January by the Central Bank of Kenya (CBK), mobile payments were worth almost Sh3.31trn ($32.1bn).

This is an 8.8% increase from the total value of payments from mobile phones in the previous year.

However, in November of last year mobile cash transfers accounted for Sh61mn less than in October.

The value dropped by 0.02%, from Sh299.02bn ($2.9bn) to Sh298.96bn ($2.9bn).

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Kenya has had a recent rise in popularity with mobile commerce and instantly accessible mobile loans.

According to the Communications Authority of Kenya, between July and September 2017, mobile commerce’s value increased by 60% compared to the same period of earlier year.

During the review period, person-to-person mobile transfers only grew by 14.7% from the previous year.

“E-commerce is actually growing exponentially and person-to-person mobile interactions is also on a rise,” commented Robert Nyamu, Financial Services and Risk Advisory Leader for East Africa at EY.

“The good thing about that, especially on the lower end of the pyramid, is that it is driving poverty alleviation as well because the number of people who would not have dreamt of doing certain types of business have been enabled to do that.” 

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Jun 14, 2021

5 minutes with... Janthana Kaenprakhamroy, CEO, Tapoly

Tapoly
Insurance
Leadership
Digital
Kate Birch
3 min
Heading up Europe’s first on-demand insurance platform for the gig economy, Janthana Kaenprakhamroy is winning awards and leading with diversity

Founder and CEO of award-winning insurtech firm Tapoly, Janthana Kaenprakhamroy heads up Europe’s first on-demand insurance platform for the gig economy, winning industry awards, innovating in the digital insurance space, and leading with inclusivity.

Here, Business Chief talks to Janthana about her leadership style and skills. 

What do you do, in a nutshell?

I’m founder and CEO of Tapoly, a digital MGA providing a full stack of commercial lines insurance specifically for SMEs and freelancers, as well as a SaaS solution to connect insurers with their distribution partners. We build bespoke, end-to-end platforms encompassing the whole customer journey, but can also integrate our APIs within existing systems. We were proud to win Insurance Provider of the Year at the British Small Business Awards 2018 and receive silver in the Insurtech category at the Efma & Accenture Innovation in Insurance Awards 2019.

How would you describe your leadership style?

I try to be as inclusive a leader as possible. I’m committed to creating space for everyone to shine. Many of the roles at Tapoly are performed by women and I speak at industry events to encourage more people to get involved in insurance/insurtech. Similarly, I always try to maintain a growth mindset. I think it’s important to retain values to support learning and development, like reliability, working hard and punctuality.

What’s the best leadership advice you’ve received?

Build your network and seek advice. As a leader, you need smart people around you to help you grow your business. It’s not about personally being the best, but being able to find resources and get help where needed.

How do you see leadership changing in a COVID world?

I think the pandemic has proven the importance of inclusive leadership so that everyone feels supported and valued. It’s also shown the importance of being flexible as a leader. We’ve had to remain adaptable to continue delivering high levels of customer service. This flexibility has also been important when supporting employees as everyone has had individual pressures to deal with during this time. Leaders should continue to embed this flexibility within their organisations moving forward.

They say ‘from every crisis comes opportunity’, what opportunities do you see?

The past year has been challenging, but it has also proven the importance of digital transformation in insurance. When working from home was required, it was much harder for insurers to adjust who had not embedded technology within their operating processes because they did not have data stored in the cloud and it caused communication delays with concerned customers at a time when this communication should have been a priority, which ultimately impacts the level of customer satisfaction. This demonstrates the importance of what we are trying to achieve at Tapoly in driving digitalisation in insurance and making communication between insurers and distribution partners seamless. 

What advice would you give to your younger self just starting out in the industry?

Start sooner, don’t be afraid to take (calculated) risks and make sure you raise enough money to get you through the initial seed stage.

 

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