Maritime hub opens in Durban, South Africa
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In co-operation with Transnet, South Africa’s state-owned infrastructure operator, the German company Liebherr has celebrated the grand opening of the new sales and service centre in Durban, where it seeks to give its African customers the same level of dedicated support that they would typically give to their European customers.
Liebherr Maritime Cranes specialises in cargo handling solutions for ports and offshore industries; it has sales and service companies spread across the globe, delivering critical support to customers.
Transnet has over a century of experience building, developing, and managing South Africa’s infrastructure projects, growing from a freight railway builder in the middle of the 19th century to controlling the country’s ports and pipelines, alongside national rail operations.
Liebherr’s brand new hub will meet the varying needs of mining companies, in particular the specialised infrastructure and competence to ship mineral resources and equipment into neighbouring countries.
The hub contains facilities for the various skillsets required by the cranes industry which includes sales, service, and training, in addition to a significant spare parts inventory. Not only does this hub serve the utilitarian purpose of meeting the needs of international cargo trade, it also provides the local communitie with valuable opportunities. It has two onsite classrooms that can be used to train talent for the international market, as well as the local requirement.
Liebherr Africa’s Maritime Cranes Divisional Manager Henner Rodenwoldt said: “The investment in the new African maritime hub is very important for the maritime industry in southern Africa. It ensures fast and high quality customer service in terms of maintenance, spare parts supply and personnel training,”
5 minutes with... Janthana Kaenprakhamroy, CEO, Tapoly
Founder and CEO of award-winning insurtech firm Tapoly, Janthana Kaenprakhamroy heads up Europe’s first on-demand insurance platform for the gig economy, winning industry awards, innovating in the digital insurance space, and leading with inclusivity.
Here, Business Chief talks to Janthana about her leadership style and skills.
What do you do, in a nutshell?
I’m founder and CEO of Tapoly, a digital MGA providing a full stack of commercial lines insurance specifically for SMEs and freelancers, as well as a SaaS solution to connect insurers with their distribution partners. We build bespoke, end-to-end platforms encompassing the whole customer journey, but can also integrate our APIs within existing systems. We were proud to win Insurance Provider of the Year at the British Small Business Awards 2018 and receive silver in the Insurtech category at the Efma & Accenture Innovation in Insurance Awards 2019.
How would you describe your leadership style?
I try to be as inclusive a leader as possible. I’m committed to creating space for everyone to shine. Many of the roles at Tapoly are performed by women and I speak at industry events to encourage more people to get involved in insurance/insurtech. Similarly, I always try to maintain a growth mindset. I think it’s important to retain values to support learning and development, like reliability, working hard and punctuality.
What’s the best leadership advice you’ve received?
Build your network and seek advice. As a leader, you need smart people around you to help you grow your business. It’s not about personally being the best, but being able to find resources and get help where needed.
How do you see leadership changing in a COVID world?
I think the pandemic has proven the importance of inclusive leadership so that everyone feels supported and valued. It’s also shown the importance of being flexible as a leader. We’ve had to remain adaptable to continue delivering high levels of customer service. This flexibility has also been important when supporting employees as everyone has had individual pressures to deal with during this time. Leaders should continue to embed this flexibility within their organisations moving forward.
They say ‘from every crisis comes opportunity’, what opportunities do you see?
The past year has been challenging, but it has also proven the importance of digital transformation in insurance. When working from home was required, it was much harder for insurers to adjust who had not embedded technology within their operating processes because they did not have data stored in the cloud and it caused communication delays with concerned customers at a time when this communication should have been a priority, which ultimately impacts the level of customer satisfaction. This demonstrates the importance of what we are trying to achieve at Tapoly in driving digitalisation in insurance and making communication between insurers and distribution partners seamless.
What advice would you give to your younger self just starting out in the industry?
Start sooner, don’t be afraid to take (calculated) risks and make sure you raise enough money to get you through the initial seed stage.