MTN makes it onto World Champions list
MTN Group has been named as the only South African company on the World Champions list. The list, compiled by analysts from American multinational financial services company, Citi Group, names global companies dominating their respective industries.
Companies on the list must have a market value in excess of R30bn, be in the top three in terms of market share in their segment, and have global reach as well as a lasting sustainable business model.
MTN Group President and Chief Executive Officer, Sifiso Dabengwa, said: “Being named on the World Champions list is exciting and humbling, especially as MTN commemorates its 20th anniversary this year. This global recognition signifies that we continue to play a vital role in our industry.”
MTN has been listed alongside iconic global companies including Apple, Google, Facebook and Microsoft.
On why MTN has been chosen as one of the World Champions, the list states the company operates in 21 countries, is the number one player in 15 of its markets and number two in the rest.
Dabengwa said MTN is a pioneering company, and continues to look at ways to enhance shareholder value and transform the lives of its customers through technology. He attributes this as being a key reason for the company’s success thus far.
From a single licence in South Africa awarded in 1994, MTN has invested hundreds of billions of rand in state-of-the-art networks and licences to now connect more than 200 million people in 22 countries across Africa and the Middle East.
From basic voice calls and messaging services, MTN has broadened its offering to include numerous innovative communication, content and entertainment services.
5 minutes with... Janthana Kaenprakhamroy, CEO, Tapoly
Founder and CEO of award-winning insurtech firm Tapoly, Janthana Kaenprakhamroy heads up Europe’s first on-demand insurance platform for the gig economy, winning industry awards, innovating in the digital insurance space, and leading with inclusivity.
Here, Business Chief talks to Janthana about her leadership style and skills.
What do you do, in a nutshell?
I’m founder and CEO of Tapoly, a digital MGA providing a full stack of commercial lines insurance specifically for SMEs and freelancers, as well as a SaaS solution to connect insurers with their distribution partners. We build bespoke, end-to-end platforms encompassing the whole customer journey, but can also integrate our APIs within existing systems. We were proud to win Insurance Provider of the Year at the British Small Business Awards 2018 and receive silver in the Insurtech category at the Efma & Accenture Innovation in Insurance Awards 2019.
How would you describe your leadership style?
I try to be as inclusive a leader as possible. I’m committed to creating space for everyone to shine. Many of the roles at Tapoly are performed by women and I speak at industry events to encourage more people to get involved in insurance/insurtech. Similarly, I always try to maintain a growth mindset. I think it’s important to retain values to support learning and development, like reliability, working hard and punctuality.
What’s the best leadership advice you’ve received?
Build your network and seek advice. As a leader, you need smart people around you to help you grow your business. It’s not about personally being the best, but being able to find resources and get help where needed.
How do you see leadership changing in a COVID world?
I think the pandemic has proven the importance of inclusive leadership so that everyone feels supported and valued. It’s also shown the importance of being flexible as a leader. We’ve had to remain adaptable to continue delivering high levels of customer service. This flexibility has also been important when supporting employees as everyone has had individual pressures to deal with during this time. Leaders should continue to embed this flexibility within their organisations moving forward.
They say ‘from every crisis comes opportunity’, what opportunities do you see?
The past year has been challenging, but it has also proven the importance of digital transformation in insurance. When working from home was required, it was much harder for insurers to adjust who had not embedded technology within their operating processes because they did not have data stored in the cloud and it caused communication delays with concerned customers at a time when this communication should have been a priority, which ultimately impacts the level of customer satisfaction. This demonstrates the importance of what we are trying to achieve at Tapoly in driving digitalisation in insurance and making communication between insurers and distribution partners seamless.
What advice would you give to your younger self just starting out in the industry?
Start sooner, don’t be afraid to take (calculated) risks and make sure you raise enough money to get you through the initial seed stage.