Quality Control Centre in Nairobi launched by IOM
To support and strengthen IOM’s humanitarian operations in the East and Horn of Africa region IOM have launched a Quality Control Centre in Nairobi.
Established in 1951, IOM is a leading inter-governmental organisation for migration and works with governmental, intergovernmental and non-governmental partners to provide services and advice.
The new IOM Quality Control Centre will be its fourth opened in the past year alongside Manila, Gaziantep and Juba. At the same time IOM with support from International Committee of the Red Cross (ICRC) held training for 10 staff as part of continuous capacity building of IOM field missions which include providing the right tools and practical skills on Quality Control, learning from challenges and good practices, and creating opportunities for continuous improvement.
The procurement and delivery of emergency supplies through Core Pipelines allows humanitarian agencies and partners to reach crisis-affected populations with life-saving water, sanitation and hygiene (WASH) and shelter/non-food items (S/NFIs).
IOM’s Global Quality Control Officer, Joy Navarra-Valdez has spoken on the launch, “IOM is committed to deliver goods and services that are relevant, timely and of quality to address the needs of all migrants. The organisation is increasing its capacity, both systems and human resource, to ensure that mechanisms are in place towards functional Quality Control and Quality Assurance processes,” Joy Navarra-Valdez also added “Mainstreaming quality is one pathway of fulfilling our accountability to our beneficiaries as we address their needs, ensuring their safety and well-being, and that our partners and donors will know that we are putting great emphasis on these.”
IOM stockpiles core items such as plastic sheets, blankets, buckets, kitchen sets, mosquito nets, bladder tanks and onion tanks. Other items stocked by IOM include latrine slabs, jerry cans, ropes, non-food item bags, sleeping mats, multipurpose tents and rub halls.
Since 2015 Eighteen missions have been supported by the project.
5 minutes with... Janthana Kaenprakhamroy, CEO, Tapoly
Founder and CEO of award-winning insurtech firm Tapoly, Janthana Kaenprakhamroy heads up Europe’s first on-demand insurance platform for the gig economy, winning industry awards, innovating in the digital insurance space, and leading with inclusivity.
Here, Business Chief talks to Janthana about her leadership style and skills.
What do you do, in a nutshell?
I’m founder and CEO of Tapoly, a digital MGA providing a full stack of commercial lines insurance specifically for SMEs and freelancers, as well as a SaaS solution to connect insurers with their distribution partners. We build bespoke, end-to-end platforms encompassing the whole customer journey, but can also integrate our APIs within existing systems. We were proud to win Insurance Provider of the Year at the British Small Business Awards 2018 and receive silver in the Insurtech category at the Efma & Accenture Innovation in Insurance Awards 2019.
How would you describe your leadership style?
I try to be as inclusive a leader as possible. I’m committed to creating space for everyone to shine. Many of the roles at Tapoly are performed by women and I speak at industry events to encourage more people to get involved in insurance/insurtech. Similarly, I always try to maintain a growth mindset. I think it’s important to retain values to support learning and development, like reliability, working hard and punctuality.
What’s the best leadership advice you’ve received?
Build your network and seek advice. As a leader, you need smart people around you to help you grow your business. It’s not about personally being the best, but being able to find resources and get help where needed.
How do you see leadership changing in a COVID world?
I think the pandemic has proven the importance of inclusive leadership so that everyone feels supported and valued. It’s also shown the importance of being flexible as a leader. We’ve had to remain adaptable to continue delivering high levels of customer service. This flexibility has also been important when supporting employees as everyone has had individual pressures to deal with during this time. Leaders should continue to embed this flexibility within their organisations moving forward.
They say ‘from every crisis comes opportunity’, what opportunities do you see?
The past year has been challenging, but it has also proven the importance of digital transformation in insurance. When working from home was required, it was much harder for insurers to adjust who had not embedded technology within their operating processes because they did not have data stored in the cloud and it caused communication delays with concerned customers at a time when this communication should have been a priority, which ultimately impacts the level of customer satisfaction. This demonstrates the importance of what we are trying to achieve at Tapoly in driving digitalisation in insurance and making communication between insurers and distribution partners seamless.
What advice would you give to your younger self just starting out in the industry?
Start sooner, don’t be afraid to take (calculated) risks and make sure you raise enough money to get you through the initial seed stage.