May 19, 2020

SAPICS: 2015's top African Supply Chain event

South Africa
African infrastructure
Supply Chain Management
SAPICS
mahlokoane percy ngwato
2 min
SAPICS: 2015's top African Supply Chain event

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This year’s South African Production and Inventory Control Society (SAPICS) conference will be focusing on ‘The Pulse of Africa's Supply Chains' as a main topic, alongside many other key issues unique to the African supply chain. The event will take place between the 31st of May and the 2nd of June at Sun City in South Africa.

Doing business in South Africa can prove to be a mixed experience for a supply chain manager. On one hand, the country has some of the most developed infrastructure on the continent, not to mention a more mature, sophisticated market. However, South African infrastructure still does not compare to that in the West; the country is also facing long term energy problems. These problems obviously become all the more pressing when operating in less affluent African countries.

Beverley Kujawa-Waugh and Professor Hannie Badenhorst-Weiss (Lecturers in Supply Chain Management at the University of South Africa) will be conducting an interactive workshop which will provide stakeholders in African supply chains with an unrivalled networking and knowledge exchange opportunity.

In the run up to the conference, Wayne Whiffler, EY's Executive Director who is also responsible for Supply Chain, said: "Upon entering African markets, the complexities in the supply chain increase exponentially. The surge in cross-border flows, local regulations, tax implications, and the lack of infrastructure all add to the challenge of growth in developing markets."

It is therefore becoming clear that Africa certainly doesn’t lack demand and as key economies such as Nigeria and South Africa continue to diversify consumers are wanting the best technology from the West. Investment must clearly be directed at developing infrastructure capacity, but also on training the skilled supply chain workers of the future.  

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Jun 14, 2021

5 minutes with... Janthana Kaenprakhamroy, CEO, Tapoly

Tapoly
Insurance
Leadership
Digital
Kate Birch
3 min
Heading up Europe’s first on-demand insurance platform for the gig economy, Janthana Kaenprakhamroy is winning awards and leading with diversity

Founder and CEO of award-winning insurtech firm Tapoly, Janthana Kaenprakhamroy heads up Europe’s first on-demand insurance platform for the gig economy, winning industry awards, innovating in the digital insurance space, and leading with inclusivity.

Here, Business Chief talks to Janthana about her leadership style and skills. 

What do you do, in a nutshell?

I’m founder and CEO of Tapoly, a digital MGA providing a full stack of commercial lines insurance specifically for SMEs and freelancers, as well as a SaaS solution to connect insurers with their distribution partners. We build bespoke, end-to-end platforms encompassing the whole customer journey, but can also integrate our APIs within existing systems. We were proud to win Insurance Provider of the Year at the British Small Business Awards 2018 and receive silver in the Insurtech category at the Efma & Accenture Innovation in Insurance Awards 2019.

How would you describe your leadership style?

I try to be as inclusive a leader as possible. I’m committed to creating space for everyone to shine. Many of the roles at Tapoly are performed by women and I speak at industry events to encourage more people to get involved in insurance/insurtech. Similarly, I always try to maintain a growth mindset. I think it’s important to retain values to support learning and development, like reliability, working hard and punctuality.

What’s the best leadership advice you’ve received?

Build your network and seek advice. As a leader, you need smart people around you to help you grow your business. It’s not about personally being the best, but being able to find resources and get help where needed.

How do you see leadership changing in a COVID world?

I think the pandemic has proven the importance of inclusive leadership so that everyone feels supported and valued. It’s also shown the importance of being flexible as a leader. We’ve had to remain adaptable to continue delivering high levels of customer service. This flexibility has also been important when supporting employees as everyone has had individual pressures to deal with during this time. Leaders should continue to embed this flexibility within their organisations moving forward.

They say ‘from every crisis comes opportunity’, what opportunities do you see?

The past year has been challenging, but it has also proven the importance of digital transformation in insurance. When working from home was required, it was much harder for insurers to adjust who had not embedded technology within their operating processes because they did not have data stored in the cloud and it caused communication delays with concerned customers at a time when this communication should have been a priority, which ultimately impacts the level of customer satisfaction. This demonstrates the importance of what we are trying to achieve at Tapoly in driving digitalisation in insurance and making communication between insurers and distribution partners seamless. 

What advice would you give to your younger self just starting out in the industry?

Start sooner, don’t be afraid to take (calculated) risks and make sure you raise enough money to get you through the initial seed stage.

 

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