Siemens Healthineers and MFT: improving patient outcomes
MFT, one of the largest hospital trusts in the UK, has signed a 15-year deal with Siemens Healthineers that will see them upgrading and maintaining all the trust's imaging equipment. Nancy West, Head of Enterprise Services at Siemens Healthineers in Great Britain and Ireland, explains that they’ll be supporting the Trust in delivering best in-class clinical outcomes and safety, in an environment that will help to enhance patients’ experience as well as improve staff satisfaction.
"At the core of partnership is the provision of access to innovative technologies. Over the next 15 years, we'll support the imaging team with a technology-refresh programme, and we'll manage all of the imaging equipment which will help them solve that continual challenge of how to keep pace with innovations that transform care delivery” West says.
This will include around 350 installations, covering the selection of equipment, comprehensive training, and world class maintenance support through Siemens Healthineers' onsite team.
"Working together, we'll be embracing the opportunity to change and improve care delivery to help improve the health and lives of many people across the area" West says. "The Value Partnership will see us really very deeply engaged with the team to improve patient pathways from referral right through to reporting, helping to improve diagnostic wait times, which is really important when we consider the impact that COVID has had on cancer and elective operation wait times"
Catherine Walsh, Divisional Director of Imaging for MFT, says: "In terms of innovation in pathways we absolutely want to work with Siemens Healthineers to provide for patients in response to the local health care plan, making sure that we've got equity of access for patients, and that we've got parity of services across all the sites."
"We are very excited to have this partnership in place. We've been working on it for a number of years and to see it come to fruition is absolutely wonderful. All our staff are awaiting the go live date - it just consolidates all the effort we put into developing the contract over the last few years. We don't see it as a transaction, it's a relationship that can only go from strength to strength.”
West emphasises that they work in an environment that is continuously changing. "Our goal is to continually support the trust in this environment, working right alongside them to support them through the challenges of delivering healthcare. At Siemens Healthineers we talk a lot about how change creates opportunity.”
"Healthcare has really reached something of a turning point in this country. As an organisation, we're excited about that future - and with these kinds of new partnership models, we're absolutely ready to play our part."
5 minutes with... Janthana Kaenprakhamroy, CEO, Tapoly
Founder and CEO of award-winning insurtech firm Tapoly, Janthana Kaenprakhamroy heads up Europe’s first on-demand insurance platform for the gig economy, winning industry awards, innovating in the digital insurance space, and leading with inclusivity.
Here, Business Chief talks to Janthana about her leadership style and skills.
What do you do, in a nutshell?
I’m founder and CEO of Tapoly, a digital MGA providing a full stack of commercial lines insurance specifically for SMEs and freelancers, as well as a SaaS solution to connect insurers with their distribution partners. We build bespoke, end-to-end platforms encompassing the whole customer journey, but can also integrate our APIs within existing systems. We were proud to win Insurance Provider of the Year at the British Small Business Awards 2018 and receive silver in the Insurtech category at the Efma & Accenture Innovation in Insurance Awards 2019.
How would you describe your leadership style?
I try to be as inclusive a leader as possible. I’m committed to creating space for everyone to shine. Many of the roles at Tapoly are performed by women and I speak at industry events to encourage more people to get involved in insurance/insurtech. Similarly, I always try to maintain a growth mindset. I think it’s important to retain values to support learning and development, like reliability, working hard and punctuality.
What’s the best leadership advice you’ve received?
Build your network and seek advice. As a leader, you need smart people around you to help you grow your business. It’s not about personally being the best, but being able to find resources and get help where needed.
How do you see leadership changing in a COVID world?
I think the pandemic has proven the importance of inclusive leadership so that everyone feels supported and valued. It’s also shown the importance of being flexible as a leader. We’ve had to remain adaptable to continue delivering high levels of customer service. This flexibility has also been important when supporting employees as everyone has had individual pressures to deal with during this time. Leaders should continue to embed this flexibility within their organisations moving forward.
They say ‘from every crisis comes opportunity’, what opportunities do you see?
The past year has been challenging, but it has also proven the importance of digital transformation in insurance. When working from home was required, it was much harder for insurers to adjust who had not embedded technology within their operating processes because they did not have data stored in the cloud and it caused communication delays with concerned customers at a time when this communication should have been a priority, which ultimately impacts the level of customer satisfaction. This demonstrates the importance of what we are trying to achieve at Tapoly in driving digitalisation in insurance and making communication between insurers and distribution partners seamless.
What advice would you give to your younger self just starting out in the industry?
Start sooner, don’t be afraid to take (calculated) risks and make sure you raise enough money to get you through the initial seed stage.