T-Systems to deliver its Healthcare solution to Busamed
Busamed, chaired by Dr Diliza Mji, a pioneer in revolutionary healthcare, has been issued with four licenses to build hospitals in Gauteng, the Free State, Kwa-Zulu Natal (KZN) and Cape Town.
These hospitals will provide best-in-class services and healthcare, supported by T-Systems’ IT solution which will provide a core information and communication technology (ICT) platform to enable Mji’s vision of bringing digitalised healthcare to hospitals in South Africa.
T-Systems’ healthcare solution based on SAP will provide Busamed with a central solution to manage all four hospital sites including the capabilities to share patient information and services through an Electronic Healthcare Record.
This will deliver a number of benefits, including ease of group operations, standardised processes, and improved visibility into the daily running of each hospital.
Collin Govender, Vice President Systems Integration at T-Systems in South Africa, said: This healthcare approach reduces complexity and allows Busamed to focus on their core business while we take care of the ICT enabling platform.
“From the outset, Busamed will run on a trusted solution that has been proven to deliver sustainable and increased value to our private healthcare customers, knowing that T-Systems is committed to service through strategic partnerships and long term customer relationships.”
T-Systems’ solution for Busamed comprises SAP services as Enterprise Resource Planning (ERP) application including financials, controlling, logistics and human resources management functionality and T-Systems’ special industry solution for healthcare (IS-H) which enables patient management and patient administration.
The contract also includes end-to-end services from implementation to go-live support and private hosting on T-Systems’ dynamic services platform, which centralises services and standardises SAP operations for improved efficiency and quality.
Busamed will also be implementing T-Systems’ i.s.h.med module, based on SAP technology platform, which combines clinical information with patient information, giving healthcare provider a comprehensive 360˚ view of a patient.
This allows immediate access to critical information that will increase value to the patient and ultimately, improve the quality of healthcare services delivered by Busamed.
T-Systems in South Africa has demonstrated its ability in the healthcare sector with previous successful implementations in the private healthcare sector, and has a dedicated focus on modernisation and innovation, having participated in some capacity in at least 29 percent of all the private hospitals in South Africa today.
Construction on the hospitals has begun and the first project for T-Systems is scheduled to begin eight months prior to the opening of the first hospital.
5 minutes with... Janthana Kaenprakhamroy, CEO, Tapoly
Founder and CEO of award-winning insurtech firm Tapoly, Janthana Kaenprakhamroy heads up Europe’s first on-demand insurance platform for the gig economy, winning industry awards, innovating in the digital insurance space, and leading with inclusivity.
Here, Business Chief talks to Janthana about her leadership style and skills.
What do you do, in a nutshell?
I’m founder and CEO of Tapoly, a digital MGA providing a full stack of commercial lines insurance specifically for SMEs and freelancers, as well as a SaaS solution to connect insurers with their distribution partners. We build bespoke, end-to-end platforms encompassing the whole customer journey, but can also integrate our APIs within existing systems. We were proud to win Insurance Provider of the Year at the British Small Business Awards 2018 and receive silver in the Insurtech category at the Efma & Accenture Innovation in Insurance Awards 2019.
How would you describe your leadership style?
I try to be as inclusive a leader as possible. I’m committed to creating space for everyone to shine. Many of the roles at Tapoly are performed by women and I speak at industry events to encourage more people to get involved in insurance/insurtech. Similarly, I always try to maintain a growth mindset. I think it’s important to retain values to support learning and development, like reliability, working hard and punctuality.
What’s the best leadership advice you’ve received?
Build your network and seek advice. As a leader, you need smart people around you to help you grow your business. It’s not about personally being the best, but being able to find resources and get help where needed.
How do you see leadership changing in a COVID world?
I think the pandemic has proven the importance of inclusive leadership so that everyone feels supported and valued. It’s also shown the importance of being flexible as a leader. We’ve had to remain adaptable to continue delivering high levels of customer service. This flexibility has also been important when supporting employees as everyone has had individual pressures to deal with during this time. Leaders should continue to embed this flexibility within their organisations moving forward.
They say ‘from every crisis comes opportunity’, what opportunities do you see?
The past year has been challenging, but it has also proven the importance of digital transformation in insurance. When working from home was required, it was much harder for insurers to adjust who had not embedded technology within their operating processes because they did not have data stored in the cloud and it caused communication delays with concerned customers at a time when this communication should have been a priority, which ultimately impacts the level of customer satisfaction. This demonstrates the importance of what we are trying to achieve at Tapoly in driving digitalisation in insurance and making communication between insurers and distribution partners seamless.
What advice would you give to your younger self just starting out in the industry?
Start sooner, don’t be afraid to take (calculated) risks and make sure you raise enough money to get you through the initial seed stage.