WNS South Africa recognised at the 2013 BPeSA BPO Awards
WNS Global Services South Africa (formerly Fusion Outsourcing) received multiple awards at the 2013 Regional BPeSA Business Process Outsourcing (BPO) awards gala held at the Cape Town Stadium last weekend.
As an organisation, WNS SA walked away with the coveted Job Creation, Community Spirit and Skills Development awards. At an individual level, it won Best Manager and Best Team Leader of the Year.
Commenting on the recognition, Keshav Murugesh, Group Chief Executive Officer, WNS Global Services, said: “We are excited about receiving the BPeSA awards for demonstrating continued enthusiasm and perseverance in providing world-class BPO services, including customer service.
“I am equally glad to see that our focus on building communities with our corporate social responsibility initiatives has been recognised and applauded. We look forward to many more such milestones in South Africa.”
Johann Kunz, WNS South Africa’s Managing Director, said: “I’m very pleased with our performance at this year’s BPeSA awards, particularly as the industry today is characterised by healthy competition from serious market contenders.
“Congratulations to all the winners, it is always great to see recognition at this level for a job done well” said Kunz. “The WNS team represents the best skills that the South African BPO industry has to offer and I’m pleased to see them get the exposure that they deserve.
“On the whole, the awards recognise the South African BPO industry’s ability to deliver world-class services to multinationals at competitive rates without sacrificing the customer journey.”
WNS SA is among the most prominent BPO players in the South African market providing services to multiple domestic and international clients.
BPeSA (Business Process enabling South Africa) Western Cape is the official Trade and Investment body for the BPO and contact centre industry in the Western Cape.
The awards represent industry recognition for excellence in BPO with categories for best outsourced contact centre, job creation, community spirit, skills development, manager of the year, supervisor/team leader of the year, agent of the year, support service individual of the year, and best video of the year.
5 minutes with... Janthana Kaenprakhamroy, CEO, Tapoly
Founder and CEO of award-winning insurtech firm Tapoly, Janthana Kaenprakhamroy heads up Europe’s first on-demand insurance platform for the gig economy, winning industry awards, innovating in the digital insurance space, and leading with inclusivity.
Here, Business Chief talks to Janthana about her leadership style and skills.
What do you do, in a nutshell?
I’m founder and CEO of Tapoly, a digital MGA providing a full stack of commercial lines insurance specifically for SMEs and freelancers, as well as a SaaS solution to connect insurers with their distribution partners. We build bespoke, end-to-end platforms encompassing the whole customer journey, but can also integrate our APIs within existing systems. We were proud to win Insurance Provider of the Year at the British Small Business Awards 2018 and receive silver in the Insurtech category at the Efma & Accenture Innovation in Insurance Awards 2019.
How would you describe your leadership style?
I try to be as inclusive a leader as possible. I’m committed to creating space for everyone to shine. Many of the roles at Tapoly are performed by women and I speak at industry events to encourage more people to get involved in insurance/insurtech. Similarly, I always try to maintain a growth mindset. I think it’s important to retain values to support learning and development, like reliability, working hard and punctuality.
What’s the best leadership advice you’ve received?
Build your network and seek advice. As a leader, you need smart people around you to help you grow your business. It’s not about personally being the best, but being able to find resources and get help where needed.
How do you see leadership changing in a COVID world?
I think the pandemic has proven the importance of inclusive leadership so that everyone feels supported and valued. It’s also shown the importance of being flexible as a leader. We’ve had to remain adaptable to continue delivering high levels of customer service. This flexibility has also been important when supporting employees as everyone has had individual pressures to deal with during this time. Leaders should continue to embed this flexibility within their organisations moving forward.
They say ‘from every crisis comes opportunity’, what opportunities do you see?
The past year has been challenging, but it has also proven the importance of digital transformation in insurance. When working from home was required, it was much harder for insurers to adjust who had not embedded technology within their operating processes because they did not have data stored in the cloud and it caused communication delays with concerned customers at a time when this communication should have been a priority, which ultimately impacts the level of customer satisfaction. This demonstrates the importance of what we are trying to achieve at Tapoly in driving digitalisation in insurance and making communication between insurers and distribution partners seamless.
What advice would you give to your younger self just starting out in the industry?
Start sooner, don’t be afraid to take (calculated) risks and make sure you raise enough money to get you through the initial seed stage.