Aug 17, 2020

DEWA harnessing 3D printing for productivity and efficiency

Technology
Innovation
3D Printing
Georgia Wilson
3 min
DEWA research building
DEWA drives productivity and operational efficiency with 3D printing solutions...

In a recent announcement made by the Dubai Electricity and Water Authority (DEWA), the organisation - via its research and development centre - has developed advanced infrastructure and specialist software for 3D printing.

DEWA has reported that it is the first organisation - in the GCC - to deploy Markforged Metalx 3D printing based on wire/filament. The highly accurate technology deployed by the company, reduces time and cost, as well as improves efficiency and productivity, and drives innovation.

“The 3D printing programme at DEWA has been selected as one of the Dubai 10X initiative projects. The initiative was launched by His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, which mandates the Government of Dubai to be a global leader that is 10 years ahead of all other cities. The programme also supports the Dubai 3D Printing Strategy, which is a unique global initiative to use technology for the service of humanity and promote the status of the UAE and Dubai as a global hub for 3D printing technology, by 2030. Our use of the latest Fourth Industrial Revolution technologies and world-class standards aligns with our continuous efforts to improve efficiency in the production, transmission and distribution of energy and water, develop future services and projects that enhance DEWA’s position as one of the best utilities in the world, and enhance Dubai’s leading position globally,” commented HE Saeed Mohammed Al Tayer, MD & CEO of DEWA.

DEWA uses 3D printing technology to produce prototypes and spare parts for its generation, transmission, and distribution divisions, as well as supporting the digitisation of its inventory.

The development of its 3D printing solutions took place at its research and development Centre at the Mohammed bin Rashid Al Maktoum Solar Park. The park also provides technical solutions, training, knowledge sharing, mechanical testing, techno-economic analysis, and research and development in additive manufacturing. The Centre also includes DEWA’s Robotics & Drone laboratory, the first building in the UAE to be fully printed onsite. 

“We work on innovating and developing new 3D printing facilities across DEWA’s divisions and draft quality procedure protocols. DEWA’s R&D Centre supports 3D printing of components that can endure high temperatures and harsh weather conditions. It includes the latest 3D printing technologies, such as reinforced plastic printers using a mixture of carbon fibre or fibreglass; CYBE printers; and Markforged Metalx metal printers. The Centre strengthens DEWA staff’s capabilities in 3D printing, through workshops and training sessions. Besides, it develops the experiences of its engineers and researchers and consolidates their knowledge of additive manufacturing, which supports national capabilities. The number of Emirati researchers at the Centre has reached 70%, including 40 male and female researchers. 20 of whom are PhD and master’s degree holders,” concluded Al Tayer.

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Image source: DEWA

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May 28, 2021

Automation of repetitive tasks leads to higher value work

Automation
UiPath
technology
repetitivetasks
Kate Birch
4 min
As a new report reveals most office workers are crushed by repetitive tasks, we talk the value of automation with UiPath’s MD of Northern Europe, Gavin Mee

Two-thirds of global office workers feel they are constantly doing the same tasks over and over again. That’s according to a new study (2021 Office Worker Survey) from automation software company UiPath.

Whether emailing, inputting data, or scheduling calls and meetings, the majority of those surveyed said they waste on average four and a half hours a week on time-consuming tasks that they think could be automated.

Not only is the undertaking of such repetitious and mundane tasks a waste of time for employees, and therefore for businesses, but it can also have a negative impact on employees’ motivation and productivity. And the research backs this up with more than half (58%) of those surveyed saying that undertaking such repetitive tasks doesn’t allow them to be as creative as they’d like to be.

When repetitive, unrewarding tasks are handled by people, it takes time and this can cause delays and reduce both employee and customer satisfaction,” Gavin Mee, Managing Director of UiPath Northern Europe tells Business Chief. “Repetitive tasks can also be tedious, which often leads to stress and an increased likelihood to leave a job.”

And these tasks exist at all levels within an organisation, right up to executive level, where there are “small daily tasks that can be automated, such as scheduling, logging onto systems and creating reports”, adds Mee.

Automation can free employees to focus on higher value work

By automating some or all of these repetitive tasks, employees at whatever level of the organisation are freed up to focus on meaningful work that is creative, collaborative and strategic, something that will not only help them feel more engaged, but also benefit the organisation.

“Automation can free people to do more engaging, rewarding and higher value work,” says Mee, highlighting that 68% of global workers believe automation will make them more productive and 60% of executives agree that automation will enable people to focus on more strategic work. “Importantly, 57% of executives also say that automation increases employee engagement, all important factors to achieving business objectives.”

These aren’t the only benefits, however. One of the problems with employees doing some of these repetitive tasks manually is that “people are fallible and make mistakes”, says Mee, whereas automation boosts accuracy and reduces manual errors by 57%, according to Forrester Research. Compliance is also improved, according to 92% of global organisations.

Repetitive tasks that can be automated

Any repetitive process can be automated, Mee explains, from paying invoices to dealing with enquiries, or authorising documents and managing insurance claims. “The process will vary from business to business, but office workers have identified and created software robots to assist with thousands of common tasks they want automated.”

These include inputting data or creating data sets, a time-consuming task that 59% of those surveyed globally said was the task they would most like to automate, with scheduling of calls and meetings (57%) and sending template or reminder emails (60%) also top of the automation list. Far fewer believed, however, that tasks such as liaising with their team or customers could be automated, illustrating the higher value of such tasks.

“By employing software robots to undertake such tasks, they can be handled much more quickly,” adds Mee pointing to OTP Bank Romania, which during the pandemic used an automation to process requests to postpone bank loan instalments. “This reduced the processing time of a single request from 10 minutes to 20 seconds, allowing the bank to cope with a 125% increase in the number of calls received by call centre agents.”

Mee says: “Automation accelerates digital transformation, according to 63% of global executives. It also drives major cost savings and improves business metrics, and because software robots can ramp-up quickly to meet spikes in demand, it improves resilience.

Five business areas that can be automated

Mee outlines five business areas where automation can really make a difference.

  1. Contact centres Whether a customer seeks help online, in-store or with an agent, the entire customer service journey can be automated – from initial interaction to reaching a satisfying outcome
  2. Finance and accounting Automation enables firms to manage tasks such as invoice processing, ensuring accuracy and preventing mistakes
  3. Human resources Automations can be used across the HR team to manage things like payroll, assessing job candidates, and on-boarding
  4. IT IT teams are often swamped in daily activity like on-boarding or off-boarding employees. Deploying virtual machines, provisioning, configuring, and maintaining infrastructure. These tasks are ideal for automation
  5. Legal There are many important administrative tasks undertaken by legal teams that can be automated. Often, legal professionals are creating their own robots to help them manage this work. In legal and compliance processes, that means attorneys and paralegals can respond more quickly to increasing demands from clients and internal stakeholders. Robots don’t store data, and the data they use is encrypted in transit and at rest, which improves risk profiling and compliance.

“To embark on an automation journey, organisations need to create a Centre of Excellence in which technical expertise is fostered,” explains Mee. “This group of experts can begin automating processes quickly to show return on investment and gain buy-in. This effort leads to greater interest from within the organisation, which often kick-starts a strategic focus on embedding automation.”

 

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