May 19, 2020

ForgetMeNot Africa launches Zimbabwean app competition

African Business Review
ForgetMeNot Africa
Econet
JumpStart
Bizclik Editor
3 min
 ForgetMeNot Africa launches Zimbabwean app competition

Budding Zimbabwean app developers will see their unique ideas for SMS-based mobile applications launched to more than three quarters of the country’s 7.7 million mobile subscribers.

A new app competition launching next week at a JumpStart Community meeting at the Harare Club will enable winning developers to earn revenue from their apps, which will be launched across Econet Wireless Zimbabwe’s network of 6 million subscribers.

The ForgetMeNot Africa eTXT Apps Challenge – in partnership with developer community Jumpstart, leading Zimbabwean weblog TechZim and mobile operator Econet – encourages developers to create new apps and games that are particularly attractive to Zimbabwean mobile users.

Using ForgetMeNot Africa’s unique Optimiser Platform – which currently supports internet-free Facebook, email and online chat via Econet’s eTXT service – entrants can develop apps that reach user1s of all handsets via two-way SMS, from first generation mobile phones to the latest smartphone. Developers can use any programming language for their entry.

Winning entrants will win up to three iPads along with $2,000 seed capital to develop their ideas and, if successful, their apps will be launched to Econet’s 6 million mobile subscribers, from which they will receive an ongoing revenue share.

To submit their ideas developers must first become members of the Jumpstart community, then register on the ForgetMeNot Africa Developers’ Platform. Once developers have created their app they can submit it onto the Econet eTXT Platform.

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After an initial development period, the best app ideas will be shortlisted and developers will attend a Test Drive Final in May, where they will receive mentoring from ForgetMeNot Africa experts to fine tune their ideas. They will then present a business plan and code for their app to a panel of judges, who will choose the winners.

The launch of the competition follows the success of ForgetMeNot Africa’s Kipokezi Apps Challenge in Kenya. This inspired developers to submit unique app ideas for Kenyan mobile users, including a traffic information app, a treasure hunt game and an app that provided football fans the latest information on the Kenyan Premier League.

Jeremy George, Chief Operating Officer at ForgetMeNot Africa, said: “Our recent Apps Challenge in Kenya was a huge success with some truly unique and innovative ideas submitted. Zimbabwe also has a wealth of developer talent and we want to give them the same opportunity to earn revenue from their ideas. We are giving developers the chance to bring their ideas for unique apps or games that are useful, fun and highly relevant to Zimbabwean mobile users.”

ForgetMeNot Africa’s technology is already available to Econet’s entire subscriber base through its eTXT service, which launched in April 2011. This launch more than doubled access to internet messaging in Zimbabwe. Previously only one in eight

Zimbabweans (1.4 million people) had access to the internet, but the launch of eTXT provided all Econet subscribers with access to Facebook, email and online chat on even the most basic mobile handsets.

The competition will be launched at the JumpStart Community event at the Harare Club on Tuesday, March 27. ForgetMeNot Africa founder John Carroll will speak at the event, and will be running workshops to assist developers the next day.

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May 28, 2021

Automation of repetitive tasks leads to higher value work

Automation
UiPath
technology
repetitivetasks
Kate Birch
4 min
As a new report reveals most office workers are crushed by repetitive tasks, we talk the value of automation with UiPath’s MD of Northern Europe, Gavin Mee

Two-thirds of global office workers feel they are constantly doing the same tasks over and over again. That’s according to a new study (2021 Office Worker Survey) from automation software company UiPath.

Whether emailing, inputting data, or scheduling calls and meetings, the majority of those surveyed said they waste on average four and a half hours a week on time-consuming tasks that they think could be automated.

Not only is the undertaking of such repetitious and mundane tasks a waste of time for employees, and therefore for businesses, but it can also have a negative impact on employees’ motivation and productivity. And the research backs this up with more than half (58%) of those surveyed saying that undertaking such repetitive tasks doesn’t allow them to be as creative as they’d like to be.

When repetitive, unrewarding tasks are handled by people, it takes time and this can cause delays and reduce both employee and customer satisfaction,” Gavin Mee, Managing Director of UiPath Northern Europe tells Business Chief. “Repetitive tasks can also be tedious, which often leads to stress and an increased likelihood to leave a job.”

And these tasks exist at all levels within an organisation, right up to executive level, where there are “small daily tasks that can be automated, such as scheduling, logging onto systems and creating reports”, adds Mee.

Automation can free employees to focus on higher value work

By automating some or all of these repetitive tasks, employees at whatever level of the organisation are freed up to focus on meaningful work that is creative, collaborative and strategic, something that will not only help them feel more engaged, but also benefit the organisation.

“Automation can free people to do more engaging, rewarding and higher value work,” says Mee, highlighting that 68% of global workers believe automation will make them more productive and 60% of executives agree that automation will enable people to focus on more strategic work. “Importantly, 57% of executives also say that automation increases employee engagement, all important factors to achieving business objectives.”

These aren’t the only benefits, however. One of the problems with employees doing some of these repetitive tasks manually is that “people are fallible and make mistakes”, says Mee, whereas automation boosts accuracy and reduces manual errors by 57%, according to Forrester Research. Compliance is also improved, according to 92% of global organisations.

Repetitive tasks that can be automated

Any repetitive process can be automated, Mee explains, from paying invoices to dealing with enquiries, or authorising documents and managing insurance claims. “The process will vary from business to business, but office workers have identified and created software robots to assist with thousands of common tasks they want automated.”

These include inputting data or creating data sets, a time-consuming task that 59% of those surveyed globally said was the task they would most like to automate, with scheduling of calls and meetings (57%) and sending template or reminder emails (60%) also top of the automation list. Far fewer believed, however, that tasks such as liaising with their team or customers could be automated, illustrating the higher value of such tasks.

“By employing software robots to undertake such tasks, they can be handled much more quickly,” adds Mee pointing to OTP Bank Romania, which during the pandemic used an automation to process requests to postpone bank loan instalments. “This reduced the processing time of a single request from 10 minutes to 20 seconds, allowing the bank to cope with a 125% increase in the number of calls received by call centre agents.”

Mee says: “Automation accelerates digital transformation, according to 63% of global executives. It also drives major cost savings and improves business metrics, and because software robots can ramp-up quickly to meet spikes in demand, it improves resilience.

Five business areas that can be automated

Mee outlines five business areas where automation can really make a difference.

  1. Contact centres Whether a customer seeks help online, in-store or with an agent, the entire customer service journey can be automated – from initial interaction to reaching a satisfying outcome
  2. Finance and accounting Automation enables firms to manage tasks such as invoice processing, ensuring accuracy and preventing mistakes
  3. Human resources Automations can be used across the HR team to manage things like payroll, assessing job candidates, and on-boarding
  4. IT IT teams are often swamped in daily activity like on-boarding or off-boarding employees. Deploying virtual machines, provisioning, configuring, and maintaining infrastructure. These tasks are ideal for automation
  5. Legal There are many important administrative tasks undertaken by legal teams that can be automated. Often, legal professionals are creating their own robots to help them manage this work. In legal and compliance processes, that means attorneys and paralegals can respond more quickly to increasing demands from clients and internal stakeholders. Robots don’t store data, and the data they use is encrypted in transit and at rest, which improves risk profiling and compliance.

“To embark on an automation journey, organisations need to create a Centre of Excellence in which technical expertise is fostered,” explains Mee. “This group of experts can begin automating processes quickly to show return on investment and gain buy-in. This effort leads to greater interest from within the organisation, which often kick-starts a strategic focus on embedding automation.”

 

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