[How-to] Find Savings on Your Business Mobile Phone Tariff
It is not just individual consumers that are spending too much money on their utilities as is often reported by the press. In fact many companies have fallen into the same trap and could save money by comparing the deals available in the marketplace.
A recent six month study commissioned by the Carphone Warehouse Business Division has highlighted that in fact 85 percent of businesses are spending too much on their mobile phone spend.
In fact typically companies are paying 25 percent too much on their mobile phones and in some cases up to 80 percent too much.
The figures may seem extreme but when we consider the difficulties and complexity of comparing your company’s mobile spend it is hardly surprising that these figures are in fact the norm.
When contract renewal comes around most decision makers simply opt to remain on the same contract believing that they are on the best deal and avoid the time-consuming task of making comparisons.
Lifting the burden of contract comparisons
Carphone Warehouse Business has been set-up to for businesses to find their best tariff to suit their needs by comparing all the networks.
Existing mobile phone usage can now be compared to tariffs available across the whole UK and from all major networks. In-depth analysis like this used to be extremely time consuming but Carphone Warehouse Business can take on this task and return your analysis within 2-3 working days after receiving your bills.
The software looks at each user individually to discover any out-of-allowance charges. The software then looks at the other end of the scale to uncover any users not using their monthly allowance.
All of this data is then used to look for alternative solutions and a better suited tariff for every user, eventually building up a complete recommendation that will save the business in question typically 25 percent of their current mobile spend.
Keeping cost down
A third party mobile provider like Carphone Warehouse Business offer many advantages to smaller businesses over going direct to the network:
It is easy for any company to fall into traps and the conception still exists that the cheapest line rental will provide the lowest bills. This is of course not the truth and in fact will typically cost you more in the long run from going your allowance.
Out of allowance charges for calls, texts and data can be extremely expensive in today’s market. So, it has never been more important for companies to take control of their mobile spend and ensure the efficient running of this business expenditure.
The analysis service discussed is offered free of charge and a business need only provide up to three monthly mobile phone bills. The recommendations made from this data will give your business’s decision maker the peace of mind to make changes that will remove your company from this 85 percent statistic.
Automation of repetitive tasks leads to higher value work
Two-thirds of global office workers feel they are constantly doing the same tasks over and over again. That’s according to a new study (2021 Office Worker Survey) from automation software company UiPath.
Whether emailing, inputting data, or scheduling calls and meetings, the majority of those surveyed said they waste on average four and a half hours a week on time-consuming tasks that they think could be automated.
Not only is the undertaking of such repetitious and mundane tasks a waste of time for employees, and therefore for businesses, but it can also have a negative impact on employees’ motivation and productivity. And the research backs this up with more than half (58%) of those surveyed saying that undertaking such repetitive tasks doesn’t allow them to be as creative as they’d like to be.
“When repetitive, unrewarding tasks are handled by people, it takes time and this can cause delays and reduce both employee and customer satisfaction,” Gavin Mee, Managing Director of UiPath Northern Europe tells Business Chief. “Repetitive tasks can also be tedious, which often leads to stress and an increased likelihood to leave a job.”
And these tasks exist at all levels within an organisation, right up to executive level, where there are “small daily tasks that can be automated, such as scheduling, logging onto systems and creating reports”, adds Mee.
Automation can free employees to focus on higher value work
By automating some or all of these repetitive tasks, employees at whatever level of the organisation are freed up to focus on meaningful work that is creative, collaborative and strategic, something that will not only help them feel more engaged, but also benefit the organisation.
“Automation can free people to do more engaging, rewarding and higher value work,” says Mee, highlighting that 68% of global workers believe automation will make them more productive and 60% of executives agree that automation will enable people to focus on more strategic work. “Importantly, 57% of executives also say that automation increases employee engagement, all important factors to achieving business objectives.”
These aren’t the only benefits, however. One of the problems with employees doing some of these repetitive tasks manually is that “people are fallible and make mistakes”, says Mee, whereas automation boosts accuracy and reduces manual errors by 57%, according to Forrester Research. Compliance is also improved, according to 92% of global organisations.
Repetitive tasks that can be automated
Any repetitive process can be automated, Mee explains, from paying invoices to dealing with enquiries, or authorising documents and managing insurance claims. “The process will vary from business to business, but office workers have identified and created software robots to assist with thousands of common tasks they want automated.”
These include inputting data or creating data sets, a time-consuming task that 59% of those surveyed globally said was the task they would most like to automate, with scheduling of calls and meetings (57%) and sending template or reminder emails (60%) also top of the automation list. Far fewer believed, however, that tasks such as liaising with their team or customers could be automated, illustrating the higher value of such tasks.
“By employing software robots to undertake such tasks, they can be handled much more quickly,” adds Mee pointing to OTP Bank Romania, which during the pandemic used an automation to process requests to postpone bank loan instalments. “This reduced the processing time of a single request from 10 minutes to 20 seconds, allowing the bank to cope with a 125% increase in the number of calls received by call centre agents.”
Mee says: “Automation accelerates digital transformation, according to 63% of global executives. It also drives major cost savings and improves business metrics, and because software robots can ramp-up quickly to meet spikes in demand, it improves resilience.
Five business areas that can be automated
Mee outlines five business areas where automation can really make a difference.
- Contact centres Whether a customer seeks help online, in-store or with an agent, the entire customer service journey can be automated – from initial interaction to reaching a satisfying outcome
- Finance and accounting Automation enables firms to manage tasks such as invoice processing, ensuring accuracy and preventing mistakes
- Human resources Automations can be used across the HR team to manage things like payroll, assessing job candidates, and on-boarding
- IT IT teams are often swamped in daily activity like on-boarding or off-boarding employees. Deploying virtual machines, provisioning, configuring, and maintaining infrastructure. These tasks are ideal for automation
- Legal There are many important administrative tasks undertaken by legal teams that can be automated. Often, legal professionals are creating their own robots to help them manage this work. In legal and compliance processes, that means attorneys and paralegals can respond more quickly to increasing demands from clients and internal stakeholders. Robots don’t store data, and the data they use is encrypted in transit and at rest, which improves risk profiling and compliance.
“To embark on an automation journey, organisations need to create a Centre of Excellence in which technical expertise is fostered,” explains Mee. “This group of experts can begin automating processes quickly to show return on investment and gain buy-in. This effort leads to greater interest from within the organisation, which often kick-starts a strategic focus on embedding automation.”