How to Stop 2015's Cyber Attacker
Less than a generation ago, only a few people knew about the Internet. In those days the privileged few used email; e-commerce was in its infancy; mobile phones had carrying handles; and online banking was yet to be introduced.
Now, the Web dominates what we do and how we do it: we live in the moment, in constant communication with each other and the world around us.
The potential for new technology seems endless, with predictions hitting mind-blowing figures. But as global reliance on technology has grown, so too has the need for heightened awareness of the associated risks. With forecasts from Gartner suggesting that 4.9 billion connected things will be in use in 2015, reaching 25 billion by 2020, our personal and professional lives are only going to become more connected.
The use of our digital DNA has already started and developed significantly in 2014. All types of ‘things’ in our everyday lives are now fitted with microchips that tap into our digital details, using huge amounts of data and affecting how we live and work. Today, billions of electronic chips actively connect everyday gadgets like printers, webcams and traffic lights, to the Internet.
While this automated connectivity can provide businesses with significant gains in terms of efficiency and productivity, it’s created a host of new opportunities for cybercriminals, who are starting to exploit this technology for their gain. So, it’s time for organisations to wake up to the risks and implement the correct security procedures to protect their businesses.
Many perceive cybercrime to be merely fiction, but we’re already seeing examples of how cybercriminals are exploiting new technology. For example, in Moscow, speed cameras and traffic monitoring systems were infected with an unidentified Trojan which stopped authorities catching traffic offenders. A seemingly minor attack which had huge effects on function, and revenue collection.
Similarly, in Antwerp, Belgium, the systems controlling movement and location of shipping containers were breached via malware, allowing containers concealing drugs, money and weapons to enter the country. So it’s clear that increasingly sophisticated cyber techniques are being used not only to steal data, but to put a whole host of companies at risk.
In this environment, businesses need to consider that any aspect of their company in which data is held, is under threat. Even the untraditional devices in our professional and personal lives are becoming connected, so the opportunity for intrusion is immediately broadened.
Although cyber-espionage or targeted attacks on connected devices may sound like some strangely exotic activity from the movies, the harsh reality is that almost any business can become a target, either directly or as a stepping stone to reach a wider victim base.
By Kirill Slavin, general manager, Kaspersky Lab UK&I
Automation of repetitive tasks leads to higher value work
Two-thirds of global office workers feel they are constantly doing the same tasks over and over again. That’s according to a new study (2021 Office Worker Survey) from automation software company UiPath.
Whether emailing, inputting data, or scheduling calls and meetings, the majority of those surveyed said they waste on average four and a half hours a week on time-consuming tasks that they think could be automated.
Not only is the undertaking of such repetitious and mundane tasks a waste of time for employees, and therefore for businesses, but it can also have a negative impact on employees’ motivation and productivity. And the research backs this up with more than half (58%) of those surveyed saying that undertaking such repetitive tasks doesn’t allow them to be as creative as they’d like to be.
“When repetitive, unrewarding tasks are handled by people, it takes time and this can cause delays and reduce both employee and customer satisfaction,” Gavin Mee, Managing Director of UiPath Northern Europe tells Business Chief. “Repetitive tasks can also be tedious, which often leads to stress and an increased likelihood to leave a job.”
And these tasks exist at all levels within an organisation, right up to executive level, where there are “small daily tasks that can be automated, such as scheduling, logging onto systems and creating reports”, adds Mee.
Automation can free employees to focus on higher value work
By automating some or all of these repetitive tasks, employees at whatever level of the organisation are freed up to focus on meaningful work that is creative, collaborative and strategic, something that will not only help them feel more engaged, but also benefit the organisation.
“Automation can free people to do more engaging, rewarding and higher value work,” says Mee, highlighting that 68% of global workers believe automation will make them more productive and 60% of executives agree that automation will enable people to focus on more strategic work. “Importantly, 57% of executives also say that automation increases employee engagement, all important factors to achieving business objectives.”
These aren’t the only benefits, however. One of the problems with employees doing some of these repetitive tasks manually is that “people are fallible and make mistakes”, says Mee, whereas automation boosts accuracy and reduces manual errors by 57%, according to Forrester Research. Compliance is also improved, according to 92% of global organisations.
Repetitive tasks that can be automated
Any repetitive process can be automated, Mee explains, from paying invoices to dealing with enquiries, or authorising documents and managing insurance claims. “The process will vary from business to business, but office workers have identified and created software robots to assist with thousands of common tasks they want automated.”
These include inputting data or creating data sets, a time-consuming task that 59% of those surveyed globally said was the task they would most like to automate, with scheduling of calls and meetings (57%) and sending template or reminder emails (60%) also top of the automation list. Far fewer believed, however, that tasks such as liaising with their team or customers could be automated, illustrating the higher value of such tasks.
“By employing software robots to undertake such tasks, they can be handled much more quickly,” adds Mee pointing to OTP Bank Romania, which during the pandemic used an automation to process requests to postpone bank loan instalments. “This reduced the processing time of a single request from 10 minutes to 20 seconds, allowing the bank to cope with a 125% increase in the number of calls received by call centre agents.”
Mee says: “Automation accelerates digital transformation, according to 63% of global executives. It also drives major cost savings and improves business metrics, and because software robots can ramp-up quickly to meet spikes in demand, it improves resilience.
Five business areas that can be automated
Mee outlines five business areas where automation can really make a difference.
- Contact centres Whether a customer seeks help online, in-store or with an agent, the entire customer service journey can be automated – from initial interaction to reaching a satisfying outcome
- Finance and accounting Automation enables firms to manage tasks such as invoice processing, ensuring accuracy and preventing mistakes
- Human resources Automations can be used across the HR team to manage things like payroll, assessing job candidates, and on-boarding
- IT IT teams are often swamped in daily activity like on-boarding or off-boarding employees. Deploying virtual machines, provisioning, configuring, and maintaining infrastructure. These tasks are ideal for automation
- Legal There are many important administrative tasks undertaken by legal teams that can be automated. Often, legal professionals are creating their own robots to help them manage this work. In legal and compliance processes, that means attorneys and paralegals can respond more quickly to increasing demands from clients and internal stakeholders. Robots don’t store data, and the data they use is encrypted in transit and at rest, which improves risk profiling and compliance.
“To embark on an automation journey, organisations need to create a Centre of Excellence in which technical expertise is fostered,” explains Mee. “This group of experts can begin automating processes quickly to show return on investment and gain buy-in. This effort leads to greater interest from within the organisation, which often kick-starts a strategic focus on embedding automation.”