MTN Cameroon expands Service Centre network
MTN Cameroon has officially inaugurated two new Service Centres in the towns of Kousseri, in the Far North Region of the country, and in Douala, the nation’s economic capital.
They will offer quality services and innovative, simple as well as affordable solutions to meet the communication needs of the population.
The MTN Kousseri Service Centre will help to further establish MTN’s presence in this strategic zone of the Far North Region which is a thriving economic hub on Cameroon’s borders with Chad and Nigeria.
It will further offer MTN subscribers of Kousseri and its neighboring localities a differentiated customer experience through offering a more personalised service.
From now on, customers will no longer have to travel thousands of kilometers to go to the MTN Service Centre in Maroua on rough terrain to meet their communication needs.
The Douala-based MTN VIP Bonapriso Service Centre, which was commissioned in January 2013, receives the company’s VIP customers and subscribers working or living in this part of the town.
Spacious, welcoming, and run by a dynamic professional and highly-qualified team, it is equipped with innovative state-of–the-art technology and provides quality services to respond to the legitimate demands of MTN’s customers.
Here, clients are given an unforgettable and unique customer experience for all their GSM, Internet, Mobile Money and Multimedia needs. Two new Service Centres will be opened in Douala in the next few weeks to ease access by the population to modern and quality communication services.
The rapid growth of MTN’s subscriber base over the last couple of years, has made it necessary for the organisation to create more Service Centres.
The additional centres will also take the pressure off its 12 existing Service Centres and thousands of touch points and enable MTN Cameroon to continue providing its 7.3 million subscribers with quality customised services.
MTN Cameroon is looking to open another five Service Centres nationwide by 2014 in line with its mission to offer quality innovative, simple and accessible communication solutions to meet the communication needs of the population.
Since the incorporation of MTN in Cameroon in February 2000, it has succeeded in making its brand a reference in Cameroon by leaving no stone unturned to ease access by the population to modern and quality communication services.
MTN Cameroon’s Chief Executive Officer, Karl Toriola, said: “Satisfying our customers is a permanent concern for us at MTN, as this endeavour explains the reason of our existence.”
Over the past 13 years, MTN has invested more than 500 billion francs CFA to build in Cameroon, a state-of-the-art, reliable, robust and an extended telecommunications network.
GfK and VMware: Innovating together on hybrid cloud
GfK has been the global leader in data and analytics for more than 85 years, supplying its clients with optimised decision inputs.
In its capacity as a strategic and technical partner, VMware has been walking GfK along its digital transformation path for over a decade.
“We are a demanding and singularly dynamic customer, which is why a close partnership with VMware is integral to the success of everyone involved,” said Joerg Hesselink, Global Head of Infrastructure, GfK IT Services.
Four years ago, the Nuremberg-based researcher expanded its on-premises infrastructure by introducing VMware vRealize Automation. In doing so, it laid a solid foundation, resulting in a self-service hybrid-cloud environment.
By expanding on the basis of VMware Cloud on AWS and VMware Cloud Foundation with vRealize Cloud Management, GfK has given itself a secure infrastructure and reliable operations by efficiently operating processes, policies, people and tools in both private and public cloud environments.
One important step for GfK involved migrating from multiple cloud providers to just a single one. The team chose VMware.
“VMware is the market leader for on-premises virtualisation and hybrid-cloud solutions, so it was only logical to tackle the next project for the future together,” says Hesselink.
Migration to the VMware-based environment was integrated into existing hardware simply and smoothly in April 2020. Going forward, GfK’s new hybrid cloud model will establish a harmonised core system complete with VMware Cloud on AWS, VMware Cloud Foundation with vRealize Cloud Management and a volume rising from an initial 500 VMs to a total of 4,000 VMs.
“We are modernising, protecting and scaling our applications with the world’s leading hybrid cloud solution: VMware Cloud on AWS, following VMware on Google Cloud Platform,” adds Hesselink.
The hybrid cloud-based infrastructure also empowers GfK to respond to new and future projects with astonishing agility: Resources can now be shifted quickly and easily from the private to the public cloud – without modifying the nature of interaction with the environment.
The gfknewron project is a good example – the company’s latest AI-powered product is based exclusively on public cloud technology. The consistency guaranteed by VMware Cloud on AWS eases the burden on both regular staff and the IT team. Better still, since the teams are already familiar with the VMware environment, the learning curve for upskilling is short.
One very important factor for the GfK was that VMware Cloud on AWS constituted an investment in future-proof technology that will stay relevant.
“The new cloud-based infrastructure comprising VMware Cloud on AWS and VMware Cloud Foundation forges a successful link between on-premises and cloud-based solutions,” says Hesselink. “That in turn enables GfK to efficiently develop its own modern applications and solutions.
“In market research, everything is data-driven. So, we need the best technological basis to efficiently process large volumes of data and consistently distill them into logical insights that genuinely benefit the client.
“We transform data and information into actionable knowledge that serves as a sustainable driver of business growth. VMware Cloud on AWS is an investment in a platform that helps us be well prepared for whatever the future may hold.”