May 18, 2020

Ooredoo Launches Breakthrough Services in Myanmar

Technology
Telecommunications
Ooredoo
CSR
Bizclik Editor
3 min
Ooredoo Launches Breakthrough Services in Myanmar

Ooredoo officially launched its mobile services in Myanmar with a celebratory ceremony held in the country’s capital city, Nay Pyi Taw.

It marked the first time that affordable telecommunications services have been made accessible for Myanmar’s people, as well the first time in the country’s history that access to the internet via a mobile device has been widely available.

Ooredoo has currently launched in the country’s three major cities and surrounding regions, initially covering 68 cities and towns and 7.8 million people.  The network will rapidly extend beyond these three main cities to include 25 million people by the end of the year, as the company brings the benefits of connectivity to as many people as possible.

Ooredoo has achieved a world first by rolling-out a new network using next generation UMTS900 technology, which offers customers in Myanmar a world-class 3G service with crystal clear voice calls and fast internet, as well as providing a solid foundation for a future move into 4G services.

H.E. U Myat Hein, Union Minister of Communications and Information Technology, said: “Today’s event marks a turning point in our country's development, a truly historic moment. 

“Over the past few years, the Union Government and Ministry of Communications and Information Technology have worked hard to lay the foundations for the creation of a competitive telecommunications landscape that serves our people.

“With the introduction of Ooredoo’s services, our citizens will have an opportunity to choose the operator and services they use based on the quality of service, price and customer care. This will be a highly competitive market as our people are hungry for world-class communications services at affordable prices.”

During the launch ceremony, Dr. Nasser Marafih, Group CEO, Ooredoo, commented on the company’s success in Myanmar since winning one of two commercial telecom licenses in 2013.

Highlights in the past 12 months included constructing the towers that deliver next-generation technology and its life-enriching benefits, creating employment opportunities for Myanmar’s people and engaging with communities across the country as the company works to become part of the nation’s everyday life.

Marafih said: “A little over a year ago, we committed to breaking down all the barriers that limited the people of Myanmar’s access to high quality voice calls and a fast internet experience. 

“One of the many reasons we are excited to be here in this wonderful country is that we strongly believe everybody has the right to experience the life-enriching benefits of mobile technology and the internet.

“We connect families and communities, we power innovation and we help youth fulfil their potential.  Our vision is to enrich the lives of all the people of Myanmar and from what I have seen of the past two weeks we really are starting to deliver on this vision.”

With Top-Up vouchers available from just $1, and for sale at 30,000 outlets across the country in addition to the 6,500 dealers selling Ooredoo SIM cards, the company is focused on ensuring accessibility for all.

The company also announced plans for a range of life enhancing services that will support the nation’s high demand for education, help improve maternal healthcare, provide solutions to help the country’s unbanked and supply technology that will improve the productivity of the nation’s large agriculture sector.   

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May 28, 2021

Automation of repetitive tasks leads to higher value work

Automation
UiPath
technology
repetitivetasks
Kate Birch
4 min
As a new report reveals most office workers are crushed by repetitive tasks, we talk the value of automation with UiPath’s MD of Northern Europe, Gavin Mee

Two-thirds of global office workers feel they are constantly doing the same tasks over and over again. That’s according to a new study (2021 Office Worker Survey) from automation software company UiPath.

Whether emailing, inputting data, or scheduling calls and meetings, the majority of those surveyed said they waste on average four and a half hours a week on time-consuming tasks that they think could be automated.

Not only is the undertaking of such repetitious and mundane tasks a waste of time for employees, and therefore for businesses, but it can also have a negative impact on employees’ motivation and productivity. And the research backs this up with more than half (58%) of those surveyed saying that undertaking such repetitive tasks doesn’t allow them to be as creative as they’d like to be.

When repetitive, unrewarding tasks are handled by people, it takes time and this can cause delays and reduce both employee and customer satisfaction,” Gavin Mee, Managing Director of UiPath Northern Europe tells Business Chief. “Repetitive tasks can also be tedious, which often leads to stress and an increased likelihood to leave a job.”

And these tasks exist at all levels within an organisation, right up to executive level, where there are “small daily tasks that can be automated, such as scheduling, logging onto systems and creating reports”, adds Mee.

Automation can free employees to focus on higher value work

By automating some or all of these repetitive tasks, employees at whatever level of the organisation are freed up to focus on meaningful work that is creative, collaborative and strategic, something that will not only help them feel more engaged, but also benefit the organisation.

“Automation can free people to do more engaging, rewarding and higher value work,” says Mee, highlighting that 68% of global workers believe automation will make them more productive and 60% of executives agree that automation will enable people to focus on more strategic work. “Importantly, 57% of executives also say that automation increases employee engagement, all important factors to achieving business objectives.”

These aren’t the only benefits, however. One of the problems with employees doing some of these repetitive tasks manually is that “people are fallible and make mistakes”, says Mee, whereas automation boosts accuracy and reduces manual errors by 57%, according to Forrester Research. Compliance is also improved, according to 92% of global organisations.

Repetitive tasks that can be automated

Any repetitive process can be automated, Mee explains, from paying invoices to dealing with enquiries, or authorising documents and managing insurance claims. “The process will vary from business to business, but office workers have identified and created software robots to assist with thousands of common tasks they want automated.”

These include inputting data or creating data sets, a time-consuming task that 59% of those surveyed globally said was the task they would most like to automate, with scheduling of calls and meetings (57%) and sending template or reminder emails (60%) also top of the automation list. Far fewer believed, however, that tasks such as liaising with their team or customers could be automated, illustrating the higher value of such tasks.

“By employing software robots to undertake such tasks, they can be handled much more quickly,” adds Mee pointing to OTP Bank Romania, which during the pandemic used an automation to process requests to postpone bank loan instalments. “This reduced the processing time of a single request from 10 minutes to 20 seconds, allowing the bank to cope with a 125% increase in the number of calls received by call centre agents.”

Mee says: “Automation accelerates digital transformation, according to 63% of global executives. It also drives major cost savings and improves business metrics, and because software robots can ramp-up quickly to meet spikes in demand, it improves resilience.

Five business areas that can be automated

Mee outlines five business areas where automation can really make a difference.

  1. Contact centres Whether a customer seeks help online, in-store or with an agent, the entire customer service journey can be automated – from initial interaction to reaching a satisfying outcome
  2. Finance and accounting Automation enables firms to manage tasks such as invoice processing, ensuring accuracy and preventing mistakes
  3. Human resources Automations can be used across the HR team to manage things like payroll, assessing job candidates, and on-boarding
  4. IT IT teams are often swamped in daily activity like on-boarding or off-boarding employees. Deploying virtual machines, provisioning, configuring, and maintaining infrastructure. These tasks are ideal for automation
  5. Legal There are many important administrative tasks undertaken by legal teams that can be automated. Often, legal professionals are creating their own robots to help them manage this work. In legal and compliance processes, that means attorneys and paralegals can respond more quickly to increasing demands from clients and internal stakeholders. Robots don’t store data, and the data they use is encrypted in transit and at rest, which improves risk profiling and compliance.

“To embark on an automation journey, organisations need to create a Centre of Excellence in which technical expertise is fostered,” explains Mee. “This group of experts can begin automating processes quickly to show return on investment and gain buy-in. This effort leads to greater interest from within the organisation, which often kick-starts a strategic focus on embedding automation.”

 

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