May 19, 2020

Oracle hosted its Chatbot week in nine different African cities

South Africa
Technology
Ghana
Senegal
professo
2 min
Oracle hosted its Chatbot week in nine different African cities

The US-based technology firm, Oracle, has hosted its Chatbot Week Africa across the continent in order to create awareness for the use of chatbots in industries.

The event has held discussions on the technology in South Africa – Johannesburg and Cape Town –, Mauritius, Kenya, Nigeria – Lagos and Abuja –, Senegal, Côte d’Ivoire, and Ghana.

“Companies from a range of industries will be impacted by intelligent chatbots in a similar way to the rise of mobile devices,” stated Craig Nel, Oracle’s Mobile & Cognitive Experience (MCX) Leader for the Middle East, Africa, and Turkey.

“Business to consumer use cases for chatbots are being seen in retail, financial services, travel and hospitality and even in utilities, for service-related and transactional conversations.”

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The event, which has been taking place between 2-6 July, have addressed the Oracle Cloud Platform services offered by the firm, which are embedded artificial intelligence (AI) and machine learning.

The Oracle Mobile Cloud Enterprise platform automates operational tasks to enable organisations to lower cost, reduce risk, accelerate innovation, and obtain predictive insights.

“Technologies such as artificial intelligence, natural language processing and machine learning come to the fore in African countries with their many cultures and languages,” Nel added.

“In South Africa we have eleven official languages, but take a country such as Ghana where more than 250 languages and dialects are spoken.”

“One way to attract new customers in Africa is through intelligent chatbots that better understand and process customers' needs, desires and requirements, in a language preferred by the user."

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Jun 18, 2021

GfK and VMware: Innovating together on hybrid cloud

GfK
VMware
3 min
VMware has been walking GfK along its path through digital transformation to the cloud for over a decade.

GfK has been the global leader in data and analytics for more than 85 years, supplying its clients with optimised decision inputs.  

In its capacity as a strategic and technical partner, VMware has been walking GfK along its digital transformation path for over a decade. 

“We are a demanding and singularly dynamic customer, which is why a close partnership with VMware is integral to the success of everyone involved,” said Joerg Hesselink, Global Head of Infrastructure, GfK IT Services.

Four years ago, the Nuremberg-based researcher expanded its on-premises infrastructure by introducing VMware vRealize Automation. In doing so, it laid a solid foundation, resulting in a self-service hybrid-cloud environment.

By expanding on the basis of VMware Cloud on AWS and VMware Cloud Foundation with vRealize Cloud Management, GfK has given itself a secure infrastructure and reliable operations by efficiently operating processes, policies, people and tools in both private and public cloud environments.

One important step for GfK involved migrating from multiple cloud providers to just a single one. The team chose VMware.

“VMware is the market leader for on-premises virtualisation and hybrid-cloud solutions, so it was only logical to tackle the next project for the future together,” says Hesselink.

Migration to the VMware-based environment was integrated into existing hardware simply and smoothly in April 2020. Going forward, GfK’s new hybrid cloud model will establish a harmonised core system complete with VMware Cloud on AWS, VMware Cloud Foundation with vRealize Cloud Management and a volume rising from an initial 500 VMs to a total of 4,000 VMs. 

“We are modernising, protecting and scaling our applications with the world’s leading hybrid cloud solution: VMware Cloud on AWS, following VMware on Google Cloud Platform,” adds Hesselink.

The hybrid cloud-based infrastructure also empowers GfK to respond to new and future projects with astonishing agility: Resources can now be shifted quickly and easily from the private to the public cloud – without modifying the nature of interaction with the environment. 

The gfknewron project is a good example – the company’s latest AI-powered product is based exclusively on public cloud technology. The consistency guaranteed by VMware Cloud on AWS eases the burden on both regular staff and the IT team. Better still, since the teams are already familiar with the VMware environment, the learning curve for upskilling is short.

One very important factor for the GfK was that VMware Cloud on AWS constituted an investment in future-proof technology that will stay relevant.

“The new cloud-based infrastructure comprising VMware Cloud on AWS and VMware Cloud Foundation forges a successful link between on-premises and cloud-based solutions,” says Hesselink. “That in turn enables GfK to efficiently develop its own modern applications and solutions.

“In market research, everything is data-driven. So, we need the best technological basis to efficiently process large volumes of data and consistently distill them into logical insights that genuinely benefit the client. 

“We transform data and information into actionable knowledge that serves as a sustainable driver of business growth. VMware Cloud on AWS is an investment in a platform that helps us be well prepared for whatever the future may hold.”

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