Deloitte: Work models to elevate human potential
What if we followed a new set of philosophies to re-imagine work in ways that elevates human potential? This is explored in a new report from Deloitte.
The paper, Re-architecting Work Models - What if work was different? Provides an in-depth study into four future worlds of work, six game changing philosophies and five key watchpoints for organisations to follow.
“The climate and ecosystems of work are shifting, leaving behind the world of nine to five work, the cubicles, the bureaucracy, the silos. Maintaining the status quo is increasingly unpalatable, employees are seeking a revolution in when, where, how and what work is done,” says Deloitte.
“A new world of work has dawned and the social contract between the organisation and the employee has shifted,” comments Deloitte. “The COVID-19 global pandemic has forced changes to work models and in many cases accelerated the future of work.”
According to analysis conducted by Deloitte up to 4 million people (31% of the current workforce) across Australia and 50 million across the ASEAN-6 countries could shift to working remotely over a multi-year time horizon. The case for change is building fast:
- 77% of workers want more flexibility in how and where they work
- 74% of CFOs will move some of their workforce to permanently remote positions post COVID-19
- 65% of workers believe their productivity has increased since working remotely
- 65% of organisations view shifting functional hierarchies to team centric and network-based work models as important or very important
- 60% of organisations are likely to use AI to assist workers in the near-term future
“Now is the time to re-architecture work, to provide richness of choice, flexibility and autonomy – it’s time to focus on humanising work,” comment Deloitte.
Outlined in the report are new re-architected work models which include:
The four future worlds of work
“When re-thinking an organisation’s future work model, we must consider two critical degrees of choice around ‘when and where’, and ‘how and what’ work is completed,” comment Deloitte who list four future work model scenarios.” These include:
1 Co-location collaboration
High flexibility and choice around how and what, and limited on when and where work is completed.
2 Stable, secure and social
Limited flexibility and choice around how and what, and when and where work is completed.
3 A time and place for choice
Limited flexibility and choice around how and what, and high flexibility and on when and where work is completed.
4 Autonomy and personalisation
High flexibility and choice around how and what, and when and where work is completed.
Six game changing philosophies
Re-architected work models that provide ultimate choice and autonomy around when and where, and how and what work is completed challenge orthodoxies, report Deloitte:
1 Productivity anywhere, anytime
The key to unlocking productivity gains is through the redefinition of what work means using a remote or hybrid model.
2 The workplace as a vibrant social hub
The new exam question is – how do we make the workplace a destination rather than an expectation?
3 Improved wellbeing as a core tenet of employment
By focusing on designing work around improved wellbeing outcomes, organisations are contributing to healthier, happier and more engaged employees.
4 Delivering work through fluid networks of teams
By focusing less on who people work for and more who people work with, ideas and change can free flow across an organisation, solving evolving business challenges and stimulating innovation.
5 Empowered employees driving decisions
Devolved decision rights and empowered teams is a key attribute of inclusive leadership and will improve performance and speed to market as well as allowing the full benefits of flexible work models to be realised.
6 Organisational culture and community is borderless
The most successful future organisations will be those that actively seek to design employee experiences, promote a culture of trust and confidence, and actively support hybrid ways of working.
Five watchpoints to consider when re-architecting work models:
- The hybrid tangle - organisations are challenged with what the remote vs on-site work ratios are to design experiences that enable new work models.
- Over-productivity in an outcome-based environment - remote workers may be at risk of working more to keep delivering outcomes in a world where behind-the-scenes efforts are not visible to their leaders.
- The erosion of culture - organisations will need to re-architect shared rituals and employee experiences.
- Career regression for off site workers - Out of sight, out of mind – does that mean less chance of a timely promotion?
- Blurred lines between work and personal life - organisations are tasked with the challenge of designing the new ‘third space’, creating new norms.
“Re-architecting the work experience to deliver greater choice, autonomy and empowerment - to make work better for humans and humans better at work,” concludes Deloitte.
People Moves EMEA: Kearney, KPMG, Oliver Wyman, Skoda
It’s been a busy week for executive transitions across EMEA and especially in the world of consulting, with partner/CEO announcements at Oliver Wyman, KPMG and Kearney, and in the role of head of sustainability, with new CSO appointments at Laing O’Rourke and Syngenta Group.
We round up the biggest executive moves across Europe, the Middle East and Africa.
Nick Studer announced as CEO of consulting giant Oliver Wyman
Set to take the top job at consulting giant Oliver Wyman next month, Nick Studer has been named CEO and Dual President of the firm’s economic and brand consulting subsidiaries NERA and Lippincott and will be based in London. Having been with Oliver Wyman for more than two decades, becoming partner in 2003, Studer has since served in a variety of international leadership roles, including head of Global Corporate and Institutional banking Practice, before becoming managing partner at the start of 2021.
According to Dan Glaser, CEO of Oliver Wyman parent Marsh McLennan, Studer has not just led many of the firm’s practices, but he “has been a leading voice for change and a major driver of our Inclusion and Diversity agenda”.
Delphine Bourrilly to lead Kearney in France
Seasoned consultant Delphine Bourrilly has been appointed leader of consulting firm Kearney for France, one of the firm’s larger locations in Europe, becoming fifth head of the Paris office. Having been with Kearney for more than a decade, most recently leading the Leadership, Change and Organisation practice across Europe, Bourrilly has an array of client successes under her consulting belt, including overseeing an operating model transformation at a large retailer. Prior to this, she spent five years at UBS. According to Geir Olsen, Head of Europe at Kearney, Bourrilly’s “talent, energy and charisma will be critical in leading Kearney through its next growth phase in France”.
Roland Villinger becomes head of corporate and product strategy, Skoda Auto
A consulting veteran, Roland Villinger has been appointed head of Skoda Auto’s corporate and product strategy, a newly created area for the Czech car manufacturer that combines two departments. Described by Skoda’s CEO Thomas Schafer as “an international experienced leader and proven digital expert”, Villinger most recently oversaw the implementation of Volkswagen Group strategy and was also previously chief strategy officer and chief digital officer at Audi AG. Prior to this, he spent 25 years at consultancy McKinsey including serving as a senior partner and running McKinsey’s operations in the APAC region.
Hanan Alowain promoted to Partner, public sector, KPMG
Becoming the second Saudi female partner in the history of KPMG, Hanan Alowain has been promoted to Partner in the firm’s Public Sector function. With 14 years of experience in human capital and social development in the Kingdom, including the last three and a half years at KPMG, Alowain is a Harvard Business School graduate with extensive experience both in the public sector, as director of research and development for the Saudi government’s Ministry of Labour, and the private sector, including as a partner at investment & development group Eradah.
Vicky Bullivant named Laing O’Rourke’s first-ever group head of sustainability
Seasoned ESG leader Vicky Bullivant is joining Laing O’Rourke as its first-ever group head of sustainability from Drax Group where she was head of sustainable business and responsible for developing the firm’s climate ambition, social strategy and community and charity policies. Having led the world’s first company ambition to be carbon negative by 2030, and the UK’s first energy company to commit to improving skills and education for one million people by 2025, Bullivant boasts 25 years of ESG business experience in highly regulated sectors, FTSE 100 companies, government and NGOs.
Bullivant spent eight years at Experian, where she was head of corporate affairs and community, nearly four years as head of corporate responsibility at Eon, five years as group head of sustainability at Rolls-Royce, where she turned around the firm’s performance in the Dow Jones Sustainability index, as well as sustainability heads at Tate & Lyle and Drax Group.
Daniel Vennard joins Syngenta Group as new CSO
Former global director at the World Resources Institute Daniel Vennard has been appointed chief sustainability officer for Syngenta Group. Based in Basel, Switzerland, Vennard will be responsible for developing and implementing the Group’s sustainability into its business strategy. Bringing extensive experience in the development of sustainability strategies and in launching global sustainability programmes that deliver growth and impact, Vennard most recently served as global director at the World Resources Institute, Vennard founded the Better Buying Lab bringing together scientists to develop, test and scale innovations that help consumers opt for sustainable plant-based food.
Prior to this he spent 15 years at Mars and Procter & Gamble in sustainability, corporate strategy and marketing and brings “creativity and remarkable expertise in sustainability” that will “help us further advance regenerative farming practices and help mitigate the harmful effects of global warming”, says Erik Fyrwald, CEO, Syngenta Group.