DHL appoints new Managing Director for Sub-Saharan Africa
Hennie Heymans, who was previously DHL’s Managing Director for its South African Express division, has been appointed as its Managing Director for the Sub-Saharan African region.
In his new role, Heymans will oversee 51 countries and territories, over 3,500 employees working at 250 facilities, five regional hubs and 14 dedicated DHL aircraft.
Succeeding Charles Brewer, DHL said Heymans’ knowledge of operating in challenging markets, strong leadership skills, as well as his solid network within the African region makes him the natural choice for the role.
Heymans joined DHL Express in 2001 to head its Direct Business Unit, supervising telesales, agents and retail in Namibia, Swaziland and Lesotho. Since then he has held several high-level positions within the company.
Ken Allen, global CEO of DHL Express, highlighted that under Heymans’ leadership the company has seen major development in both the regional and South African businesses. He said: “Hennie has consistently delivered on some tough targets despite the sometimes uneasy economic climate. He has also played an integral role in driving leadership and motivating our people to ensure DHL remains the logistics provider of choice.
"We are confident that he will continue to grow our market share and now bring his particular brand of respectful leadership and results-driven approach to an even bigger challenge.”
Deutsche Post DHL Group aims to grow the share of revenues generated in emerging markets significantly and the Sub-Saharan Africa region will play a vital part in this strategy.
Heymans commented: "DHL Express will continue to invest in its people and network in Africa. Having entered the African market 37 years ago, we have witnessed the turnaround from the ‘forgotten continent’ to ‘Africa Rising’ and we now wish to be part of the next phase - ‘Africa Thriving.’”
SOURCE: [Arabian Supply Chain]
5 minutes with... Janthana Kaenprakhamroy, CEO, Tapoly
Founder and CEO of award-winning insurtech firm Tapoly, Janthana Kaenprakhamroy heads up Europe’s first on-demand insurance platform for the gig economy, winning industry awards, innovating in the digital insurance space, and leading with inclusivity.
Here, Business Chief talks to Janthana about her leadership style and skills.
What do you do, in a nutshell?
I’m founder and CEO of Tapoly, a digital MGA providing a full stack of commercial lines insurance specifically for SMEs and freelancers, as well as a SaaS solution to connect insurers with their distribution partners. We build bespoke, end-to-end platforms encompassing the whole customer journey, but can also integrate our APIs within existing systems. We were proud to win Insurance Provider of the Year at the British Small Business Awards 2018 and receive silver in the Insurtech category at the Efma & Accenture Innovation in Insurance Awards 2019.
How would you describe your leadership style?
I try to be as inclusive a leader as possible. I’m committed to creating space for everyone to shine. Many of the roles at Tapoly are performed by women and I speak at industry events to encourage more people to get involved in insurance/insurtech. Similarly, I always try to maintain a growth mindset. I think it’s important to retain values to support learning and development, like reliability, working hard and punctuality.
What’s the best leadership advice you’ve received?
Build your network and seek advice. As a leader, you need smart people around you to help you grow your business. It’s not about personally being the best, but being able to find resources and get help where needed.
How do you see leadership changing in a COVID world?
I think the pandemic has proven the importance of inclusive leadership so that everyone feels supported and valued. It’s also shown the importance of being flexible as a leader. We’ve had to remain adaptable to continue delivering high levels of customer service. This flexibility has also been important when supporting employees as everyone has had individual pressures to deal with during this time. Leaders should continue to embed this flexibility within their organisations moving forward.
They say ‘from every crisis comes opportunity’, what opportunities do you see?
The past year has been challenging, but it has also proven the importance of digital transformation in insurance. When working from home was required, it was much harder for insurers to adjust who had not embedded technology within their operating processes because they did not have data stored in the cloud and it caused communication delays with concerned customers at a time when this communication should have been a priority, which ultimately impacts the level of customer satisfaction. This demonstrates the importance of what we are trying to achieve at Tapoly in driving digitalisation in insurance and making communication between insurers and distribution partners seamless.
What advice would you give to your younger self just starting out in the industry?
Start sooner, don’t be afraid to take (calculated) risks and make sure you raise enough money to get you through the initial seed stage.