May 19, 2020

DHL wins Intercontinental Award at Top Employer Africa 2018

South Africa
DHL
Top Employer Africa
professo
2 min
DHL wins Intercontinental Award at Top Employer Africa 2018

For the fifth consecutive year, DHL Express has been deemed a Top Employer in Africa during the Top Employer Africa 2019 ceremony, held in South Africa.

The company received the most Top Employer certifications across the continent, granting it the Intercontinental Award, having collected 22 certifications from 21 countries.

Angola, Botswana, Cameroon, Cote d’Ivoire, Democratic Republic of Congo, Ethiopia, Gambia, Ghana, Kenya, Madagascar, Mauritius, Mozambique, Morocco, Namibia, Nigeria, Senegal, South Africa, Tanzania, Uganda, Zambia and Zimbabwe all awarded certificates.

“At DHL Express we value our employees and constantly strive to ensure they know how much their work matters. We also want them to feel proud to be part of the global DHL team. We couldn’t be happier to have that fact affirmed by the Top Employers Institute,” remarked Hennie Heymans, CEO of DHL Express Sub-Saharan Africa.

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In order to be eligible for a certificate, companies must operate in four countries and excel in human resource strategy, policy implementation, practices, and employee offerings.

“We attribute this notable achievement to our customer-centric culture adopted across the entire organization, this is without a doubt central to our success.”

“Effective employee engagement programs are integral to maintaining this culture across the globe as it is the people within our business that ensure this culture carries across to our customers.”

“Our focus areas remain entrenched in employee motivation and development as this approach has proven to be beneficial to both us and our employees.”

“We operate in a high performance environment and we encourage this culture among our teams as it promotes and drives leadership diversity.”

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Jun 14, 2021

5 minutes with... Janthana Kaenprakhamroy, CEO, Tapoly

Tapoly
Insurance
Leadership
Digital
Kate Birch
3 min
Heading up Europe’s first on-demand insurance platform for the gig economy, Janthana Kaenprakhamroy is winning awards and leading with diversity

Founder and CEO of award-winning insurtech firm Tapoly, Janthana Kaenprakhamroy heads up Europe’s first on-demand insurance platform for the gig economy, winning industry awards, innovating in the digital insurance space, and leading with inclusivity.

Here, Business Chief talks to Janthana about her leadership style and skills. 

What do you do, in a nutshell?

I’m founder and CEO of Tapoly, a digital MGA providing a full stack of commercial lines insurance specifically for SMEs and freelancers, as well as a SaaS solution to connect insurers with their distribution partners. We build bespoke, end-to-end platforms encompassing the whole customer journey, but can also integrate our APIs within existing systems. We were proud to win Insurance Provider of the Year at the British Small Business Awards 2018 and receive silver in the Insurtech category at the Efma & Accenture Innovation in Insurance Awards 2019.

How would you describe your leadership style?

I try to be as inclusive a leader as possible. I’m committed to creating space for everyone to shine. Many of the roles at Tapoly are performed by women and I speak at industry events to encourage more people to get involved in insurance/insurtech. Similarly, I always try to maintain a growth mindset. I think it’s important to retain values to support learning and development, like reliability, working hard and punctuality.

What’s the best leadership advice you’ve received?

Build your network and seek advice. As a leader, you need smart people around you to help you grow your business. It’s not about personally being the best, but being able to find resources and get help where needed.

How do you see leadership changing in a COVID world?

I think the pandemic has proven the importance of inclusive leadership so that everyone feels supported and valued. It’s also shown the importance of being flexible as a leader. We’ve had to remain adaptable to continue delivering high levels of customer service. This flexibility has also been important when supporting employees as everyone has had individual pressures to deal with during this time. Leaders should continue to embed this flexibility within their organisations moving forward.

They say ‘from every crisis comes opportunity’, what opportunities do you see?

The past year has been challenging, but it has also proven the importance of digital transformation in insurance. When working from home was required, it was much harder for insurers to adjust who had not embedded technology within their operating processes because they did not have data stored in the cloud and it caused communication delays with concerned customers at a time when this communication should have been a priority, which ultimately impacts the level of customer satisfaction. This demonstrates the importance of what we are trying to achieve at Tapoly in driving digitalisation in insurance and making communication between insurers and distribution partners seamless. 

What advice would you give to your younger self just starting out in the industry?

Start sooner, don’t be afraid to take (calculated) risks and make sure you raise enough money to get you through the initial seed stage.

 

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