Diageo seeking to further successful African social programmes
Diageo, a world leader in the premium drinks industry, has reported strong progress against its 2015 Sustainability and Responsibility targets with the publication its 2015 Annual Report, which for the second year integrates its performance in this area alongside its more traditional financial reporting.
Ivan Menezes, Chief Executive stated: “We have a responsibility to create shared value, for our communities, our people and our shareholders. This enables our business to grow and I am extremely proud of our work in many areas, especially water stewardship with our ambitious Water Blueprint, our progress in local sourcing in Africa and our partnerships with NGOs, governments and other stakeholders with whom we work to create scale for our programmes.”
The company’s pan-African Water of Life Programme has helped provide safe drinking water to 10 million Africans.
Across its operations, Diageo has managed to achieve 70 percent of its local sourcing target and has also been able to deploy up to 40,000 responsible drinking ambassadors across the continent this year. Its sourcing includes agricultural and packaging materials and makes a solid contribution to local economies all over Africa.
Diageo leads the way for companies seeking to improve the overall impact of their operations; it measures and evaluates its Sustainability and Responsibility efforts, focussing on impact, not only within its own operations, but across its supply chain in partnership with others.
The company’s goals for the future are in-line with the UN’s Sustainable Development Goals. These will focus on creating a positive role for alcohol in society, equipping communities with the skills and resources to succeed, and reducing the environmental impact of its operations.
Diageo currently has 14 breweries alongside five manufacturing facilities across the continent, serving over 20 African countries through various partnerships.
5 minutes with... Janthana Kaenprakhamroy, CEO, Tapoly
Founder and CEO of award-winning insurtech firm Tapoly, Janthana Kaenprakhamroy heads up Europe’s first on-demand insurance platform for the gig economy, winning industry awards, innovating in the digital insurance space, and leading with inclusivity.
Here, Business Chief talks to Janthana about her leadership style and skills.
What do you do, in a nutshell?
I’m founder and CEO of Tapoly, a digital MGA providing a full stack of commercial lines insurance specifically for SMEs and freelancers, as well as a SaaS solution to connect insurers with their distribution partners. We build bespoke, end-to-end platforms encompassing the whole customer journey, but can also integrate our APIs within existing systems. We were proud to win Insurance Provider of the Year at the British Small Business Awards 2018 and receive silver in the Insurtech category at the Efma & Accenture Innovation in Insurance Awards 2019.
How would you describe your leadership style?
I try to be as inclusive a leader as possible. I’m committed to creating space for everyone to shine. Many of the roles at Tapoly are performed by women and I speak at industry events to encourage more people to get involved in insurance/insurtech. Similarly, I always try to maintain a growth mindset. I think it’s important to retain values to support learning and development, like reliability, working hard and punctuality.
What’s the best leadership advice you’ve received?
Build your network and seek advice. As a leader, you need smart people around you to help you grow your business. It’s not about personally being the best, but being able to find resources and get help where needed.
How do you see leadership changing in a COVID world?
I think the pandemic has proven the importance of inclusive leadership so that everyone feels supported and valued. It’s also shown the importance of being flexible as a leader. We’ve had to remain adaptable to continue delivering high levels of customer service. This flexibility has also been important when supporting employees as everyone has had individual pressures to deal with during this time. Leaders should continue to embed this flexibility within their organisations moving forward.
They say ‘from every crisis comes opportunity’, what opportunities do you see?
The past year has been challenging, but it has also proven the importance of digital transformation in insurance. When working from home was required, it was much harder for insurers to adjust who had not embedded technology within their operating processes because they did not have data stored in the cloud and it caused communication delays with concerned customers at a time when this communication should have been a priority, which ultimately impacts the level of customer satisfaction. This demonstrates the importance of what we are trying to achieve at Tapoly in driving digitalisation in insurance and making communication between insurers and distribution partners seamless.
What advice would you give to your younger self just starting out in the industry?
Start sooner, don’t be afraid to take (calculated) risks and make sure you raise enough money to get you through the initial seed stage.