Emirates Announces New Country Manager for Zambia
Emirates, which flies daily from Lusaka to Dubai and Harare, has announced the appointment of a new Country Manager for Zambia.
Husain Al Safi, who took up his new position from the beginning of December, holds a Bachelor’s degree in Engineering Management from the Higher Colleges of Technology in the United Arab Emirates (UAE).
In 2007, Al Safi joined Emirates as a Commercial Trainee and was appointed Country Manager for Bangladesh in 2009, and a year later for Yemen.
His most recent position was Country Manager for Algeria for nearly a year.
Al Safi’s appointment is one of several management changes announced by Emirates in its commercial operations team within Africa.
The new appointments will enable five former graduates of Emirates’ dedicated UAE National Management Programme to take on new challenges across the region.
”These moves reinforce our commitment to the long term career development of our employees” said Hubert Frach, Emirates’ Divisional Senior Vice President Commercial Operations West.
“Market dynamics vary in every one of our destinations creating a unique working environment and offering our Country Managers the opportunity to broaden their knowledge of the aviation industry.”
Africa is a market that is constantly evolving with more than 150 flights operating across the continent each week. The region continues to grow exponentially each year and Emirates is well placed to capitalise on this growth with a 24 destinations across the continent.
Other management changes for Emirates’ commercial operations in Africa include:
Thani Abdulla Al Ansari, new Country Manager Uganda. Thani joined Emirates in 2011 as a Commercial Trainee where he took on various roles as Commercial Manager in the UAE, Bombay and London. He holds bachelor degree in Business Administration from the American University in Texas, USA.
Abdulaziz Al Hai, new Country Manager Sudan. Abdulaziz started his career with Emirates in 2003 as part of the airline’s UAE National Management Programme.
In 2006, he took on the role of Airport Manager in various markets: Damascus, Kuwait and three years later in Cairo. Abdulaziz moved from airport services to commercial operations and was appointed as Country Manager for Tanzania in 2011 for two years.
Tariq Obaid, new Country Manager Algeria. Tariq started his career with the Emirates Group in 2007 as a college work placement trainee in the Flight Operations Center, where he handled various aircraft and quality audit responsibilities.
He progressed to join the Emirates Group's commercial management program and took on various roles as Sales Manager in both Libya and the Kingdom of Saudi Arabia's Dammam station, and Country Manager for Sudan.
The new appointed Country Managers for Tanzania, Zambia and Uganda will report directly to Orhan Abbas, Senior Vice President Commercial Operations for Latin America, Central and Southern Africa, whereas the Country Managers for Sudan and Algeria will be part of the commercial team that falls under Adil Al Ghaith, Vice President Commercial Operations for Northern and Western Africa.
5 minutes with... Janthana Kaenprakhamroy, CEO, Tapoly
Founder and CEO of award-winning insurtech firm Tapoly, Janthana Kaenprakhamroy heads up Europe’s first on-demand insurance platform for the gig economy, winning industry awards, innovating in the digital insurance space, and leading with inclusivity.
Here, Business Chief talks to Janthana about her leadership style and skills.
What do you do, in a nutshell?
I’m founder and CEO of Tapoly, a digital MGA providing a full stack of commercial lines insurance specifically for SMEs and freelancers, as well as a SaaS solution to connect insurers with their distribution partners. We build bespoke, end-to-end platforms encompassing the whole customer journey, but can also integrate our APIs within existing systems. We were proud to win Insurance Provider of the Year at the British Small Business Awards 2018 and receive silver in the Insurtech category at the Efma & Accenture Innovation in Insurance Awards 2019.
How would you describe your leadership style?
I try to be as inclusive a leader as possible. I’m committed to creating space for everyone to shine. Many of the roles at Tapoly are performed by women and I speak at industry events to encourage more people to get involved in insurance/insurtech. Similarly, I always try to maintain a growth mindset. I think it’s important to retain values to support learning and development, like reliability, working hard and punctuality.
What’s the best leadership advice you’ve received?
Build your network and seek advice. As a leader, you need smart people around you to help you grow your business. It’s not about personally being the best, but being able to find resources and get help where needed.
How do you see leadership changing in a COVID world?
I think the pandemic has proven the importance of inclusive leadership so that everyone feels supported and valued. It’s also shown the importance of being flexible as a leader. We’ve had to remain adaptable to continue delivering high levels of customer service. This flexibility has also been important when supporting employees as everyone has had individual pressures to deal with during this time. Leaders should continue to embed this flexibility within their organisations moving forward.
They say ‘from every crisis comes opportunity’, what opportunities do you see?
The past year has been challenging, but it has also proven the importance of digital transformation in insurance. When working from home was required, it was much harder for insurers to adjust who had not embedded technology within their operating processes because they did not have data stored in the cloud and it caused communication delays with concerned customers at a time when this communication should have been a priority, which ultimately impacts the level of customer satisfaction. This demonstrates the importance of what we are trying to achieve at Tapoly in driving digitalisation in insurance and making communication between insurers and distribution partners seamless.
What advice would you give to your younger self just starting out in the industry?
Start sooner, don’t be afraid to take (calculated) risks and make sure you raise enough money to get you through the initial seed stage.