fastjet reveals strong passenger numbers during run up to Christmas
fastjet Plc has announced its passenger statistics for the month of November 2013 which revealed its operations in Tanzania carried a total of 33,301 passengers achieving an average load factor of 72 per cent.
Capacity decreased slightly from October 2013 due to temporary night-landing restrictions at Mwanza airport.Punctuality remained excellent with 98 per cent of flights operating on time Note 5.
Ed Winter, interim Chairman and Chief Executive Officer of fastjet, said: "We are very pleased to have achieved an average load factor of 72 per cent across the network in November, a traditionally weak month with travel down ahead of the festive season.
“Our newly-launched Dar es Salaam - Mbeya route continues to prove extremely popular to the point that we have increased frequency to a flight every day from December 16.
“Additionally, flights are now on sale for our second international route, Dar es Salaam to Lusaka, which is planned to launch on February 1, 2014. This route will link two strong commercial hubs - indeed, the port in Dar es Salaam is Zambia's closest sea port.
“On 29th November we celebrated the first anniversary of our inaugural flight. Over the past 12 months we have established a reputation for reliability and punctuality unprecedented in African aviation, giving our customers the confidence to plan ahead and book seats early.
"Our brand is now one of the best known in Tanzania and is becoming increasingly recognised throughout Africa. Our customers rate all aspects of our service as excellent and on Facebook we are the most "liked" airline in Africa. Most importantly, we believe we have stimulated demand by making air-travel accessible to more people with many of our customers being first-time flyers.
“To date, we have carried over 350,000 passengers with an average load factor of 73 percent on each flight and 11 percent of our customers paying only $20 plus tax for their flight. As we enter our second year of operation, I believe we have now laid firm foundations for our expansion towards becoming a truly pan-African low-cost airline."
Richard Bodin, Chief Commercial Officer, said:“We are delighted so far with our sales for the important Christmas period. While it's still early days, indications are that December bookings and revenues will be strong. We have already seen flights filling up quickly and we are recording historically high yields. We are also seeing increases in ancillary revenue sales.
“Additionally, our anniversary sales event last month proved successful. Focusing on selling seats in the traditionally weak post-Christmas period, we recorded our best ever sales day, selling more seats in 24 hours than ever before whilst achieving a better than expected yield.”
5 minutes with... Janthana Kaenprakhamroy, CEO, Tapoly
Founder and CEO of award-winning insurtech firm Tapoly, Janthana Kaenprakhamroy heads up Europe’s first on-demand insurance platform for the gig economy, winning industry awards, innovating in the digital insurance space, and leading with inclusivity.
Here, Business Chief talks to Janthana about her leadership style and skills.
What do you do, in a nutshell?
I’m founder and CEO of Tapoly, a digital MGA providing a full stack of commercial lines insurance specifically for SMEs and freelancers, as well as a SaaS solution to connect insurers with their distribution partners. We build bespoke, end-to-end platforms encompassing the whole customer journey, but can also integrate our APIs within existing systems. We were proud to win Insurance Provider of the Year at the British Small Business Awards 2018 and receive silver in the Insurtech category at the Efma & Accenture Innovation in Insurance Awards 2019.
How would you describe your leadership style?
I try to be as inclusive a leader as possible. I’m committed to creating space for everyone to shine. Many of the roles at Tapoly are performed by women and I speak at industry events to encourage more people to get involved in insurance/insurtech. Similarly, I always try to maintain a growth mindset. I think it’s important to retain values to support learning and development, like reliability, working hard and punctuality.
What’s the best leadership advice you’ve received?
Build your network and seek advice. As a leader, you need smart people around you to help you grow your business. It’s not about personally being the best, but being able to find resources and get help where needed.
How do you see leadership changing in a COVID world?
I think the pandemic has proven the importance of inclusive leadership so that everyone feels supported and valued. It’s also shown the importance of being flexible as a leader. We’ve had to remain adaptable to continue delivering high levels of customer service. This flexibility has also been important when supporting employees as everyone has had individual pressures to deal with during this time. Leaders should continue to embed this flexibility within their organisations moving forward.
They say ‘from every crisis comes opportunity’, what opportunities do you see?
The past year has been challenging, but it has also proven the importance of digital transformation in insurance. When working from home was required, it was much harder for insurers to adjust who had not embedded technology within their operating processes because they did not have data stored in the cloud and it caused communication delays with concerned customers at a time when this communication should have been a priority, which ultimately impacts the level of customer satisfaction. This demonstrates the importance of what we are trying to achieve at Tapoly in driving digitalisation in insurance and making communication between insurers and distribution partners seamless.
What advice would you give to your younger self just starting out in the industry?
Start sooner, don’t be afraid to take (calculated) risks and make sure you raise enough money to get you through the initial seed stage.