Growth for Dubai Airports
Dubai’s second airport, Al Maktoum International – Dubai World Central (DWC), welcomed the launch of flydubai’s operations with the arrival of their first flight yesterday. The airline will operate services to a number of destinations from DWC as it continues its operations from Dubai International.
Welcoming flydubai’s arrival to DWC, Paul Griffiths, CEO of Dubai Airports, said it was a strong endorsement of the growth strategy planned for the two-airport city and a major milestone in the brief but promising history of the airport. “We are very pleased with this development as it will benefit both the airline and the airport while offering more choice and convenience to our customers, particularly the residents living in the south of Dubai and upcoming communities around DWC.”
Since launching its operations in 2009, flydubai has created a network of more than 95 destinations in 45 countries, with 18 new routes launched in 2015.
Opened in 2013, the existing passenger terminal at DWC is serviced by one A380 capable runway, 64 remote aircraft stands and has capacity for up to 7 million passengers per year. The airport offers full retail as well as food and beverage amenities. Currently the airport is served by 5 passenger airlines and 30 cargo airlines flying to more than 40 destinations in total.
The passenger terminal will undergo a major expansion that will see its capacity increase to 26 million to accommodate future passenger growth. The expanded facility is expected to open in 2018 and is a precursor to the US$32bn expansion to create the world’s biggest airport with annual capacity exceeding 200 million passengers.
5 minutes with... Janthana Kaenprakhamroy, CEO, Tapoly
Founder and CEO of award-winning insurtech firm Tapoly, Janthana Kaenprakhamroy heads up Europe’s first on-demand insurance platform for the gig economy, winning industry awards, innovating in the digital insurance space, and leading with inclusivity.
Here, Business Chief talks to Janthana about her leadership style and skills.
What do you do, in a nutshell?
I’m founder and CEO of Tapoly, a digital MGA providing a full stack of commercial lines insurance specifically for SMEs and freelancers, as well as a SaaS solution to connect insurers with their distribution partners. We build bespoke, end-to-end platforms encompassing the whole customer journey, but can also integrate our APIs within existing systems. We were proud to win Insurance Provider of the Year at the British Small Business Awards 2018 and receive silver in the Insurtech category at the Efma & Accenture Innovation in Insurance Awards 2019.
How would you describe your leadership style?
I try to be as inclusive a leader as possible. I’m committed to creating space for everyone to shine. Many of the roles at Tapoly are performed by women and I speak at industry events to encourage more people to get involved in insurance/insurtech. Similarly, I always try to maintain a growth mindset. I think it’s important to retain values to support learning and development, like reliability, working hard and punctuality.
What’s the best leadership advice you’ve received?
Build your network and seek advice. As a leader, you need smart people around you to help you grow your business. It’s not about personally being the best, but being able to find resources and get help where needed.
How do you see leadership changing in a COVID world?
I think the pandemic has proven the importance of inclusive leadership so that everyone feels supported and valued. It’s also shown the importance of being flexible as a leader. We’ve had to remain adaptable to continue delivering high levels of customer service. This flexibility has also been important when supporting employees as everyone has had individual pressures to deal with during this time. Leaders should continue to embed this flexibility within their organisations moving forward.
They say ‘from every crisis comes opportunity’, what opportunities do you see?
The past year has been challenging, but it has also proven the importance of digital transformation in insurance. When working from home was required, it was much harder for insurers to adjust who had not embedded technology within their operating processes because they did not have data stored in the cloud and it caused communication delays with concerned customers at a time when this communication should have been a priority, which ultimately impacts the level of customer satisfaction. This demonstrates the importance of what we are trying to achieve at Tapoly in driving digitalisation in insurance and making communication between insurers and distribution partners seamless.
What advice would you give to your younger self just starting out in the industry?
Start sooner, don’t be afraid to take (calculated) risks and make sure you raise enough money to get you through the initial seed stage.