May 19, 2020

Jomo Kenyatta International Airport considered most improved airport

kenya
Nairobi
jomo Kenyatta International Airport
Casablanca Airport
professo
1 min
Jomo Kenyatta International Airport considered most improved airport

A recent report released by the Airports Council International (ACI) indicates the Jomo Kenyatta International Airport in Kenya is the most improved airport in Africa.

The ACI titled Casablanca Airport, Morocco, as Africa’s best airport, placing the Sir Seewoosagur Ramgoolam International Airport, Mauritius, second.

The trade association of global airports has deemed Kenya’s main air transport hub the number one for improvement based on a passenger Airport Quality Survey.

SEE ALSO:

The surveyed passengers commended the airport’s customer service, whilst the Kenya Airport Authority (KAA) suggests infrastructure upgrades enabled the award.

“Today’s recognition shows that the measures we have put in place to improve services are beginning to bear fruits,” stated Jonny Anderson, Chairman of KAA.

“The benefits of all agencies working as a team are clear to see. We still have a lot to do but I believe that we on the right track.”

The Airport Quality Survey is the only programme to question passengers on their day of travel, taking 34 factors into consideration, including airport access, check-in, security screening, restrooms, stores, and restaurants.

The ACI has 641 members, responsible for operating 1,953 airports spanning across 176 countries.

Share article

Jun 14, 2021

5 minutes with... Janthana Kaenprakhamroy, CEO, Tapoly

Tapoly
Insurance
Leadership
Digital
Kate Birch
3 min
Heading up Europe’s first on-demand insurance platform for the gig economy, Janthana Kaenprakhamroy is winning awards and leading with diversity

Founder and CEO of award-winning insurtech firm Tapoly, Janthana Kaenprakhamroy heads up Europe’s first on-demand insurance platform for the gig economy, winning industry awards, innovating in the digital insurance space, and leading with inclusivity.

Here, Business Chief talks to Janthana about her leadership style and skills. 

What do you do, in a nutshell?

I’m founder and CEO of Tapoly, a digital MGA providing a full stack of commercial lines insurance specifically for SMEs and freelancers, as well as a SaaS solution to connect insurers with their distribution partners. We build bespoke, end-to-end platforms encompassing the whole customer journey, but can also integrate our APIs within existing systems. We were proud to win Insurance Provider of the Year at the British Small Business Awards 2018 and receive silver in the Insurtech category at the Efma & Accenture Innovation in Insurance Awards 2019.

How would you describe your leadership style?

I try to be as inclusive a leader as possible. I’m committed to creating space for everyone to shine. Many of the roles at Tapoly are performed by women and I speak at industry events to encourage more people to get involved in insurance/insurtech. Similarly, I always try to maintain a growth mindset. I think it’s important to retain values to support learning and development, like reliability, working hard and punctuality.

What’s the best leadership advice you’ve received?

Build your network and seek advice. As a leader, you need smart people around you to help you grow your business. It’s not about personally being the best, but being able to find resources and get help where needed.

How do you see leadership changing in a COVID world?

I think the pandemic has proven the importance of inclusive leadership so that everyone feels supported and valued. It’s also shown the importance of being flexible as a leader. We’ve had to remain adaptable to continue delivering high levels of customer service. This flexibility has also been important when supporting employees as everyone has had individual pressures to deal with during this time. Leaders should continue to embed this flexibility within their organisations moving forward.

They say ‘from every crisis comes opportunity’, what opportunities do you see?

The past year has been challenging, but it has also proven the importance of digital transformation in insurance. When working from home was required, it was much harder for insurers to adjust who had not embedded technology within their operating processes because they did not have data stored in the cloud and it caused communication delays with concerned customers at a time when this communication should have been a priority, which ultimately impacts the level of customer satisfaction. This demonstrates the importance of what we are trying to achieve at Tapoly in driving digitalisation in insurance and making communication between insurers and distribution partners seamless. 

What advice would you give to your younger self just starting out in the industry?

Start sooner, don’t be afraid to take (calculated) risks and make sure you raise enough money to get you through the initial seed stage.

 

Share article