JUMIA launches in Uganda
JUMIA, the leading online shopping destination in Africa has extended its services to Uganda.
As the company enters the new market it will be able to provide its new customers with a wide range of products including: fashion, electronics, home appliances, mobile devices and beauty.
Co-founder of JUMIA, Jeremy Hodara: “We want to offer all Africans a variety of assortments with a high quality for best prices.
“After our launch in Nigeria, Morocco, Kenya, Egypt and Ivory Coast in less than one and a half years we are eager to expand our success story to Uganda.
“We see the same potential here and are more than happy to provide every citizen in Uganda with a secure, convenient and stress-free online shopping experience.
After the new Ugandan customers have has been completed a purchase online it will be delivered directly to their doorstep.
The payment is made in cash once the goods have been received, a method which is called Cash-On-Delivery (COD) and if the customer desires to return, JUMIA offers an easy and stress-free returns policy.
In 2013, JUMIA launched its first mobile application, created its own ecommerce campus in West Africa and won The Best New Retail Launch of the Year at the World Retail Awards - being the first African company to win an award at the prestigious conference.
JUMIA is now present in six African countries. All products will be transported to customers and made available all over the country with just one simple click.
JUMIA is Africa’s leading online shopping destination. It is part of the Africa Internet Holding(AIH). The AIH introduces and accelerates the online shift in Africa – for its people and its culture. AIH is the parent group of eight fast-growing ventures in six African countries: JUMIA, Zando, Kaymu, Hellofood, Lamudi, Carmudi, Jovago and Easy Taxi.
5 minutes with... Janthana Kaenprakhamroy, CEO, Tapoly
Founder and CEO of award-winning insurtech firm Tapoly, Janthana Kaenprakhamroy heads up Europe’s first on-demand insurance platform for the gig economy, winning industry awards, innovating in the digital insurance space, and leading with inclusivity.
Here, Business Chief talks to Janthana about her leadership style and skills.
What do you do, in a nutshell?
I’m founder and CEO of Tapoly, a digital MGA providing a full stack of commercial lines insurance specifically for SMEs and freelancers, as well as a SaaS solution to connect insurers with their distribution partners. We build bespoke, end-to-end platforms encompassing the whole customer journey, but can also integrate our APIs within existing systems. We were proud to win Insurance Provider of the Year at the British Small Business Awards 2018 and receive silver in the Insurtech category at the Efma & Accenture Innovation in Insurance Awards 2019.
How would you describe your leadership style?
I try to be as inclusive a leader as possible. I’m committed to creating space for everyone to shine. Many of the roles at Tapoly are performed by women and I speak at industry events to encourage more people to get involved in insurance/insurtech. Similarly, I always try to maintain a growth mindset. I think it’s important to retain values to support learning and development, like reliability, working hard and punctuality.
What’s the best leadership advice you’ve received?
Build your network and seek advice. As a leader, you need smart people around you to help you grow your business. It’s not about personally being the best, but being able to find resources and get help where needed.
How do you see leadership changing in a COVID world?
I think the pandemic has proven the importance of inclusive leadership so that everyone feels supported and valued. It’s also shown the importance of being flexible as a leader. We’ve had to remain adaptable to continue delivering high levels of customer service. This flexibility has also been important when supporting employees as everyone has had individual pressures to deal with during this time. Leaders should continue to embed this flexibility within their organisations moving forward.
They say ‘from every crisis comes opportunity’, what opportunities do you see?
The past year has been challenging, but it has also proven the importance of digital transformation in insurance. When working from home was required, it was much harder for insurers to adjust who had not embedded technology within their operating processes because they did not have data stored in the cloud and it caused communication delays with concerned customers at a time when this communication should have been a priority, which ultimately impacts the level of customer satisfaction. This demonstrates the importance of what we are trying to achieve at Tapoly in driving digitalisation in insurance and making communication between insurers and distribution partners seamless.
What advice would you give to your younger self just starting out in the industry?
Start sooner, don’t be afraid to take (calculated) risks and make sure you raise enough money to get you through the initial seed stage.