Standard Bank ranked most trusted company in SA
Standard Bank is officially the most trusted company in South Africa according to the annual Ask Afrika Trust Barometer Survey.
Standard Bank also achieved first position in the Sustainability Index and Standard Bank Group Chief Executive Jacko Maree was voted the second most trusted business leader in South Africa.
The annual Trust Barometer measures the corporate trust and reputation of companies and business leaders nominated by South African Directors to determine the most respected in South Africa.
"This is an exceptional achievement and would not have been possible without all the incredible people that make up the Standard Bank family. What makes these accolades really meaningful is the fact that the results are based on peer recognition," said Sim Tshabalala, Chief Executive, Standard Bank South Africa.
READ MORE FROM THE WDM CONTENT NETWORK:
To read the latest edition of African Business Review, click here.
"Standard Bank's reputation is built by each and every one of the 50,000 people who work in the 30 countries in which we operate. We have a strong brand and an unassailable reputation in South Africa; and our reputation on the continent and in other key emerging markets is growing," said Tshabalala.
Sustainability has been a major focus of the company in recent years, and Tshabalala added that he was pleased Standard Bank’s commitment to the cause had been acknowledged.
“Sustainability is at the core of everything that we do. We have embedded sustainability thinking into the way that we do business," he said. This has included work on energy efficiency programmes and commercial renewable and alternative energy projects in SA and neighbouring countries.
African Business Review is now available on the iPad. Click here to download it.
5 minutes with... Janthana Kaenprakhamroy, CEO, Tapoly
Founder and CEO of award-winning insurtech firm Tapoly, Janthana Kaenprakhamroy heads up Europe’s first on-demand insurance platform for the gig economy, winning industry awards, innovating in the digital insurance space, and leading with inclusivity.
Here, Business Chief talks to Janthana about her leadership style and skills.
What do you do, in a nutshell?
I’m founder and CEO of Tapoly, a digital MGA providing a full stack of commercial lines insurance specifically for SMEs and freelancers, as well as a SaaS solution to connect insurers with their distribution partners. We build bespoke, end-to-end platforms encompassing the whole customer journey, but can also integrate our APIs within existing systems. We were proud to win Insurance Provider of the Year at the British Small Business Awards 2018 and receive silver in the Insurtech category at the Efma & Accenture Innovation in Insurance Awards 2019.
How would you describe your leadership style?
I try to be as inclusive a leader as possible. I’m committed to creating space for everyone to shine. Many of the roles at Tapoly are performed by women and I speak at industry events to encourage more people to get involved in insurance/insurtech. Similarly, I always try to maintain a growth mindset. I think it’s important to retain values to support learning and development, like reliability, working hard and punctuality.
What’s the best leadership advice you’ve received?
Build your network and seek advice. As a leader, you need smart people around you to help you grow your business. It’s not about personally being the best, but being able to find resources and get help where needed.
How do you see leadership changing in a COVID world?
I think the pandemic has proven the importance of inclusive leadership so that everyone feels supported and valued. It’s also shown the importance of being flexible as a leader. We’ve had to remain adaptable to continue delivering high levels of customer service. This flexibility has also been important when supporting employees as everyone has had individual pressures to deal with during this time. Leaders should continue to embed this flexibility within their organisations moving forward.
They say ‘from every crisis comes opportunity’, what opportunities do you see?
The past year has been challenging, but it has also proven the importance of digital transformation in insurance. When working from home was required, it was much harder for insurers to adjust who had not embedded technology within their operating processes because they did not have data stored in the cloud and it caused communication delays with concerned customers at a time when this communication should have been a priority, which ultimately impacts the level of customer satisfaction. This demonstrates the importance of what we are trying to achieve at Tapoly in driving digitalisation in insurance and making communication between insurers and distribution partners seamless.
What advice would you give to your younger self just starting out in the industry?
Start sooner, don’t be afraid to take (calculated) risks and make sure you raise enough money to get you through the initial seed stage.