May 19, 2020

Tourism in Kenya rises by 10%

kenya
tourism
professo
2 min
Tourism in Kenya rises by 10%

Despite the electoral issues that have been happening recently in Kenya, the country has seen a 10% increase in tourism.

Between January and September of this year the country has had 723,000 visitors, an increase from the 657,438 tourists in the same time period of 2016.

“For instance, August, which is our peak tourism month, saw a shortage of vehicles due to high demand for safari transport, with many lodges and camps registering high occupancy rates from a mix of both Kenyan and international visitors,” said Jimi Kariuki, Kenya Tourism Federation (FTD) Chairman.

Mr Kariuki also reported that there was a shortage of vans because of how many people wanted to experience the wildlife of Kenya.

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A market research firm based in Dubai, Oxford Business Group (OBG), commented that regardless of the images social media platforms were posting, including those of violent protests, the hotel business in the country continued to excel.

“The political uncertainty has not affected international arrival numbers or hotel bookings. This is good news,” OBG stated.

The firm also said that the opening of a 127-room, five star hotel at Two Rivers Mall in Kiambu, along with 13 other hotels in development, will see Kenya’s hotel room capacity increasing by 2,400 within three years.

“Tourism is sensitive to negative publicity, politics and security. Threats of violence or actual violence could hurt tourist arrivals. The political noise should die off to enable the industry to attract investments,” Mr Kariuki added.

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Jun 14, 2021

5 minutes with... Janthana Kaenprakhamroy, CEO, Tapoly

Tapoly
Insurance
Leadership
Digital
Kate Birch
3 min
Heading up Europe’s first on-demand insurance platform for the gig economy, Janthana Kaenprakhamroy is winning awards and leading with diversity

Founder and CEO of award-winning insurtech firm Tapoly, Janthana Kaenprakhamroy heads up Europe’s first on-demand insurance platform for the gig economy, winning industry awards, innovating in the digital insurance space, and leading with inclusivity.

Here, Business Chief talks to Janthana about her leadership style and skills. 

What do you do, in a nutshell?

I’m founder and CEO of Tapoly, a digital MGA providing a full stack of commercial lines insurance specifically for SMEs and freelancers, as well as a SaaS solution to connect insurers with their distribution partners. We build bespoke, end-to-end platforms encompassing the whole customer journey, but can also integrate our APIs within existing systems. We were proud to win Insurance Provider of the Year at the British Small Business Awards 2018 and receive silver in the Insurtech category at the Efma & Accenture Innovation in Insurance Awards 2019.

How would you describe your leadership style?

I try to be as inclusive a leader as possible. I’m committed to creating space for everyone to shine. Many of the roles at Tapoly are performed by women and I speak at industry events to encourage more people to get involved in insurance/insurtech. Similarly, I always try to maintain a growth mindset. I think it’s important to retain values to support learning and development, like reliability, working hard and punctuality.

What’s the best leadership advice you’ve received?

Build your network and seek advice. As a leader, you need smart people around you to help you grow your business. It’s not about personally being the best, but being able to find resources and get help where needed.

How do you see leadership changing in a COVID world?

I think the pandemic has proven the importance of inclusive leadership so that everyone feels supported and valued. It’s also shown the importance of being flexible as a leader. We’ve had to remain adaptable to continue delivering high levels of customer service. This flexibility has also been important when supporting employees as everyone has had individual pressures to deal with during this time. Leaders should continue to embed this flexibility within their organisations moving forward.

They say ‘from every crisis comes opportunity’, what opportunities do you see?

The past year has been challenging, but it has also proven the importance of digital transformation in insurance. When working from home was required, it was much harder for insurers to adjust who had not embedded technology within their operating processes because they did not have data stored in the cloud and it caused communication delays with concerned customers at a time when this communication should have been a priority, which ultimately impacts the level of customer satisfaction. This demonstrates the importance of what we are trying to achieve at Tapoly in driving digitalisation in insurance and making communication between insurers and distribution partners seamless. 

What advice would you give to your younger self just starting out in the industry?

Start sooner, don’t be afraid to take (calculated) risks and make sure you raise enough money to get you through the initial seed stage.

 

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