United Nations and DHL prepare Mauritius' airport disaster defences
DHL Group and the United Nations Development Programme (UNDP) will conduct the disaster preparedness program, otherwise known as Get Airports Ready for Disaster (GARD) at the Sir Seewoosagur Ramgoolam International Airport in Mauritius.
A range of international agencies and government bodies from Seychelles and Reunion Island will come together and share skills and experience at a dedicated workshop.
United Nations Resident Coordinator for Mauritius and UNDP Resident Representative Simon Springett, Said: “This important workshop will be the first of its kind to be held in Africa and the first for a small island state and will build upon the support of the UNDP in Mauritius in supporting Disaster Management and Disaster Risk reduction.”
DHL Group Director of Humanitarian Affairs Chris Weeks said: “The GARD workshop allows us to work with authorities to increase the surge capacity of airports after natural disasters. It also helps to improve the overall coordination across various organizations involved in relief efforts when a disaster hits. Using our logistics expertise and the partnership with UNDP, we have together completed 30 GARD workshops and trained 600 people at airports around the world.”
DHL Mauritius Country Manager, Rahman Bholah, said, “During natural calamities, the Airport becomes the centre for international support after a natural disaster has hit. The GARD program is coordinated jointly with the national stakeholders – from airport authorities to emergency services such as the special mobile force, police helicopter squadron as well as the security manager. It is therefore vital to prepare all relevant stakeholders to be able to work hand in hand in this situation and to develop a contingency plan that will respond well to an emergency and its potential humanitarian impact”.
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5 minutes with... Janthana Kaenprakhamroy, CEO, Tapoly
Founder and CEO of award-winning insurtech firm Tapoly, Janthana Kaenprakhamroy heads up Europe’s first on-demand insurance platform for the gig economy, winning industry awards, innovating in the digital insurance space, and leading with inclusivity.
Here, Business Chief talks to Janthana about her leadership style and skills.
What do you do, in a nutshell?
I’m founder and CEO of Tapoly, a digital MGA providing a full stack of commercial lines insurance specifically for SMEs and freelancers, as well as a SaaS solution to connect insurers with their distribution partners. We build bespoke, end-to-end platforms encompassing the whole customer journey, but can also integrate our APIs within existing systems. We were proud to win Insurance Provider of the Year at the British Small Business Awards 2018 and receive silver in the Insurtech category at the Efma & Accenture Innovation in Insurance Awards 2019.
How would you describe your leadership style?
I try to be as inclusive a leader as possible. I’m committed to creating space for everyone to shine. Many of the roles at Tapoly are performed by women and I speak at industry events to encourage more people to get involved in insurance/insurtech. Similarly, I always try to maintain a growth mindset. I think it’s important to retain values to support learning and development, like reliability, working hard and punctuality.
What’s the best leadership advice you’ve received?
Build your network and seek advice. As a leader, you need smart people around you to help you grow your business. It’s not about personally being the best, but being able to find resources and get help where needed.
How do you see leadership changing in a COVID world?
I think the pandemic has proven the importance of inclusive leadership so that everyone feels supported and valued. It’s also shown the importance of being flexible as a leader. We’ve had to remain adaptable to continue delivering high levels of customer service. This flexibility has also been important when supporting employees as everyone has had individual pressures to deal with during this time. Leaders should continue to embed this flexibility within their organisations moving forward.
They say ‘from every crisis comes opportunity’, what opportunities do you see?
The past year has been challenging, but it has also proven the importance of digital transformation in insurance. When working from home was required, it was much harder for insurers to adjust who had not embedded technology within their operating processes because they did not have data stored in the cloud and it caused communication delays with concerned customers at a time when this communication should have been a priority, which ultimately impacts the level of customer satisfaction. This demonstrates the importance of what we are trying to achieve at Tapoly in driving digitalisation in insurance and making communication between insurers and distribution partners seamless.
What advice would you give to your younger self just starting out in the industry?
Start sooner, don’t be afraid to take (calculated) risks and make sure you raise enough money to get you through the initial seed stage.