thyssenkrupp engineers to repair elevators hands-free using Microsoft HoloLens
Germany's thyssenkrupp Elevator has unveiled a partnership with Microsoft for use of its HoloLens technology in its elevator service operations worldwide.
Demonstrated today at the One World Trade Center in New York, the special mixed reality device is set to empower more than 24,000 of the company’s service technicians to do their jobs more safely and efficiently, and keep people and cities moving better than ever before.
Currently, the global elevator service industry is valued at over $US 44 billion/year and more than 12 million elevators transport over a billion people each day. Using HoloLens, service technicians will be able to visualize and identify problems with elevators ahead of a job, and have remote, hands-free access to technical and expert information when on site – all resulting in significant savings in time and stress. Initial field trials have already shown that a service maintenance intervention can be done up to four times faster than before by using the device.
Andreas Schierenbeck, CEO of thyssenkrupp Elevator said: “With elevators transporting over one billion people each day, the service industry has a critical role to play in keeping cities moving. We remain focused on leading the transformation in this industry; introducing the latest technologies, processes and training to enable technicians to do a better job with less stress and more fun. Our goal is to dramatically increase efficiency, raise elevator uptimes and speed up service interventions to ensure mobility equipment is always running as it should, providing each passenger with the safest and most comfortable travel experience possible."
“This application of HoloLens in our service operations was made possible through our collaboration with Microsoft, and the close integration with their software experts has even allowed us to explore dedicated HoloLens apps to meet thyssenkrupp’s specific requirements.”
Launched by thyssenkrupp in 2015 as the industry’s first predictive maintenance solution, MAX is already connected with thousands of units in the pilot countries of US, Germany and Spain, and is on track to be connected with 180,000 units by the end of 2017. The successful implementation in the pilot countries has also set the stage for rollouts in additional countries by the end of 2016. Iconic buildings whose elevators are already cloud-connected through MAX include the One World Trade Center.
The building has elevators that travel faster than Usain Bolt, capable of moving from the ground floor to the 102nd floor in just 60 seconds, and regenerative drives that convert energy produced when elevators decelerate into electricity that can be used to significantly reduce the building’s energy consumption. Now equipped with MAX and HoloLens, the tower is setting new standards for sustainability and building efficiency.
We will be featuing thyssenkrupp's newest innovations in coming editions of our magazine, first in November in an interview with UK Elevator CEO William Nehring and again in the new year with more detail on HoloLens and how this is set to revolutionise the industry and urban mobility.
GfK and VMware: Innovating together on hybrid cloud
GfK has been the global leader in data and analytics for more than 85 years, supplying its clients with optimised decision inputs.
In its capacity as a strategic and technical partner, VMware has been walking GfK along its digital transformation path for over a decade.
“We are a demanding and singularly dynamic customer, which is why a close partnership with VMware is integral to the success of everyone involved,” said Joerg Hesselink, Global Head of Infrastructure, GfK IT Services.
Four years ago, the Nuremberg-based researcher expanded its on-premises infrastructure by introducing VMware vRealize Automation. In doing so, it laid a solid foundation, resulting in a self-service hybrid-cloud environment.
By expanding on the basis of VMware Cloud on AWS and VMware Cloud Foundation with vRealize Cloud Management, GfK has given itself a secure infrastructure and reliable operations by efficiently operating processes, policies, people and tools in both private and public cloud environments.
One important step for GfK involved migrating from multiple cloud providers to just a single one. The team chose VMware.
“VMware is the market leader for on-premises virtualisation and hybrid-cloud solutions, so it was only logical to tackle the next project for the future together,” says Hesselink.
Migration to the VMware-based environment was integrated into existing hardware simply and smoothly in April 2020. Going forward, GfK’s new hybrid cloud model will establish a harmonised core system complete with VMware Cloud on AWS, VMware Cloud Foundation with vRealize Cloud Management and a volume rising from an initial 500 VMs to a total of 4,000 VMs.
“We are modernising, protecting and scaling our applications with the world’s leading hybrid cloud solution: VMware Cloud on AWS, following VMware on Google Cloud Platform,” adds Hesselink.
The hybrid cloud-based infrastructure also empowers GfK to respond to new and future projects with astonishing agility: Resources can now be shifted quickly and easily from the private to the public cloud – without modifying the nature of interaction with the environment.
The gfknewron project is a good example – the company’s latest AI-powered product is based exclusively on public cloud technology. The consistency guaranteed by VMware Cloud on AWS eases the burden on both regular staff and the IT team. Better still, since the teams are already familiar with the VMware environment, the learning curve for upskilling is short.
One very important factor for the GfK was that VMware Cloud on AWS constituted an investment in future-proof technology that will stay relevant.
“The new cloud-based infrastructure comprising VMware Cloud on AWS and VMware Cloud Foundation forges a successful link between on-premises and cloud-based solutions,” says Hesselink. “That in turn enables GfK to efficiently develop its own modern applications and solutions.
“In market research, everything is data-driven. So, we need the best technological basis to efficiently process large volumes of data and consistently distill them into logical insights that genuinely benefit the client.
“We transform data and information into actionable knowledge that serves as a sustainable driver of business growth. VMware Cloud on AWS is an investment in a platform that helps us be well prepared for whatever the future may hold.”