May 19, 2020

The April issue of the African edition of Business Chief is live!

professo
2 min
The April issue of the African edition of Business Chief is live!

Digital transformation might be rife across all industries, but in this issue of Africa’s Business Chief we tell a unique technology story as the Parliament of the Republic of South Africa drives to create an ‘e-democracy’.

Through an exclusive interview with its Chief Information Officer Unathi Mtya, we uncover the innovative steps the parliament is taking to improve every aspect of its operation.

“As CIO, I lead the IT division in parliament and this aims to use digital tools to contribute to a digital democracy,” says Mtya. “We use technology to promote a responsible people's parliament and to improve the quality of life of South Africans.”

Also featuring prominently in this month’s magazine is Canon, with Nell Walker chatting to Stefano Zenti, Executive Vice President of Emerging Markets at Canon Europe, about plans to grow its presence in Africa.

Elsewhere inside, ServisBot founder Cathal McGloin explains why businesses shouldn’t be afraid to adopt artificial intelligence, Olivia Minnock looks at the mutual benefits academia partnerships can generate for companies and institutions and Armadillo CRM’s CEO James Ray tells Stuart Hodge how technology can be used to drive customer retention.

Algiers comes under the spotlight in our latest City Focus as Harry Menear casts an eye at its blossoming tourism industry, while our Top 10 ranks the biggest companies on the continent by revenue.

Finally, our exclusive digital reports feature interviews with, on top of the Parliament of the Republic of South Africa, Steward Bank, FBC Bank Ltd, Bank of Namibia, Syrah Resources, Metorex, Algold Resources and Pizza Hut Africa – all involving in-depth discussions with top executives and industry experts.

We hope you enjoy this month’s magazine. If you have any feedback, you can find us across social media: @Business_Chief.

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Jun 14, 2021

5 minutes with... Janthana Kaenprakhamroy, CEO, Tapoly

Tapoly
Insurance
Leadership
Digital
Kate Birch
3 min
Heading up Europe’s first on-demand insurance platform for the gig economy, Janthana Kaenprakhamroy is winning awards and leading with diversity

Founder and CEO of award-winning insurtech firm Tapoly, Janthana Kaenprakhamroy heads up Europe’s first on-demand insurance platform for the gig economy, winning industry awards, innovating in the digital insurance space, and leading with inclusivity.

Here, Business Chief talks to Janthana about her leadership style and skills. 

What do you do, in a nutshell?

I’m founder and CEO of Tapoly, a digital MGA providing a full stack of commercial lines insurance specifically for SMEs and freelancers, as well as a SaaS solution to connect insurers with their distribution partners. We build bespoke, end-to-end platforms encompassing the whole customer journey, but can also integrate our APIs within existing systems. We were proud to win Insurance Provider of the Year at the British Small Business Awards 2018 and receive silver in the Insurtech category at the Efma & Accenture Innovation in Insurance Awards 2019.

How would you describe your leadership style?

I try to be as inclusive a leader as possible. I’m committed to creating space for everyone to shine. Many of the roles at Tapoly are performed by women and I speak at industry events to encourage more people to get involved in insurance/insurtech. Similarly, I always try to maintain a growth mindset. I think it’s important to retain values to support learning and development, like reliability, working hard and punctuality.

What’s the best leadership advice you’ve received?

Build your network and seek advice. As a leader, you need smart people around you to help you grow your business. It’s not about personally being the best, but being able to find resources and get help where needed.

How do you see leadership changing in a COVID world?

I think the pandemic has proven the importance of inclusive leadership so that everyone feels supported and valued. It’s also shown the importance of being flexible as a leader. We’ve had to remain adaptable to continue delivering high levels of customer service. This flexibility has also been important when supporting employees as everyone has had individual pressures to deal with during this time. Leaders should continue to embed this flexibility within their organisations moving forward.

They say ‘from every crisis comes opportunity’, what opportunities do you see?

The past year has been challenging, but it has also proven the importance of digital transformation in insurance. When working from home was required, it was much harder for insurers to adjust who had not embedded technology within their operating processes because they did not have data stored in the cloud and it caused communication delays with concerned customers at a time when this communication should have been a priority, which ultimately impacts the level of customer satisfaction. This demonstrates the importance of what we are trying to achieve at Tapoly in driving digitalisation in insurance and making communication between insurers and distribution partners seamless. 

What advice would you give to your younger self just starting out in the industry?

Start sooner, don’t be afraid to take (calculated) risks and make sure you raise enough money to get you through the initial seed stage.

 

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